Objective

• Seeking a position in the IT industry that will utilize my training, problem solving skills, research, dedication, and broad IT experience, in a challenging environment, to enhance the company name and achieve its goals.

TECHNICAL SKILLS

Operating Systems: Windows (9x, 2000, XP, 2003, 2008, 2012 Server, Vista, 7, 8, WinPE), Linux (limited), Mac OSX

Scripting: Vbscript, Powershell, batch

McAfee Virus: Scan and EPO

Microsoft Office Suite: (2002, 2010, 2013) and Sharepoint Portal/Server

Symantec Altiris: Deployment Server, Protect, PGP Desktop, and Backup Exec

Crestron: Simpl, Simpl+, D3 Pro, VT Pro - E, RoomView Server and Express

Microsoft Deployment Toolbox: (MDT), Microsoft System Center Configuration Manager (SCCM), Windows Deployment Services (WDS), Exchange Server, Microsoft System Center Operations Manager (SCOM)

HP Device Manager: Citrix XenApp/Desktop

Windows: IIS Web server and Apache

Microsoft SQL Server and Microsoft Desktop Engine: HelpStar, Service Now, Remedy, HEAT Ticketing Systems

PROFESSIONAL EXPERIENCE

Confidential

Regional IT Technician II

Responsibilities:

• Responsible for all aspects of IT in 3 plant locations in Michigan
• Built, maintained, and upgraded server hardware/software hosting a variety of services such as DHCP, DNS, VMWare, WDS, MDT, Wyse thin clients, SQL, file/print servers, Lync, and SharePoint
• Built, maintained, and upgraded company - wide CAD/CAE license server
• On-boarded new employees by training them on current technology and explaining policies/procedures
• Administered and maintained building access control system
• Wrote login script using batch
• Wrote several Powerhell scripts to do a variety of tasks such as Active Directory computer account cleanup, client data collection, software deployment, monitoring of servers, and user group assignments
• Break/fix for all the desktops, laptops, servers, and plant automation systems including any related accessories
• Active Directory account creation and memberships, add/maintain file share permissions, responsible for Office365 account creation and management, and created/tested several Group Policies
• Implemented and maintained an imaging solution utilizing Microsoft Deployment Toolkit (MDT) and User State Migration Tools (USMT). Also, created and maintained the company gold standard image
• Assisted in the implementation of a Cisco Call manager VOIP system. This included provisioning phones, pulling cable, training, and support
• Provided white-glove support for the CIO, CEO, and his executive assistant
• Key player in a large employee relocation to a new building. Work included coordination of vendors, audio/visual engineering, sound masking systems, cabling, getting quotes for a variety of services, and transporting equipment such as servers, desktops/laptops, monitors, etc.

Confidential

Senior Desktop Engineer

Responsibilities:

• Packaging approximately 1,500 applications in SCCM as well as software deployment, Windows monthly patches, Reporting, and software compatibility testing with Windows 7 (part of a XP to 7 migration project)
• Wrote several Powershell scripts to assist with variety of issues (i.e, SCCM/AD, Flash Player, PC monitoring, etc.)
• Revamping the internal web app (ASP, SQL, VBscript) used by field technicians to resolved tickets
• Maintained and upgrades SCCM company wide

Confidential

Team Lead / Desktop Engineer

Responsibilities:

• Setup and maintained an Imaging solution for a client using Microsoft System Center Configuration Manager (SCCM), including master image creation and maintenance.
• Created several Powershell/VBscript scripts to do various administrative tasks
• Administered Active Directory Group Policies and Containers, including user account creation/administration, container structure, and re-configuration/testing of group policy changes
• Rebuilt, upgraded, or rack mounted new/old servers within the data center and setup VMware along with creating virtual machines of a created template
• Setup and maintained HP Device Manager in order to remotely configure and manage Citrix-based thin clients located across the USA and Canada
• Break/Fix for desktops, servers, laptops, printers, switches as well as software and device encryption issues (over 4,000 devices)
• Created and diagnosed Exchange mailboxes, including but not limited to message tracking, shared mailbox configuration, spam filter, backup, and public folder maintenance/creation.
• Administered, maintained, and diagnosed issues pertaining to the company web filter (WebSense), print queues, and printers

Confidential

Mediated Classroom Services (MCS) Technician / Media Consultant

Responsibilities:

• Administered several virtual machines (Hyper-V/VMware) running network-based services on multiple Windows 2003/2008/R2 servers. This includes system/software updates, troubleshooting, and backup of such services like Altiris Deployment server, Microsoft System Center Configuration Manager (SCCM), Exchange, Windows Media Services (WMS), SharePoint Server, IIS (department website), File/Print, DFS, and FTP
• Responsible for software and hardware break/fix on several computer labs, classroom computers, kiosks, faculty/staff machines, and laser/ink jet printers in the mentioned locations (1,000+ computers/users total)
• Developed, tested, optimized, and patched master computer images (WinXP, Vista, Win7). Images created to fully utilize campus Active Directory, Group Policy, and other Windows/network services (WSUS, McAfee ePO, KMS, etc) as needed to create a consistent, operational image.
• Maintained campus Active Directory and its containers, including deletion of duplicate records, account creation, Group Policies for specific containers, and adding computers to domain
• Maintained network infrastructure, which includes but not limited to: cabling, troubleshooting wired/wireless connections, terminations, switch management, DHCP reservations, maintain DNS records, and VOIP phones/systems
• Supervised, assisted, and scheduled a small team of student workers to assist in new installations and phone/on-site support of equipment use
• Researched, tested, and often implemented new technologies/software, including being project lead in those implementations
• Provided a very high level of customer support and ensured complete customer satisfaction
• Assisted individuals in the operation of audio/visual equipment; provided training and instruction to University faculty and staff; insured delivery or portable audio/visual systems to classes/events throughout campus
• Maintained and upgraded existing audio/visual equipment; programmed, troubleshot, repaired, or coordinated repair and installation of audio/visual equipment across campus
• Maintained/Updated Crestron RoomView Server and several Crestron programs for various classrooms and meeting spaces
• Project lead, engineered, and supported several audio/visual projects on campus per university policy, many of which were installed, designed, and budgeted by myself; projects ranged from simple to complex.
• Responsible for repairs, upgrades, imaging, new and existing classroom computer systems (250+ machines)
• Implemented and maintained updated inventory of all department equipment
• Built strong business relationships with equipment vendors and manufacturers
• Research and demo new technologies/products for potential use in classrooms or on campus
• Assisted IT department with yearly computer lab upgrades