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Technical Support Systems Design Engineer Resume

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Tampa, FL

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SUMMARY:

Experienced Telecom Systems Design Engineer in the Communications Industry. Highly skilled in state of the art contact center design and operation. Excellent communications skills with an eye to quality and detail. Knowledge in a wide range of Confidential products and services with rich experience in assessing customer needs and designing effective solutions.

TECHNICAL SKILLS:

  • Multimedia Contact Center design
  • Consulting Networking Sales and Support
  • IP/TDM
  • Complex Call Center Solutions
  • VoIP
  • Automatic Call Distribution (ACD)
  • Wide Range of Confidential Products / Services

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Technical Support Systems Design Engineer

Responsibilities:

  • Recognized as a Subject Matter Expert (SME) in all Confidential HW and SW product sets and configuration tools ( Confidential Solution Designer - ASD).
  • Responded to same day turnaround requirements for non-complex designs and 3 day turnaround for complex designs.
  • Provided up to 120 designs per month that represented a potential of up to $30MM in revenue.
  • Performed multiple technical roles within pre-sales that supported internal associates and key business partners.
  • Took a lead role in developing complex solutions that met or exceeded customer requirements utilizing an excellent level of technical and product knowledge.
  • Served as a mentor to new or less experienced sales engineers who sought assistance in developing personal knowledge and experience.
  • Recognized for contributions to worldwide sales counterparts and the product house by participating in forums and special projects.

Confidential, Brookfield, WI

Corporate Sales Support and Account Executive

Responsibilities:

  • Achieved 30K/monthly sales quota for PC Hardware/software and networking services for 2 years.
  • Performed sales support functions related to product technical support, order procurement, and delivery functions as a dedicated resource to the Harley-Davidson Account.
  • Managed all product brochure materials related to ordering and display ensuring that customers received this vital information.

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