Desktop Support Specialist Resume Woodland Hills, CA - Hire IT People

Objective

Obtain a long term position as Desktop Support in an organization that offers opportunities for professional growth.

SUMMARY

Over 5 years of experience as desktop support
Skilled in repairing and troubleshooting a variety of computer hardware, software.
Excellent computer software and hardware installation skills
LAN/Wireless installation and troubleshooting
Skilled in operating systems such as Windows OS and Mac Os X
Excellent ability to keep abreast of modern computer technology
In depth knowledge of popular software and hardware configurations
Excellent time management skills
Ability to learn and relate technical concepts promptly
Self - motivated with excellent work practices
Experienced communication/negotiation skills
Skilled in working with Ms Office/Outlook and Confidential lotus notes
Skilled in working with ticketing systems like Confidential Remedy

PROFESSIONAL EXPERIENCE

Deskside Support Representative

Confidential, Woodland Hills, CA

Responsibilities:

Supporting Executive and Managers regarding apps compatibility issues from migration Windows XP to Windows 7
Providing 1st, 2nd, and 3rd level support to a wide variety of customers and environments
Provide Application, Operating System (OS) and Hardware support for users and managers on client site
Troubleshooting and support activities for desktops, laptops, work stations, and peripherals
Windows 7 support, installations and upgrades
Supporting Active Directory such as adding users and give them the proper rights.
Supporting Cisco VoIP telephones

Desktop Support Specialist

Confidential, Irvine, CA

Responsibilities:

Responsible for installing and supporting network hardware, software, and applications on PC computers
Installed, repaired, maintained, and upgraded desktop, notebook computers
Upgrade and update Server software packages
Phone and voicemail system maintenance
Providing support to Executive and Managers
Handle the tasks of providing technical support to resolve day-to-day network, computer, and peripheral equipment issues for production and test environments
Support equipment used in conference rooms
Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment and inventory
Handle responsibilities of analyzing hardware and software problems and select proper corrective action

Desktop Support Technician

Confidential

Responsibilities:

Provided support in installation, configuration and usage of the desktop computers, peripherals and the software/hardware systems
PC maintenance and preventative maintenance; patches, upgrades, virus protection
Imaged new desktops and laptops using ghost, and transferred user profiles and data from old equipment
Check with user guides, technical manuals and additional documents to research and put solutions into practice
Collect, systematize and keep up a problems and solutions log for use by other technical support analysts
Selling new Hardware/Software products to the users
Converse electronically and personally with computer end users to resolve their problems