PROFESSIONAL SUMMARY:

• Shaun Wright is an IT professional/ with over 8 years of experience in the IT industry. Shaun possesses real - world experience in the areas of Active Directory, switch/firewall administration, Citrix XenApp Server administration, ESXi, VCenter, VMWare View and MS Hyper-V administration. In addition, he has deployed and supported laptops/workstations and servers running operating systems such as Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2003, 2008 and 2012 in both physical and virtual environments; as well as supporting MS Exchange 2007, 2010 environments, Office 365 migrations and hosted mail environments such as Intermedia.
• Admin for physical/virtual environments.
• Active Directory administration/management.
• Admin for MS Exchange platforms.
• Systems/End user onsite/remote support for level 1, 2 and 3.
• Managing sites for Business critical systems such as servers, workstations, thin clients/Thin laptops/firewalls/switches, mobile phones, Wireless Access Points, tablets and printers/copiers.

PROFESSIONAL EXPERIENCE:

Confidential

On Site Support/Contractor

Responsibilities:

• Build/configure/install new PCs/Servers for clients/customers
• Build/Configure/support Clients virtual/physical environments - Hyper-V, VCenter and VCloud-Air environments.
• On site client/customer support.
• Client Veeam configuration/administration.
• Troubleshoot LAN/WLAN devices experiencing OS/hardware issues.
• Configure, install and support SonicWall firewalls sold by Vision to customers as well as client devices such as wireless routers.
• Configure/troubleshoot SonicWall SSL VPN connections/connection issues.
• Desktop support for end user account issues and LAN devices.
• Install/Configure RemoteApp on 2012 servers for business clients/customers.
• Client EMC/Lenovo EMC storage administration.
• Configure/Install WD Sentinel Nas boxes for clients/customers.
• Support internal/external hosted site issues (such as DNS, SSL, IIS and HTTPS issues)
• Support/upgrade clients from MS 2003, 2008 environments to 2012 environments.
• Tier 1 and 2 application support for clients.

Confidential

Network Engineer/Contractor

Responsibilities:

• Build/configure new Raid 1 and 5 servers for clients with small and medium size businesses/offices.
• Configure/support MS Hyper-V environments for RDS and RWW.
• Troubleshoot server OS/hardware issues with various network tools.
• Troubleshoot PC/laptop OS/hardware issues with various troubleshooting tools.
• Configure/support Watch Guard firebox XTM devices.
• Configure SSL mobile VPNs for secured remote access.
• Install/upgrade/support Trend HES email security.
• Install/upgrade/support Trend Micro Business Security environments.
• Support Citrix/XenApp environments.
• Support internal/external hosted site issues (such as DNS, SSL, IIS and HTTPS issues)
• Support Microsoft Server 2003, 2008 and 2012 ADDC environments (including SBS versions).
• Configure TLS SMTP relays for company apps that require access to send mail via local mail client.
• Remote end user system/email support for Exchange and Office 365 migrations/migrated environments.

Confidential

Network Engineer

Responsibilities:

• Onsite systems support.
• Co-manage ESXi 5.1 environment.
• Co-manage VMWare View 5.1 VDI creation, connection issues, entitlements, assignments and pools.
• Co-Manage backups/track media/ship media to offsite storage etc…
• Manage Citrix environment.
• Manage Microsoft Server 2008 and 2012 AD environment.
• Manage Cisco gear (ASA’s and switches).
• Manage HP ProLiant DL380 G4, G5 and G6 Physical servers.
• Upgrade applications/software on systems.
• Onsite escalation point for remote helpdesk support.
• Train users transitioning from Citrix environment to VMWare VDI sessions.
• Manage Cisco Wireless AP’s

Confidential

Citrix administrator

Responsibilities:

• Manage IT helpdesk daily operations.
• Assist in performing weekly server patch maintenance on all network servers (Dell 2950’s, 1950’s and VM guests.
• Monitor Citrix environment performance such as CPU usage, user performance and network delays via Citrix Edge sight network management utility and Nagios network monitoring tool.
• Co-manage user accounts, publish applications and configure Citrix print policies
• Responsible for building and managing all Citrix servers, Windows 2003 Enterprise servers, ESXi hosts and guests.
• Troubleshoot Citrix Metaframe web portal connections, as well as remote site connection issues.
• Resolve network outages/connection issues and resource communication issues.
• Create new user accounts, distribution and security groups through Microsoft Active Directory.
• Assign group polices for domain accounts through Desktop Authority 7.0’s Script logic.
• Co-Manage Microsoft Exchange Enterprise environment as well as troubleshoot inbound and outbound email issues using SMTP logs and various network tools.
• Responsible for managing and updating Spam and Web filters to allow or deny traffic and data.
• Train employees to work in the Citrix XenApp environment.
• Directly responsible for turning up new Bell South, Verizon and EarthLink circuits for all Carter Brother’s remote sites under IT director.
• Managed engineers and off site technical contractors for configurations to remote equipment.
• Co-manage/configure Adtran and Cisco switches/firewalls. Also configure and install Cisco Aironet 1130 AG access points.
• Directly responsible for software and hardware equipment purchases for all sites.
• Co-manage Carter Brother’s disaster recovery site containing physical/virtual servers and switches in an ESXi environment.
• Responsible for mobile devices such as iPad, Android smart phones, Sprint/Nextel Blackberry phones and Sprint Galaxy tablets for all sites.
• Staged and took inventory of new PC shipments for XP rollout.
• Loaded ghost images on new laptops and PCs as well as configured various applications such as Reflections, Viso2003, Flow 5.0, Office 2003, Outlook 2003, Adobe 7.0 etc.
• Utilized U.S.D ticketing system to assist in desktop support.
• Resolved and restored connectivity issues to network resources.
• Assisted in application testing by logging errors and configuring software such as Flow 5.0 and Reflections to run in the company’s updated network environment.
• Activated network ports in Cisco switch closets for newly constructed areas for new and current users within the company.

Confidential

Consultant / Project

Responsibilities:

• Installed and configured Blackberry handheld and desktop management software on local machines.
• Synced blackberry devices to exchange server for company migration of Outlook mail accounts.
• Resolved printer hardware issues such as changing fuser assemblies, ink cartridges, imaging units and the replacement of defective jet direct cards.
• Installed and upgraded various user applications such as Adobe Acrobat Pro and Microsoft Office suite.
• Utilized Remedy for ticket management.
• Troubleshoot and upgrade of IBM ThinkPad laptops/desktop PCs.
• Installed and configured Blackberry handheld and desktop management software.
• Resolved issues with various applications such as Lotus Notes 6.5, Oracle 9, Outlook 2003, Hyperion, Virtella and Office 2003 by either hands on or via remote control software such as Dameware.
• Established connectivity between Outlook 2003 and Exchange server as well as .pst file management.

Confidential

Consultant/Project

Responsibilities:

• Installed new hardware such as memory, CD-ROMS and software applications on Compaq systems for XP roll out.
• Upgraded workstations from Windows NT to Windows XP through Power quest imaging software.
• Assisted users with trouble calls connecting to network objects and executing various applications.

Confidential

Field Technician

Responsibilities:

• Installed and configured cable modems for broadband internet service on Microsoft Windows (98, 2000, and XP) as well as Mac Operating Systems such as OS 8, 9, and 10.
• Configured and troubleshoot routers for connectivity with Time Warner’s internet service through devices such as Apple airport, Linksys, Netgear, D-link, and Cayman routers.
• Upgraded client desktop PCs by installing Network Interface Cards, hard drives and memory.
• Ran diagnostics and resolved system conflicts that were preventing clients from accessing Time Warner’s internet service by using native Windows tools such as ping, netstat, telnet, and tracert.
• Closed work orders by phone through Time Warner’s automated service.
• Submitted reports of all completed projects at the end of every week to management.