SUMMARY

• Professional experience in Planning, Implementing, Configuring, Troubleshooting of networking system on both Cisco Networks.
• Experience wif the escalation problems for Routing, Switching and WAN connectivity.
• Experience of routing protocols like EIGRP, OSPF, RIP, and BGP.
• Worked on Cisco 7200, 3800, 3600, 2800, 2600, 1800 series Routers andCisco 2900, 3500,4500, 5500, series switches.
• Extensive hands - on experience wif complex routed LAN and WAN networks,routers and switches.
• Hands-on configuration and experience in setting up Cisco routers to perform functions at the Access, Distribution, and Core layers.
• Experience in the setup of Access-Lists, and RIP, EIGRP, and tunnel installations.
• Proficiency in configuration of VLAN setup on variousCiscoRouters and Switches.
• Experienced in trouble-shooting both connectivity issues and hardware problems on Cisco based networks.
• Experience deploying BIG-IP F5 LTM, GTM Load Balancers for load balancing and traffic management of business application.
• Strong knowledge in HSRP, VRRP redundancy Protocols.
• Experience in Network Management Tools and sniffers like SNMP, HP-Open view, Wireshark and Cisco works to support 24 x 7 Network Operation Center.
• Experience in physical cabling, IP addressing and subnetting wif VLSM, configuring and supporting TCP/IP, DNS, installing and configuring proxies.
• Access control server configuration for RADIUS & TACACS+.
• Hands-on experience using Cisco Virtual Switching System (VSS).
• Knowledge of advanced technologies like VOIP, H.323, SIP, QOS, Multicasting, MPLS and MPLS-VPN.
• Experience wif 802.11x wireless technology.
• Good knowledge on Riverbed Virtual Services Platform (VSP) and Big-IP F5 Load balancers.
• Ability to Install, Manage & Troubleshoot Large Networks & Systems Administration on Windows & Linux platforms in Development, Lab & Production Environments.
• Hands-on Experience wif CISCO Nexus 7000, Nexus 5000, and Nexus 2000 platforms.
• Sound knowledge of virtual firewalls like checkpoint VSX, IDS, IPS as well as encryption techniques.
• Installation and configuration of Red Hat Linux, Solaris, Fedora and sever configuration.
• Good knowledge on VLAN Trunk Protocol (VTP).

TECHNICAL SKILLS

Protocols: RIP, RIP V2, EIGRP, OSPF, IS-IS, IGRP, HSRP, VRRP, GLBP, LACP, PAGP, DNS, SMTP, SNMP, FTP, TFTP, LPD/TDP, WLAN, 802.11/802.11 e, WEP, POP3 LADP, TNS.

LAN Technologies: Workgroup, Domain, HSRP, DHCP, Static, VLAN, STP, VTP, Ether Channel, Trunks.

WAN Technologies: Leased Line, Frame Relay, ISDN, PPP, HDLC, ATM, SONET, Metro Ethernet.

Network Products: CISCO Routers 1700, 1800, 2500, 2600, 2800. CISCO High End Router 3600, 3800, 7200, 12010. CISCO Switches 1900, 2950, 2960. CISCO Campus Switches 3550XL, 4984 Core Catalyst 4503, 4507 RE, Catalyst 6500/6503/6507. Juniper MX-80, MX-480, SRX-100, SRX-110,SRX-550 Routers and EX-4200 Switches.

Security & VPN: PIX 500 Firewall, ASA 5505 Firewall, AIP SSM, CSC SSM, FWSM, Fortigate, CISCO CSM, ACL- Access Control List, IPS/IDS, NAT, PAT, CISCO ACS, Check point, SonicWALL, RSA Secure ID, SRX,SSG series firewalls.

Autantication: RADIUS, TACACS+, Digital certificates

Monitoring Tools: Wireshark, Nmap, Nessus, OpManager, PRTG Packet Sniffer

Servers: Domain servers, DNS servers, WINS servers, Mail servers, Proxy Servers, Print Servers, Application servers, FTP servers, Avocent Console server.

Operating Systems: Windows NT 4.0 (Desktop/Server), Windows 2000/2003/2008 server, Windows XP/7, LINUX, Solaris, Red Hat, Active Directory, UNIX, junos, Lync server and support to exchange server

Scripting Language: HTML, Java Script, CSS, TCL, Perl

PROFESSIONAL EXPERIENCE

Confidential, Knoxville, TN

Desktop Support Technician

Responsibilities:

• Provided base level IT supports to company Personnel.
• Resolved the problems for the client, troubleshooting provide the Desktop services to the client.
• Resolve Network Issues, related log in and Domain issues.
• Dumped the image use of Microsoft Deployment tools.
• Installed and maintained network Appliance.
• Troubleshooting and supporting multiple OS and hardware environments.
• Directly worked wif customers to offer Level 2, Expertise in handling routers, servers, and switches.
• Installed and configured branch packages, scanners and other hardware devices.
• Replace old systems wif new systems.
• Window migration using USMT tool.

Confidential, TN

Network Engineer

Responsibilities:

• Installed and maintained network hardware and software.
• Expertise in Linux operating system.
• Resolve the client issues; upgrade the operating system install network devices, configurations.
• Expertise to install the Lync server on windows server 2013 r2.
• Linux expertise
• Expertise to install and manage exchange server.
• Expertise in OPNET simulation to create and maintain the design of the network, improve the network application.
• Check point R75 creating rules NAT and PAT
• We use Smart Dashboard to creating check point for the security.
• Responsible for installing, maintaining and supporting computer communication networks wifin the organization.
• Involved in configuring trunk port between two switches.
• Support to plan and execute LAN (VLAN Management) and WAN management activity.
• As a LAN Support point of contact give response to initial trouble calls.
• Directly worked wif customers to offer Level 2, Expertise in handling routers, servers, and switches.
• Responsible for support and upgrades of a 250 user network.
• Assists in LAN Design & support.
• Performed onsite data center support that includes monitoring of systems alarms, electrical power, server administration and network alerts.
• Provided customer support including daily backup procedures, testing network connections, equipment installation and turn-up, and remote hands assistance.
• Undertook troubleshooting of network connectivity problems and day-to-day operations.
• Experience in configuring and troubleshooting EIGRP, OSPF & BGP Routing protocols.
• Developed maintenance and operating standards for computer hardware and software.
• Experienced wif physical layer interfaces and cabling standards.
• Planned and implemented IP address schemes and subnet masks.
• Patch and test cables for new and existing sites.
• Troubleshooting and supporting multiple OS and hardware environments.
• Maintained detailed time based incident logs and technical checklists.
• Responsible for documenting network related issues.

Confidential, Knoxville, TN

Computer support Technician

Responsibilities:

• Troubleshooting and supporting multiple OS and hardware environments.
• Installed and maintained network hardware and software.
• Troubleshoot the network and resolve issues.
• Install the new system for each client, and support them.
• Install cat 6 cables and RJ11 cables for the phone.
• Install and configured software and hardware devices.
• Used Microsoft office tools to make inventory reports.
• Maintained detailed time based incident logs and technical checklists.
• Responsible for documenting network related issues.

Confidential, Knoxville, TN

Desktop Support Technician

Responsibilities:

• Provided professional IT services at bank branch locations
• Held online conference calls to resolve computer issues
• Configured IP addresses, troubleshot and resolved network issues
• Dumped the image use of PXE Boot
• Utilized remote desktop connection to access the servers
• Installed and configured branch packages, scanners and other hardware devices.
• Maintained detailed time based incident logs and technical checklists.
• Responsible for documenting network related issues.
• Installed and maintained network hardware and software.
• Login wif window server 2013 r2 and install image on each computer, upgrade them.

Confidential, Knoxville, TN

Domain Migration Technician

Responsibilities:

• Responsible for documenting network related issues.
• Installed and maintained network hardware and software
• Online call conference to resolve the computers Issue, Network issues
• Install and implement the network, troubleshooting, subletting, work wif CISCO Router etc.
• Remote desktop connection
• Answer the Phone call
• Upgrade all the system Domain
• Installed and maintained network hardware and software

Confidential, Knoxville, TN

Enterprise IT Operations

Responsibilities:

• Provided base level IT supports to company Personnel.
• Resolved the problems for the client, troubleshooting provide the Desktop services to the client.
• Use Tech Studio Software to put images on the client Machine.
• Expertise in Active Directory, Exchange Sever, Resolve the Complex internet Problems.
• Answers phone calls.
• Open and Resolve the Ticket issues.
• Create a ticket for the client and support to them and resolve the issue for them upgrade the network and resolve and troubleshoot the network issues.

Confidential, Knoxville, TN

IT Network SUPPORT

Responsibilities:

• Working on Network design and support, implementation related internal projects for establishing connectivity between the various field offices and data centers.
• Ensure Network, Cloud Computing system and data availability and integrity through preventive maintenance and upgrade.
• Supporting EIGRP and BGP based network by resolving level 2 &3 problems of internal teams & external customers of all locations.
• Experience working wif Nexus 7010,7018, 5020, 2148, 2248 devices
• Configuring HSRP between the 3845 router pairs for Gateway redundancy for the client desktops.
• ConfigureVRRP & GLBP andVLANTrucking802.1Q, STP, Port Security on Catalyst 6500 switches.
• Configuring STP for switching loop prevention and VLANs for data and voice along wif Configuring port security for users connecting to the switches.
• Interface at the appropriate technical level to assist wif the definition, design, test, and support of VOIP based services offered over various data networks.
• Administer and troubleshoot Cisco ACS 4.x and 5.x, CSM, ACE and load-balancers F5.
• Worked on intrusion detection, routers, firewalls, VPNs and DMZ for network security.
• Worked on commissioning and decommissioning of the MPLS circuits for various field offices.
• Completed service requests (IP readdressing, bandwidth upgrades, IOS/platform upgrades, and etc.)
• Worked on a broad range of topics such as routing and switching, planning and implementation, large-scale high-visibility outages, change management coordination, proactive monitoring and maintenance, disaster recovery exercises, and core network repairs.
• Supported IP QOS and COS implementations in the WAN network
• Performed route redistribution between different routing protocols.
• Lab Implementation of multiple security contexts in ASA firewalls and Checkpoints configures redundancy (Active-Active failover and active-standby failover) among them.
• Involved in L2/L3 Switching Technology Administration including creating and managing VLANs, Port security, Trucking, STP, InterVlan routing, LAN security.
• Network Cabling, dressing, labeling and troubleshooting various network drops onsite.

Confidential

Supervisor

Responsibilities:

• Resolved Customer Complaints and Concerns wif strong verbal and negotiations skills.
• Management Expertise, Manage payroll, Salary Reports, Inventory, maintain cash.
• Used Microsoft tools to making sales reports, inventory reports etc.

Confidential

Network Instructor

Responsibilities:

• Involved in configuration and management of different Layer 2 switching tasks which includes address learning, efficient switching etc.
• Involved in HSRP standby troubleshooting and load balancing protocol GLBP, Port channel management of the network
• Provisioning and troubleshooting Ethernet services, Gigabit networks and Connectivity issues wif WAN types (T1, E1, DS3, and Frame relay) data circuit debugging.
• Experience MPLS connectivity using VRF id and has broad knowledge on multi-protocol label switching for (MPLS-VPN) and traffic engineering (MPLS-TE)
• Configured firewall filters, routing instances, policy options, on Juniper m320 an d T640
• Dealt wif the escalation problems from Level1, Level 2 & Level 3 for routing, switching and WAN connectivity issues using ticketing system Remedy.
• Designed VLAN’s, access lists (ACL), troubleshooting IP addressing issues and Updating IOS images and other hardware installations
• Cisco switch configuration in particular VLAN configuration/troubleshooting.
• Experience in troubleshooting VLAN, STP (Spanning tree protocol), & Switch Trunk and IP subnet issues
• Dealt wif NAT configuration and its troubleshooting issues related access lists and DNS/DHCP issues wifin the LAN network.
• Involved in Configuration of Access lists (ACL) on checkpoint firewall for the proper network routing for the B2B network connectivity.
• Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP application in the routers
• Instructor for associate and bachelor degree level IT courses
• Prepared Syllabus, class schedule
• Worked on different company projects.
• Teach network courses, like cisco device Extensive experience in computer networking knowledge of TCP/IP, DNS and network design

Confidential

Application Support Analyst/.net developer

Responsibilities:

• Expertise in SQL- Server to design the database creates relationships between them.
• Using Microsoft Visio to design ERD Diagram.
• Software Developer VB.net C#.net ASP.net Crystal Reports
• Used Visual Studio.Net 2005, SQL Server 2000, 2005, 2008
• Expertise in full project life cycle development for implementation and integration
• Expertise in RDMBS wif ERD diagram and relationship between them.
• Expertise in SQL-Server Connect wif GUI Application to storing the Records.
• Build a GUI application for the Client or Customer.