IT Desktop Specialist/ Specialist Resume

PROFESSIONAL EXPERIENCE:

IT Desktop Specialist/ Specialist

Confidential

Responsibilities:

Support via phone, email, and in - person contact.
Coverage for hardware, software, and communication systems in all offices.
Support for physical-plant items such as keyboard trays and monitor mountings.
Assists in workflow process development and new system deployments.
Writes documentation.
Conducts user one-on-one and in groups.
Primary contact for and management of outside IT vendors, support departments, and consultants.
Represents teh practice at trade shows and seminars
Conduct reporting using IBM Cognos and Crystal Reports (Saykara, EPO, and Telehealth Reports)
Manage telephone systems (including VoIP) and phone usage reporting
Add Patients to Follow My Health and talk them through on how to get on it and use it.
Assisting physicians, nurse practitioners, and staff after hours (which include late night, weekends, and sometimes on vacation.
Order toner supplies for printers in all teh offices.
Maintain Monthly reports Microsoft Rental Licensing Usage Report Cloud Proven Networks.
Support time clock when something goes wrong and update them as needed.
Setup and Record NP meeting in Gotomeeting for teh Docs and NP and maintain video and documentation for that meeting on Shared Files.

Helpdesk Supervisor

Confidential

Responsibilities:

Desktop Specialist/ Lab Manager

Confidential

Responsibilities:

Configuration of faculty and student lab computers
Responsible for updating software needed in each computer lab
Responsible for Zenworks 6.5 desktop management which includes imaging, inventory, remote desktop support, computer lockdowns and centralize software distribution for network environment
Responsible for configuring and distributing Avaya wireless access points
Using back-up exec software for Microsoft Windows Servers
Responsible for computer configuration lock down security wif Deep Freeze
Symantec Ghost imaging
Installing and configuring 3Com switches
Coordinating wif faculty members for software installation related to classrooms
Responsible for testing all new software used in teh college environment
Responsible for installing and configuring HP and Lexmark network printing
Responsible for student data recovery
Responsible for Symantec Anti-Virus and Windows updates for campus computers

Help Desk Specialist/Supervisor

Confidential

Responsibilities:

Operations Department

Confidential

Responsibilities: