Technical Support Specialist Resume Rockville, Maryland - Hire IT People

SummaryMotivated, personable and dedicated technical support specialist seeking to be a part of a professional team committed to the values of excellence, innovation, and customer service. Adept at analyzing and resolving problems, reliable and detail-oriented, excellent interpersonal skills used to motivate coworkers to meet the demands and challenges of the organization.

Professional strengths include:

C ++ Programming Language
Java Programming Language
HTML Web Programming
Visual Basic Script Web Programming
Technical troubleshooting
Systems Development Life Cycle (SDLC) methodology
Server Operating Systems (NT/2003)
Desktop Operating Systems (XP/MAC OS X)
Microsoft Office 2007 Suite
Active Directory, Firewalls, routers, ACL, Subnetting ipv4

Experience

IT Hardware Technician, 07/10 to 08/10
Confidential, Rockville, Maryland

Utilized Symantec Norton Ghost software to deployed new desktop images across the network.
Upgraded various operating systems and applications with required software updates.
Hardware Installation (i.e. Hardrives) on End users Laptops and Desktops (Dell D-610, D-620 and Dell Optiplex).

Technical Support Specialist, 03/08 to 04/10
Confidential, Columbia, Maryland

Worked in an Active Directory environment where I assisted the Lead Network Administrator in maintaining all network components such as workstations, printers and servers.
Assisted the Lead Network Administrator to Ghost images to workstations and servers utilizing Symantec’s image solution.
Troubleshot a variety of problems ranging from user(s) not able to connect to log onto the network, not being to print and problems with their applications.
Responsible for the deployment and configuration of network components such as workstations, printers, software, cable and Avaya telephone systems.
Provided ad-hoc training to users on the various applications managed by the IT department.
Responsible for ensuring that Service Level Agreements (SLA’s) were adhered to by coordinating all repairs that had to be made by a third part vendors were done in a timely and efficient manner and in accordance to the SLA guidelines.
Responsible for the ongoing maintenance and upgrades to the network by ensuring that all OS and application patches were installed in a timely manner and the network was adequately protected with current up to date Anti-Virus versions and definitions.
Provide in-person, telephone and remote support to the user base.
Performed any function as needed by the Lead Network Administrator.

Inventory Control Specialist, 08/02 to 03/08
Confidential, Hanover, Maryland

Oversaw compliance of receiving practices with established company policies and standards, such as safekeeping of company funds and property, security, and record-keeping procedures.
Communicated with central distribution and/or the corporate inventory control department.
Processed shipping and receiving functions that affect store inventory by verifying purchase orders and ticketing.
Ensured the accurate processing of all returns-to-vendors, chargebacks, transfers and damages based on company policies and procedures.
Oversaw floor moves, preparation of merchandise displays and presentations.
Ensured timely receipt and distribution of all incoming and outgoing deliveries according to company standards.
Helped solve problems and make informed decisions that affect the service, and productivity of the receiving area.

Inventory Associate, 07/99 to 08/02
Confidential, Burtonsville, Maryland

Monitored incoming and outgoing packages to identify and sort out hazardous packages.
Identified problematic trends and created solutions that resolved customer issues.
Completed all necessary paperwork for irregular packages.
Performed clerical duties in the mail-unloading department.

Education & TrainingB.A., Business Technology Administration
A.A., Information System

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Technical Support Specialist Resume

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