PROFESSIONAL SUMMARY:

• Salesforce Certified Administrator (201). Experience in Salesforce Customization, Data Validation, Analytics, Sales Cloud in Salesforce.com CRM. Experience with various advanced fields like Picklists., Custom Formula Fields, Many to Many Relationships, Master - Details, Field Dependencies, Validation Rules, Workflows, Approval Processes
• Process Builder, and Visual Flow for automated alerts, field updates & Email Generation per application requirements. Experience in SFDC Customization of Reports and Dashboard. Experience with Data migration and updates through the tool App Exchange. Data Loader in Salesforce.com Experience with Salesforce sandbox and production environments. Experience in Installing Salesforce.com AppExchange Apps, configuring and maintaining user security permissions in compliance with organizational needs. Great Interpersonal and communication skills, focused, self-motivated, quick learner, and a team player.

TECHNICAL SKILLS:

Others/Tools: Reports, Dashboards, Workflows, OWD, Sharing Rules. Profiles. Customer Relationship Management (CRM), Data Loader, Workflow & Approvals

Integration Tools: Data Loader, Force.com

Other: Microsoft Office (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential

Trainee Associate

Responsibilities:

• Worked and configured Salesforce Classic and Lightning Environments during the process of learning and has the experience of migrating data from Classic to Lightning environments.
• Developed CRM, Mobile, Data Management, App Logic, Database, Reporting, Security, and Integration skills while earning Trailhead badges.
• Gained knowledge and experience by doing hands-on tasks by creating Orgs and configuring apps such as Institute Management, Telecom, and Warehouse apps.
• Created Standard objects, Tabs,Fields, and Relationships (Master, Lookup, and Roll-up Summary), Validation rules, Field dependencies, Page Layouts, and Record Types for the apps in my Org.
• Gained experience in writing complicated Formulas and the return type whileconfiguring the apps.
• WorkedonData Import Wizard and Data loader to import and export data. Used Flow and Process Builder to collect data and to create email alerts respectively.
• Created Reports, and Dashboardsper the requirement of the user and business needs.
• Created various Reports (summary reports, matrix reports, pie charts, and dashboards) and Report Folders to assist managers in better utilizing Salesforce.
• Implemented Pick lists, Dependent Pick list, Lookup, Junction Objects, Master-detail relationships, Validation Rules, and Formula Fields to the Custom Objects.
• Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users.

Confidential

Support Professional

Responsibilities:

• Transitioned to an online and hybrid model, got trained in Learning Management Systems like Google Classroom and Schoology (Centralized Digital location for learning and Teaching) and Zoom within a span of 3 days (around 21 hours), and got ready for the learning and teaching.
• Dived in to help teachers with traditional teaching methodologies to navigate onto this online platform to upload and post assignments, create weekly folders, Linking YouTube Videos to Google Classroom and Schoology.
• Helped different departments’ (associated with our department) teachers besides my team members in setting up zoom and navigating through the various features along with taking over the zoom host controls to support the teachers to run the show smoothly, moving and navigating students into the breakout rooms in a fast-paced online transition.
• Supports and helps students with special needs after school for long hours to prepare them for the online transition both emotionally and academically creating a stress-free learning environment.
• Supports students with designing and modifying assignments using Microsoft Apps (Word, PowerPoint, Excel), Google Suite (Docs, Sheets, Forms, Slides, Jam board).
• Evaluates and designs IEP goals working and supporting students using platforms like iReady Diagnostics, fluency, Padlet, and data collection resources.
• Organizes regular meetings with team members to check on students’ progress and to enhance .
• Provided strong support for students and the related teachers in their classrooms.
• Collaborates with School Counselors on students’ and team schedules for the next academic year.
• Run a tutorial session after school to help students struggling with their classwork, and homework and catch up with the pace of class units and Assignments.
• Switches to different classes like Math, Astronomy, Robotics, Web design, Microsoft Office, Aviation, Marketing, Social Studies, Forensics, Intro to Computer Science, and Intro to Video Production classes supporting high school students as per their needs.

Confidential

Talent Acquisition Coordinator

Responsibilities:

• Used Salesforce.com as a CRM tool to maintain databases for the Recruitment needs, generating work and Job orders of existing employees and prospects which was most of my day’s work as part of coordination.
• Exclusively screened and sourced SDETs per T-Mobile requirements.
• Coordinated prospects’ Internal and Client Interviews through Outlook Calendar, and scheduled video Interviews through WebEx and Skype platforms.
• Developed a strong understanding of frontend, backend, and Full-stack Developers.
• Built teams of talented individuals through management of recruiting (full lifecycle) often communicating and staying connected with sourcing teams and consulting companies.
• Conducted the pre-onboarding process like background and checks and the Onboarding process such as generating offer letters, and i9 verifications.
• Navigates the new hires bridging the gap between the HR, Tech, Payroll, and Benefits teams.
• Guided the existing and new employees to submit claims for reimbursements for their travel, relocation, food, and any other expense through Concur (Expense Management system used by the company).
• Generated reports and followed through, as part of the coordination for the existing Employees to the relevant departments.

Confidential

Technical Recruiter

Responsibilities:

• Generated business with Getty Images for iLink with the help of one of my contacts (critically working on these requirements per the client’s needs), by screening, and sourcing potential candidates.
• Accomplished closures and the full cycle of the hiring process with Clients Getty Images, Microsoft, and Univar besides many Internal requirements.
• Screened the prospects with preliminary Interviews, sourced suitable candidates, and excelled in the hiring process.
• Coordinated closely with the Internal Hiring Managers to understand the requirements and focused on attention to detail on the Client’s needs, Scheduled Client Interviews using WebEx, and Skype.
• Communicated daily with the Recruiting team, both onsite and offshore to work on the open positions.
• Successful Closures on .NET Architects, MSBI Stack Developers, Analysts, SDETs, Marketing, and Sales Positions.
• Extensively relied on Dice, Monster, Indeed, Glassdoor, and majorly LinkedIn to find relevant candidates as per the open requirements.
• Maintained the Applicant Tracking System and Recruiting Prospects lists on Excel Sheets commonly shared by the entire Recruiting team nationwide and with the offshore team.
• Collaborated between the newly hired Employees, Human Resources, Benefits, and the Payroll Teams