Help Desk Technician Resume

SKILL:

WORK EXPERIENCE:

Help Desk Technician

Confidential

Responsibilities:

Create, monitor, and reimage VDI with VMware.
Support office 365, Server 2012 with end user, Service now ticket system.
Grant access for PKI and other accesses need for daily systems used.
Support and Administrator activity directory tool.
Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.
Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients.
Manages and administers Windows/Linux systems - Performs periodic maintenance, provides technical support and execute systems engineering.
Maintains the timely back-up of important data and management resources.
MaintainsMS Exchange Server-Performs troubleshooting and provides resolutions for server problems.
Assists in the timely recovery of data lost due to software crashes or hardware failure.
Conducts periodic performances test on existing servers.
Manages and advises the deployment of new designs.

Deployed Specialist

Confidential

Responsibilities:

Installed various software applications as well as involvement in the deployment of PC’s and Lexmark printers.
Troubleshoot hardware, software and desktop connectivity issues.
Assisted in troubleshooting and resolving network hardware and software related failures and issues.
Accurately documented all technical support issues via a proprietary ticketing system while maintaining standard.
Support level agreements.
Proactively implemented preventive maintenance programs to ensure all systems are updated and secure.
Support the organization’s staff on site and via phone support.
Responsible for implementing internal moves, adds and changes for IT equipment.
Performed Ghost/Images on workstations.