We provide IT Staff Augmentation Services!

It Support Specialist Resume

5.00/5 (Submit Your Rating)

NY

Hire Now

SUMMARY:

  • Results - driven IT support professional with over 10 years of experience in providing exceptional client service in a fast paced environment. Microsoft and Apple certified specialist with eight years of technical experience in identifying and resolving system and networking issues in a diverse OS ecosystem. Customer service-oriented with a tremendous level of patience and care resulting in a clear comprehension of client issues.
  • Recognized for the ability to multi-task and prioritize projects according to their level of importance. Possess skills to work effectively in a team setting as well as independently when needed. Attention to detail and swift to learn new technologies.

TECHNICAL SKILLS:

Systems: Microsoft Windows 7 & 10, Mac OS 10.6 - 10.10, iOS, Avaya Integrated Management Site Administration 5.2

Software: Numara Track-It 9, Solarwinds Web Help Desk, BMC Footprints, JAMF Casper Suite, MS Office, VMware Fusion 7.0, GoTo Meeting & Assist, Remote Desktop Connection, Apple Remote Desktop, CrashPlan Pro Backup

Networking: DNS, DHCP, TCP/IP, LAN, WAN, 802.11

Security: Sophos Antivirus Endpoint, Trend Micro Systems, Apple FileVault 2, Symantec Encryption Desktop, AirWatch Mobile Device Management, Cisco VPN, 802.1X

Hardware: Mac Pro Xeon Workstations, MacBook Pro, iMac, Mac Mini, Apple TV, HP Elitebook, IBM Lenovo ThinkPad, Dell, Avaya 9630G

Mobile Devices: BlackBerry, Android, iPhone, & iPads

PROFESSIONAL EXPERIENCE:

Confidential, NY

IT Support Specialist

Responsibilities:

  • Selected to provide on-site agency support within the CDS main hub building.
  • Designated to provide executive support for new business pitches & client meetings.
  • Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.

Confidential

IT Technician

Responsibilities:

  • Promoted to lead and provided technical direction to team members on agency systems and initiatives.
  • Proactively provided additional support to infrastructure team on system and networking issues.

Confidential

Responsibilities:

  • Upheld a 100% customer satisfaction rate while providing an excellent customer experience.
  • Resolved hardware/software issue in an efficient manner. Maintained a repair return time of 1 to 2 business days.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship