Customer Service Representative Resume Odessa, TX - Hire IT People

SUMMARY

Professional environment with deep expertise in customer service, scheduling, reception and general operations.
Strong communication skills supported by familiarity of financial reporting and conflict resolution.
Dedicated team member in fast paced environment that is able to manage assigned tasks.
A strong team player.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, San Angelo, TX

Office Manager

Responsibilities:

Confidential, Odessa, TX

DOC Assistant

Responsibilities:

Confidential, Odessa, TX

Call Center Representative

Responsibilities:

Confidential, Odessa, TX

Receptionist

Responsibilities:

Welcome all customers, provide product overview and schedule time with team members.
Process payments, manage customer conflicts or questions and ensure satisfaction.
Manage all incoming calls to support sales team and schedule additional customers. Conducts a thorough in-person interview with customers, using the franchisor’s propriety tax software application.
Provides details to customers concerning appropriate company products and services
Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
Checks the “hold” drawer daily and contacts customers for additional information, as necessary, to insure accurate completion of tax returns.
Audits all tax return forms for accuracy and completeness.
Researches tax related questions and issues, and responds to customers appropriately and within a timely manner.
Monitors on-site customer volume and advises supervisor when additional tax preparers are required.
Resolves customer complaints, or refers situations to supervisor (as appropriate) for resolution.
Assists with general office support such as filing, mailing, etc., when necessary.
Makes calls to customers using the Call Campaign Software.
Helps the office achieve and exceed established goals Performs other duties as required.

Confidential, Odessa, TX

Customer Service Representative

Responsibilities:

Strong customer service
Used communication skills to contact customers requiring product updates or experiencing issues.
Managed customer accounts for updates and new client information.
Research accounts for advertisement
Manage, track, and report on all activities and results to upper management.
Works with staff to maintain timely execution (checking tire pressure, cleaning car windows, vacuum inside of customer property).
Support field workers in sales to meet monthly quota

Confidential, Odessa, TX

Customer Service/ Fast Food Assistant

Responsibilities:

Confidential, Odessa, TX

Customer Service/ Fast Food Assistant

Responsibilities:

Managed and operated cash register for drive up service
Inventory management, including food products, office products, and food product accessories.
Managed all eating area and bathrooms for customers.
Assist with birthday parties and events.
Handled customer complaints to find a solution for a return visit.
Assist team with preparation of orders.