Tech Support Analyst Resume
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PROFESSIONAL EXPERIENCE:
Confidential
Tech Support Analyst
Responsibilities:
- Responsible for asset management of laptops, iPads, printers, peripherals and other tech devices.
- Troubleshooting break/fix IT issues relating to IT hardware, applications, printers, Android and Apple devices.
- Documenting and creating knowledgebase documents for instructions on how to resolve setup and/or break/fix issues.
Confidential
IT Support Specialist
Responsibilities:
- Setup new laptops and docking stations that were refreshed
- Hardware setup and moves of new and current employees
- Reset and unlock passwords in Active Directory
- Troubleshoot and resolve issues within Outlook 365
- Install proprietary software
- Troubleshoot and resolve software issues for users at satellite offices
Confidential
Desktop Support
Responsibilities:
- Setup and installed PCs and peripherals for satellite sights
- Replaced old and/or broken peripherals, PCs and laptops
- Imaged and reimaged PCs and laptops with Win7
Confidential
Desktop Support Analyst
Responsibilities:
- Install/Uninstall company software packages from LAN shared server.
- Troubleshoot and replace defective hardware for desktops, laptops and printers.
- Building and reimaging PCs and laptops with XP and Windows 7 when there’s a system and OS failure.
- Assist and troubleshot issues with migration from XP to Windows 7.
- Monthly inventory of hardware.
- Building and de - activing BlackBerry smartphones. Synching the devices with the Lotus Notes/Domino servers using Enterprise Activation.
- Troubleshooting wireless laptop connectivity issues by configuring BIOS settings, updating security policies, and coordinating with Telecom for resolution.
- Deploy and setup desktop and laptop equipment for new hires.
Confidential
Field Desktop Support
Responsibilities:
- Mapping and installing drivers for printers.
- Troubleshooting issues and questions not resolved by first level support over the phone to users who are in the field.
Confidential
Desktop Support Technician
Responsibilities:
- Reimaging hard drives on Lenovo laptops and desktops.
- Replacing faulty and/or damaged keyboards, mice, docking stations and monitors.
- Activating ports with CAT-3 and CAT-5 cables from the switches.
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