IT Service Desk Intern Resume New York, New York - Hire IT People

SUMMARY:

Business professional with a background in Business Administration and an option in Information Technology, and I embrace the motto lead by example. I embrace difficult projects and address them with inspiration, organization, and an ardent work ethic. I am currently working at Google, on the behalf of Astreya, providing high quality technology support and making an impact.
Workstation Maintenance and Upgrading
Computer and Hardware Maintenance
Ticketing systems (Google GUTS, Jira, Spiceworks, Freshdesk)
SDLC - Software Delivery Lifecycle (Agile, Waterfall, Iterative)
Database Management
Intermediate Level Technical Support
Debugging and Troubleshooting
Artificial Intelligence, Machine Learning, and Data Science
Discord Server Maintenance

TECHNICAL SKILLS:

Operating Systems: CICS/ISPF/Mainframe, Unix, Linux, Windows, Novell, NetWare, Mac OS, Microsoft Windows, iOS, Android

Programming Languages: Java, C++, Python, SQL, JavaScript, HTML, CSS

Databases: Oracle, Access, Relational Databases, MS SQL

Software: Google Workplace Suits, Dropbox, Tableau, Rapidminer, Office 365, Microsoft Office, Lucidchart, ServiceNow, Jamf Pro, Pingboard, Centrify, Slack, Google Suite, Okta, AWS, SCCM, Five9

PROFESSIONAL EXPERIENCE:

IT Service Desk Intern

Confidential, New York, New York

Responsibilities:

Hardware: Managed printers, workstations, laptops, and routers
Timely and consistent completion of assigned tickets/queues, ensuring accurate and complete information.
Utilizing Active Directory to reset passwords, mod users/groups, and application patch deployments
Creating Distribution groups, Shared mailboxes, and contacts within Office 365 exchange admin.
Helping Clients with software installations like Zoom, Adobe, Java, Teams and Net Framework using PDQ
Unlocking, wiping, and configuring mobile devices, iPad, Android tablets and limited VPN Client Support

Inventory Technician

Confidential, New York, New York

Responsibilities:

Support a complex and fast paced workplace focused on video conference rooms with outstanding attention to customer satisfaction
Provide overall end user computing support; installs/configures, ticketing, troubleshoots and maintains local site new and refurbished hardware (computer, printer, scanner, VoIP desk phone, audio/visual hardware, video - conferencing equipment, etc.), software and operating systems
Level-1 Troubleshooting - MAC, Windows, Linux and Chrome, Imaging Devices, Mobile Hardware and Printers
Company towards Google Data Analytics and Google Cloud
Archive and backup important data

Project Manager

Confidential

Responsibilities:

Organized and motivated a project team regarding risk management.
Planned a budget regarding costs and risks.
Nationally recognized center for young adults and Veterans. Designed to launch tech careers and transform lives. 16-week instruction focused on CompTIA ITF, CompTIA A+ 1001, CompTIA A+ 1002, Google IT Support and Google Project Management.
Hardware: Components and devices including printers, computers, laptops, RF devices and routers
Software: Troubleshoot PC and mobile device issues including application security support
Windows Operating Systems: Install and support Microsoft Windows 7, 10, 11
Networking: Familiar with TCP/IP, WIFI, SOHO, File Sharing, MAC address, subnet, LAN, WAN, DNS and DHCP
Security: Identify and protect vulnerable devices and network connections.
Mobile Devices: Configure laptops and other wireless devices

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It Service Desk Intern Resume

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