SUMMARY:

• Over 20 years of Desktop Support Analyst experience with emphasis in all Windows
• Platforms environment. Experienced as a Network Technician, including; TCP/IP, SMTP, UDP, FTP, IPX Protocols, Network Administration, Novell, configuration and troubleshooting.
• Experienced in Hardware Break/Fix, including; Laptops, Desktops, Servers and Printers. Experienced with different Software packages, including; Microsoft Office,
• Lotus Notes, Remedy, Heat/ITSM, PCAnywhere, Peoplesoft, Veritas, ARCServe, Lotus Suite, Ghost, Visio, Microsoft Project, Outlook, Citrix, Altiris, HP OpenView, Wise Studio, vSphere
• VMware, Avaya Softphone, etc. AS - 400, NiceVision application, Dame Ware. Experienced in Help Desk with emphasis in Customer Service and strong client Relationship.
• Ability to lead, motivate and train technical staff. Experienced in deployment, development and implementation of Hardware and Software technology in infrastructure corporate environment. Experience with Level C Executive Support. Some Unix/Solaris Experience. Some Network Security Experience. Some experience with SQL Server
• Active Directory. Knowledgeable with Macs Snow/Leopard 10.6, IOS. Experience with Office 365, SharePoint up to 2013, Lync Server, Outlook2013
• Exchange Server, Mac Server Snow/Leopard, Apple TV and Apple Products. Mac OS from 10.4 up to El Capitan.

PROFESSIONAL EXPERIENCE:

Confidential, East Windsor, NJ

Computer Support Analyst

Responsibilities:

• Primary functions are to configure Dell Computers; Laptops & Desktops using Microsoft EndpointAutopilot, Microsoft Azure, Intune, Company Portal. Second level support, responding to Service
• Now tickets, phone calls, walk-ins. Sophos Anti-virus Suite Administration, Duo MFA
• Administration, TeamViewer remote application, Microsoft Office 365, Workday, Active Directory hybrid. Oracle, Salesforce, Showcase, Confidential iSeries Navigator applications.

Confidential, Union, NJ

IT Systems Support Analyst

Responsibilities:

• Assigned to Confidential by Ask IT agency as a second and third level support
• Consultant, supporting hardware and software in Dell Laptops running Windows 10 OS. supporting the following applications: Microsoft Office 2016 and 365 with Outlook as the main email program, Service Now ticketing system, SSCM, Configuration Manager RemoteMicrosoft Teams for all conferencing, messaging, Cisco Anyconnect VPN, Cisco IP
• Communicator, Cisco Finesse, RSA Token, ArcGIS, ForeScout Anti-Virus program, Intron
• Mobile, Oracle and Salesforce web applications, Net Motion. Support of mobile devices like. iPads, iPhones, and Kyocera using Microsoft Intune and Endpoint.

Confidential, Pisc Confidential way, NJ

Senior Desktop Support Analyst

Responsibilities:

• Assigned to Confidential by Gotham Technology Group agency to perform; FirstSecond, and Third level support to Lenovo and Mac Laptops. Break/fix, imagingconfiguration, Microsoft Office support, GSuite support, Cisco Jabber, Cisco FinesseSCCM and BigFix,
• Cherwell ticketing system, Cisco Anyconnect, Oracle, Avatier Lifecycle Management, Tableau. Help Desk phone support. MDM support, AirWatch supporting iOS and Android devices.

Confidential, Manhattan, New York City

Senior Associate IT Operations

Responsibilities:

• Assigned to Confidential by Randstad agency to perform Second level support, to HP Elite
• Books; G3,4,5 and 6, Apple Mac Book Pro, Mac Book Air Computers, all support Confidential the
• Tech Bar Tent (Genius Bar concept), imaging Laptops using Windows Deployment Tools some hardware break/fix, Microsoft Office 365 support, C class support to the CEO, VPsDirectors. Active Directory administration including; Skype For Business server administration and Exchange administration using DRA third (3rd) party Software.
• Onboarding and off boarding users. Migrating users from Windows 7 to Windows
• 10. Utilizing Remedy as ticketing system.

Confidential, Basking Ridge, NJ

Windows 10 Migration Analyst

Responsibilities:

• Assigned to Everest Insurance by Randstad Agency to perform the company’s Windows 10 migration and which duties include imaging Dell Laptops Latitude 7490, configuring the
• BIOS for Pixie boot. Utilizing the “Diskpart” command to clean and or format the drive.
• Utilization of Microsoft SCCM Assets & Compliance console to create association between the old and the new Computers to then backup user’s d Confidential using the USMT tool. Installation f applications, restoration of user’s d Confidential in the new Computer then, final configuration of
• Microsoft Outlook, replacing Microsoft Edge for Internet Explorer as default browseralso replacing Microsoft Edge for Adobe Reader for all PDF files as default. Scheduling with users to replace machines and once done, to make sure everything is fine like; no missing files, have the correct Printers, network drives, etc. Also documented issues, troubleshooting and changes in Service Now ticketing system.

Confidential, East Windsor, NJ

Computer Support Analyst

Responsibilities:

• Assigned to Aurobindo Pharmaceutical by Integrated Resources for a possible temp to hire position as a second level support Analyst, supporting 3,000+ users with Microsoft Office
• 2013 and 365 installation and troubleshooting including managing pst files, supporting
• Microsoft Windows 7 and 10, troubleshooting, configuration problems, installation of network and local Printers, light Active Directory, iTarian remote application for remote users, Net Extender VPN support, configuration, Kyocera Printer/Scanner support, Avaya phones.

Confidential, Somerset, NJ

Cloud Support Analyst

Responsibilities:

• Cloud Support Analyst Confidential supporting IT people like me, specially;Administrators,
• Engineers, Directors, Managers with Cloud Technology including; AWS(Amazon Web Services), Microsoft Azure and Google Cloud. Troubleshooting Cloud instances,performance, error messages, configuration, research.

Confidential, Middletown, NJ

Systems Technical Support

Responsibilities:

• First, second and third application level support for 5,000+ users using, Confidential &T’s version f Apple’s Genius bar ( Confidential &T calls it, iQBar), doing Laptops and Desktops rolloutsMicrosoft Office 2013, 365/2016 support, Confidential &T any connect support, WebEx supportresolving software and hardware problems like; configuration, hardware problemssupport of both, Windows PCs and Apple Macs, Laptops and Desktops.

Confidential, Manalapan, NJ

Desktop Support Engineer

Responsibilities:

• Worked for different Confidential clients; the first, a Microsoft Surface Pro 4, Windows 10 rollout for LVMH Cosmetics in Raritan Center for two weeks then, moved to Trac
• Intermodal Inc. in Princeton, NJ for another two weeks doing second level support in a
• Windows 7, 10 environment, Airwatch, PDQ deployment, Active Directory, Exchange
• Server administration, Imaging Computers, a one month project just to clear the verwhelmingly Track It ticketing system. Office 365 support, configurationtroubleshooting.

Confidential, Manhattan, NY

IT Operations Engineer

Responsibilities:

• I was brought in by Tech D Confidential agency for Softchoice Company to oversee the initial development of the Dell Thin Clients and VMware 6 running thru Citrix for the
• Confidential . Installing and Configuring all Dell Thin Clients and Testing the VMWare environment. Prepared the welcome documentation for all new users including; new user guide and the IT checklist. This is a brand new location and they needed someone on site to be the eyes until the Lincoln Center IT department

Confidential, Manhattan, NY

Desktop Support Specialist

Responsibilities:

• I been assigned to JLL by Confidential and thru Experis as a Desktop Support Specialist to perform second level support to all employees including; CEO, Vice PresidentsDirectors, Engineers and the rest of employees. Configuring, deploying LenovoDell and Microsoft Surface Pro 4, Mac Book Pros, iPhones, iPads, iMacs and Snow
• Leopard Mac Server environment including the install and configuration of Linux
• Ubuntu for the remote Engineers, MaaS360 mobility services and configurationMicrosoft Office 2013 and Skype for Business, McAfee anti-virus program and disk
• Encryption, Bomgar, Act, Microsoft Windows 7 64 bit, 8.1 and Windows 10
• Enterprise imaging for Microsoft Surface Pro 4 and loading the image on a USB drive for deployment. Microsoft Office 365 support.

Confidential, Morristown, NJ

Desktop Support Technician

Responsibilities:

• I been assigned to Confidential by The Connors Group agency as a Desktop
• Support Technician to perform first, second and third Computer Support primarily Confidential the
• Morristown Headquarters but globally as well. The Computer Support duties includes support to the executives including; the CEO, CIO and the Engineers as well and the rest
• This is a Windows 7 64bit environment but also the company has Macs which some Engineers use and I support them since I am the only one with Mac experience. Support of Microsoft Office 2013 and 365 as well. The ticketing system is Alloy Navigator and the Software supported packages includes
• Autodesk (AutoCAD), ProjectWise by Bentley, Skype Enterprise, Microstation, ArcGIS, InRoads, Bluebeam.
• For all Computer deployments, Microsoft WDT (Windows Deployment Tools) are used plus SCCM 2012 as well.
• For communications, Cisco Unified System is used but it will be upgraded to Microsoft Lync Phones. Remote support to domestic and international employees using SCCM Remote,
• Team Viewer, and Join.me as remote Software utilities; this includes VPN and Direct Access troubleshooting problems. Worked in the creation of a Microsoft Windows 10 Enterprise image for a special project using Windows Deployment Tools.

Confidential, Manhattan, NYC

Mac Administrator

Responsibilities:

• I been assigned to Confidential by Wipro as a Mac Admin with the primarily responsibility of supporting, administering their entire NYC site Apple Mac Computers which includes the use of
• Casper Suite as a deployment tool suite, JSS login console, creating VPP Assignments to push Software, creating installations using Self Service Mobile, Casper Suite Remote Control/Observe console,
• Adobe products such as Adobe CS6, Adobe Professional, Lotus Notes 8.5 and 9, Universal Type Client (fonts). As secondary tasks I help my team with the cash registers which use Windows XP and
• Windows 7 Embedded POS Ready Software, Avaya Phones, Microsoft Office 2010, regular Microsoft Windows problems, Local and Network Printer issues and general second and third Computer Support. Remedy is used as ticketing system.

Confidential, Wayne NJ

Desktop Engineer

Responsibilities:

• I have been assigned to work in GAF by Dexter Technologies as a consultant with the primary responsibility of migrating approximately 200+ Windows XP Computers to Windows 7. Responsible for making sure that every user's d Confidential is been migrated properly and accordingly.
• Responsible for configuring each Computer with all user's applications including Microsoft Office 2010, Microsoft CRM and third party applications.
• Responsible for making sure each Computer is placed in the right Active Directory container. Responsible for migrating, supporting the sales force Computers including remote support.
• Responsible for day-to-day second level support as required including supporting the marketing department which is all Apple Macs Computers and their applications which includes, Adobe applications.

Confidential, Manhattan, NY

Technical Support Specialist

Responsibilities:

• I had been assigned by Lenmar Consulting to work for DeepFocus.net in midtown
• Manhattan, New York. This is a social media advertising company and I am supporting
• Approximately 500 users, which, 85% are Mac users and 15%, are Windows users. My
• Duties includes; Desktop Engineering, Network and Server Administration, Active
• Directory, creating and managing Network accounts, Microsoft Exchange, Mac ServerProfile Manager in the Mac Server, which manage all mobile devices including; iPhones, iPads, Laptops. Imaging Computers using Microsoft products, and using Deploy Studio for the Macs. Application Support of all Adobe products including CS6 and CS7 Suites.
• Microsoft Office, etc. New deployments, Break/Fix, Migrations from PCs to Macs, from PCs to PCs and from Macs to Macs. Managing Open Directory, Microsoft Office 365, Crash Plan backup Cloud Technology. Executive Support to the

Confidential, New Brunswick, NJ

Desktop Support Analyst

Responsibilities:

• I am a local NJ resident contracted as a consultant by Pomeroy Infrastructure Company and I been assigned to work in Confidential (University of Medical and Dentistry of New Jersey)doing Second and Third level Computer Support, supporting 80% PCs and 20% Macs.Supporting Doctors, Nurses
• Directors and employees in general with WindowsXP and Windows 7 and Mac problems including problems with Microsoft Office 2007 and 2010.Supporting some of their Medical applications. Network connectivity problems including TCP/IP, which might include ports not working, bad Network cables, misconfiguration, etc.
• This is exclusively second and Third level Support, not migration or rollouts. Executive Support to the Confidential Chairman in New Brunswick, NJ including also Executive Support to Administrators, Directors with mobile applications including email, synchronization problems, etc.

Confidential, Manhattan, NYC

Desktop Engineer

Responsibilities:

• Assigned to Li & Confidential in Manhattan, NYC by Harvey Nash Consulting Company working on special projects including migrating users from one domain to another which is LottaLuv Company acquired by Li & Confidential using Profwiz3 as a profile migration tool, also migrated Mac users to the new domain.
• Windows XP to 7 and Office migration and rollout. Worked as a Project Leader leading a group of Support Analysts in the move of 300+ users from different locations thru the New York City including Great Neck in Long Island to the Empire State Building.
• Contributed in the building of the new Technology Services of Li & Fung including; creating new PC and Mac images, new Computer name convention system and contributed in the creation of a new ITIL system. Second and Third Desktop Level Support to both PC and Mac users. Active Directory, Landesk,
• Casper Suite JSS console, Casper Suite Remote Control/Observe console, JSS console for Administration and to push Software, Adobe products. Integrated FRC (Foreign Resources Corporation) into LFUSA including; migrating them from Windows XP and Office 2007 to Windows 7 64 bit and Office 2010, also migrating their .pst files and .nk2 files as well.
• Repacked Adobe CS6 using Adobe re-packing tool. Contributed with the PC refresh project, which is the migration of Windows XP and Office 2007 to Windows 7 and Office 2010 rollout. Contributed in the installation of SAP 7.0 and BEx Analyzer for SAP and worked with the SAP Developer group with patching and upgrading SAP.

Confidential, Bordentown, NJ

Computer Support Analyst

Responsibilities:=

• I am working as a consultant for Apex Systems Consulting Company and assigned to Confidential in Bordentown, NJ. This is a total second and third level support; the primarily project is the Windows 7 rollout and Microsoft Office 2010. Second and third level support primarily with AS-400 Printers,
• Web applications not working, Microsoft Office. Monitoring the Auto Auction using the NiceVision 2.0 program, making sure there is audio and video in all the Computers, making sure all the AS-400 Printers are working properly. Some Network Administration with Active Directory, daily tape backup rotation, remote support using DameWare 6.8. Remedy 7.0 ticketing system, AS-400 6.0 for Windows.

Confidential, West Trenton, NJ

IT Technical Support Analyst II

Responsibilities:

• Assigned to Horizon Blue Cross by Modis Consulting Company as a Help Desk Analyst.
• 80% Phone Support using HP OpenView 9.2.
• Mail Support (answering e-mails from users who e-mail the Help Desk instead of calling, most of the time the problem is resolved by remote into their Computers.
• Support of mobile devices including; Blackberries, iPads, iPhones.
• Support of VMware and VM vSphere 4.0, Cisco VPN, Lotus Notes 8.0, Avaya.
• Deployment of new Computers and Printers. Some Mac ox versions 9 and 10.6 support
• Active Directory including; creating new accounts, resetting passwords, unlocking accounts, adding people to different groups with different folder and Network rights, etc.
• Use of Altiris 6.9 and Bomgar 12.1 as remote control programs. Support of Windows XP and Windows 7, support of Microsoft Office 2003, 2007, 2010 and 2011 for Mac.
• For imaging and Wise 7.0 for repacking Software. Support FaxPress application for scanning, imaging and faxing of Confidential ts records and documents, support of CaseTracker application, installation, configuration and troubleshooting; this is one of Horizon’s main application, which deals with Confidential t information and record keeping Software and with ability to insert documents from other different sources and or types like; TIFF, JPEG and PDF formats. I am a consultant for Modis with an assignment Confidential Horizon Blue Cross & Confidential .

Confidential, New Brunswick, NJ

Help Desk Analyst/Desktop Analyst

Responsibilities:

• 100% Phone Support, using Heat/ITSM as a tracking application.
• Physical level Computer and Printer Support. Network connectivity troubleshooting. Deployment of new systems. Break/Fix.
• Change Management. Installation and Configuration of Microsoft and Clinical Software.
• Wireless Technology, Installation, Configuration. Altiris 6.9 and sysprep for remote control and imaging, Citrix Meta frame configuration. Clinical, Keane Financial Application Support. Eclipsys SCM application support, AllScripts application support, Emdeon document scanning uploading for Confidential t Account and Confidential t Registration Departments.
• Contributed with the setup and configuration of Fedora Linux as part of a wireless Server Project. Some Mac ox 10.6 support. Support of Windows XP and 7. Executive support to the administration, including; the CEO of the Hospital, the Hospital Executive Lawyer, Vice-President, the Hospital Chief of Staff, etc. with all their Computer needs.

Confidential, Plainfield, NJ

Network Administrator

Responsibilities:

• Provided Windows 2000 Network Administration and Support for the infrastructure with backup and disaster recovery. Deployment of new systems.
• Provided Support for the Hardware Break/Fix in the Confidential .
• Provided Computer Support and Help Desk to 60+ users.
• Worked in the implementation of a filtering application that would block unwanted
• Websites, for the public Computers. Worked in the design, development, and deployment of a small Wireless Network Lab.

Confidential, South Plainfield, NJ

Business Machine Specialist

Responsibilities:

• Provided Customer Service and Support in a Retail environment.
• As a Business Machine Specialist, provided Customers with solutions to their Hardware and Software concerns.
• Used my experience in the Information Technology as a background, to help improve sales in the Store.

Confidential, South Plainfield, NJ

Systems Technician

Responsibilities:

• Serviced an Confidential portable line for Confidential & Confidential Corporation.
• Serviced a Compaq portable line for Eli - Lilly Laboratories.
• Provided Break/Fix, configuration and deployment for the systems for those Corporations.
• Provided; first, second and third level Desktop Support to 800+ users for Confidential & Confidential .
• Led a group of 6 Technicians in the deployment and Change Management of Desktops Systems for MTV Television.
• Led a group of 15 Technicians in the deployment of Desktops Systems for

Confidential, Delaware, NJ.

Responsibilities:

• Led a group of 7 Technicians in the configuration department.
• Implemented and wrote procedures and setup manuals for the configuration department, to help improve the process of the configuration of systems.

Confidential, Edison, NJ

Desktop Support Analyst

Responsibilities:

• Collaborated with the Information Technology department in the preparation for meeting the challenges of the year 2000 in Confidential .
• Provided; first, second and third level Computer Support to 1000+ users.
• Collaborated with the Technical staff, to create a Computer Desktop inventory using Access and Excel d Confidential base applications.
• Designed a mapping point of of the Computers as part of the inventory, with Visio application. Tested Software packages for the Y2K compliance.

Confidential, Clark, NJ

Desktop Support Analyst

Responsibilities:

• Coordinated and collaborated in the migration from Token Ring to Ethernet systems, for Covance Pharmaceutical Research Company.
• Provided; first, second and third level Computer Support to 500+ users.
• Collaborated in the deployment, implementation and migration of Microsoft Office 95 to 97. Contributed in the development and implementation of a room.