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Sr. Service Center Specialist Resume

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Andover, MA

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Objective

  • Looking to grown my technical and managerial skills in a fast paced environment

PROFESSIONAL EXPERIENCE

Confidential — Andover, MA

Sr. Service Center Specialist

Responsibilities:

  • Served as Team Lead for the east coast team.
  • Took lead on Windows 10 rollout for the east team.
  • Created, updated, and maintained all service documentation as well as team documentation.
  • Served as a pseudo - escalation point when team members were stuck or unsure with issues.
  • Decommissioned old and deployed new equipment to a hybrid workforce.
  • Manage all company owned iPhones and mobile software.

Confidential — Portsmouth, NH

Service Desk Technician

Responsibilities:

  • Acted as liaison to the VP of IT before the hire of a service desk manager.
  • Took lead on Windows 10 rollout company wide.
  • Created, updated, and maintained all service documentation.
  • Chief point of contact for all calls and tickets coming into the service desk.
  • Decommissioned old and set up new branches on tight deadlines.
  • Setup and manage all company owned iPhones and iPads.
  • Established and enforce SLAs
  • Took lead on development and deployment of 150+ laptops and VDI workstations for remote workers.

Confidential — Portsmouth, NH

Service Desk Technician/Intern

Responsibilities:

  • Brought on as a part-time intern, quickly moved to 40 hour team member.
  • Given responsibility for new hire set-up, including machine imaging, telephony set-up, and IT orientation.
  • Proficient in troubleshooting multiple systems and devices, including printers, headsets, webex, Microsoft suite and others.
  • Responsible for vendor interactions, ordering, and raising purchase requisitions.
  • Able to work across all levels of an organization, including executive support.
  • Consistently at top of “ticket closed” register while attending school to complete an Associate's Degree in Computer Science.

Confidential — Andover, MA

Delivery Driver and Clerk

Responsibilities:

  • Take, organize, and deliver orders in a professional and timely manner.
  • Operate the cash register and provide customers with a positive experience.

Confidential — Salem, NH

Sales Associate

Responsibilities:

  • Stock, clean, and organize shelves, racks, cases, bins, & displays.
  • Perform pricing and inventory control.
  • Operate the cash register and ensure customer satisfaction.

Confidential — Methuen, MA

Mechanic

Responsibilities:

  • Examine vehicles to determine extent of damage or malfunctions.
  • Ensure safety and reliability of critical vehicle parts & systems.
  • Perform routine scheduled maintenance including oil changes & tune-ups.
  • Verify repaired systems meet manufacturer's performance specifications.
  • Use critical thinking and problem solving techniques to resolve issues.

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