SUMMARY

• IT professional with technical expertise and overall 5 years experience in Desktop Support/ Application Packaging (MSI Packaging), SCCM Applications/Packages Deployment and troubleshooting
• Good experience in repackaging applications using Adminstudio repackager.
• Expertise in Application virtualization technologies like App V 5.1 SP3, Vmware thinapp and Citrix xenapp
• Extensive experience in creating various application packages using Admistudio, Vbscript/Powershell
• Expertise in creating virtual machines using Vmware workstation and Hyper - V.
• Good experience in documenting various procedures which also includes end to end packaging procedure for each applications
• Sucessfully implemented various compatibilty solution like Change base AOK, Microsoft Application compatibility toolkit, AppDNA
• Experience in migrating various objects from SCCM 2007 to SCCM 2012.
• Good expertise in converting packages to Applications in SCCM 2012
• Strong Knowledge in Operating System concepts like File System, Registries, DNS, Folder Permissions and Security Permissions
• Strong Knowledge in Creation and Implementation of Transforms (.MST), Merge Modules (.MSM) and Patches (.MSP) within the application package.
• In-depth knowledge of Microsoft Core Architectures and Operating System technologies Windows 8.1/7/Vista/XP, Windows Server 2012, LAN, WAN, TCP/IP, DHCP, DNS, Active Directory, SCCM 2012.
• In depth experience in scripting using various scripting languages including Powershell, VB Script (VBS), Wise Script (WSE) and WinBatch.
• Proficient ability to utilize troubleshooting tools such as Filemon, RegMon and Process Monitor.
• Created SHIMS using Microsoft Application Compatibility Toolkit (ACT) 5.6 to resolve application compatibility issues.
• Experienced in converting several third parties (COTS) applications into MSI format.
• Experience in using Windows installer SDK development tools like ORCA, Tuner to work with MSI's and debugging for package cleanup.
• Strong knowledge in using Office Customization Tool (OCT) and Adobe Customization Wizard.
• Proficient in writing stored procedures,TSQL querys, WQL for pulling custom reports from SCCM database
• Good experience in setting up full cycle of software development environment including requirements gathering, configuration, planning, coding,setting up testing environment and decomissioning applications.

TECHNICAL SKILLS

Platforms: Windows 10 / 8.1/8 / 7 / Vista / Windows XP

Scripting Languages: C, C++, VBScript, JavaScript, SQL, ASP, PowerShell, Wise Scripting, Win Batch

Applications: Flexera Adminstudio Suite, Wise Package studio, Microsoft System Center Configuration Manager (SCCM), System Management Server (SMS), Microsoft AppV, SQL Server, Microsoft Installer SDK with Orca, Citrix XenApp, WIX, VMware Server / Workstation / ThinApp, Altiris Deployment System, Notification Server and PXE Server, \ LANDesk Management Suite, Active Directory, Internet Explorer Administration Kit (IEAK), Microsoft Application Compatibility Toolkit (ACT), XML Notepad. Internet Information Server (IIS), DHCP / WINS / DNS, TCP/IP, Regmon, Filemon

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Desktop Engineer

Responsibilities:

• Repackage the legacy setup applications and MSI's using Flexera AdminStudio 11.5 for locked - down environment for Windows 7 64-Bit, Server and Citrix environment.
• Created transforms (MST) using ORCA for vendor provided MSI files according to the Freddie Mac standards.
• Created automated install for In-House and Vendor applications, which cannot convert into MSI format.
• Created SHIMS (.sdb files) using ACT 5.6 and integrated into the silent install to suppress the UAC prompt to run the executable which requires Run as Administrator permissions and other computability issues.
• Created custom actions to add additional functionality to the MSI using Wise Script and VBScript.
• Resolved application related issues using troubleshooting tools like Process Monitor, Install watch and Advance Registry Tracer etc.
• Used iCacl, SetAcl and xCacl tools to set Folder, File and Registry permission to make the application work on locked-down environment.
• Analyzing log files to troubleshoot the issues using verbose logging.
• Sequenced applications using APP-V sequencer 4.6 SP1
• Published the APP-V packages which contains virtual application source files such as OSD, ICO, SFT and SPRJ files to the content share on the APP-V Management Console Server to enable streaming, testing and local caching on desktops and laptops which have the APP-V client installed locally.
• Troubleshoot the SFT files and OSD file customization.
• Created and maintained Collections, Packages and Advertisements in SCCM 2007 for software distribution.
• Created User and Application Groups in Active Directory.
• Provided resolution for SCCM deployment runtime failures.
• Performed application compatibility using Change Base AOK by importing applications into Change Base AOK database and running RAG (Red, Amber & Green) reports.
• Converted several third party (COTS) applications in to MSI format.
• Performed reverse engineering to trouble the application issues.
• Involved in System Testing and User Acceptance Test (UAT)
• Performed package validation and Application Isolation process.
• Created peer review documents and conducted pre-quality control on packages created by team members according to The Freddie Mac standards.

Environment: Windows 8.1 64-bit, XP, Flexera Adminstudio 11.5, Wise Packaging Studio 8.0, App-V Management Server, App-V Sequencer 4.6 SP1, SCCM 2012/2007 and Active Directory 2008, VMWare workstation.

Confidential

Responsibilities:

• Created end to end Office implementation strategy for upgrading existing Office 2013/2010, updating Office 365 month to month.
• Automated installation of Office 365 using PowerShell wrapper.
• Created PowerShell script to automate Office 365 licensing which includes Project and Visio licensing.
• Successfully implemented Skype for business rollout to enterprise using SCCM.
• Conversion of App - v 4.6 packages to 5.1 packages in the process of migrating from App-v client 4.6 to App-v client 5.1.
• Worked on the conversion using PowerShell commands and using Admin Studio 2015.
• Sequencing the applications with latest Microsoft App-v 5.1 Sequencer and testing the App-v packages in App-v Client 5.1 based machines.
• Created PowerShell commands to Install, Delete and Debug the App-v packages.

Environment: Windows 8.1 64 bit, Citrix, Flexera Adminstudio 2015 Sp1, App-V Sequencer 5.1 SP3, SCCM 2012 and Active Directory, VMWare workstation.

Confidential

Desktop support

Responsibilities:

• Responsible for designing and implementation of the installers/packages using Wise Package Studio & Flexera Adminstudio.
• Responsible for the creation of Silent installers, transforms and script based installation.
• Created application virtualization packages/sequences using MS App - V 4.6 SP1.
• Creation of virtual packages for Citrix env and publishing these apps to the citrix console.
• Documented the Request, Packaging, Testing, and Distribution Process.
• Created MSI packages and Transforms using Flexera AdminStudio 10.0 and Wise Package Studio.
• Deployment of application using the SCCM 2012 deployment tools.
• Used AppDNA'sAppTitude application compatibility tool.
• Provide technical guidance in troubleshooting.
• Created Shims for applications not compatible with Win7 env via the MS App Compatibility Tool kit.
• Automated the process of creation of installers and deployment, thereby reducing manual intervention, which minimizes the risk of errors and improved efficiency.
• Ensured proper business and technical sign-offs and approvals have been obtained when promoting code to different environments.
• Worked with different teams to investigate, and resolve the issues.
• Managed and supported deployment of packaged applications.
• Documented the entire application packaging process.

Environment: Windows XP, Windows 7, Flexera AdminStudio 10, Wise Package Studio 8, MS App-V 4.6 SP1, VMware ThinApp 4.6.2, Application Manager, AppDNAAppTitude, Package Expert, MS Application Compatibility Tool v5.6, VBscript, batch scripts, VMware 7.1, Windows 2003/2008 servers.

Confidential, TX

Microsoft Consultant

Responsibilities:

• Work together with other team members & customer resources to identify, understand & document the functional and technical requirements of a change request.
• Identify the drivers needed by the automated build process for new workstation and server equipment added to the inventory.
• Customize existing (agency developed and COTS) windows installer packages through the use of direct edits, transforms and patches that adhere to CTS packaging standards.
• Package\customize applications using Microsoft App - V sequencer, Flexera Adminstudio and Microsoft ORCA.
• Created various wrappers using batch, PowerShell and VB scripts when applicable.
• Ensure application installation and functionality within physical and virtual environment.
• Package applications for automated deployments through SCCM
• Modify existing packaging standards, procedures and associated documentation/media and implement the changes upon government approval of recommended modifications.
• Work directly with vendor and agency provided subject matter experts to package applications.
• Develop code to help support and test commercial off the shelf software products or equivalent
• Automate package installers and deployment scripts.
• Add MSI, MST and Setup.exe s into the AdminStudiorepositiory.
• Create supporting documentation required for assigned projects such as installation guides, configuration guides, unit test plans and other documentation as required.
• Prepare Unit Test Plans that verifies the defined functional requirements for each hardware/software update/change.
• Prepare Installation guides to ensure proper installation of non-silent installations.
• Prepare Failure Form (CFF), Testing Waiver (TW), or WAT Windows Firewall Change Request Form (FW) as needed in the Global Project List (GPL).

Environment: Windows 7 64bit, Flexera Adminstudio, VMware Workstation, VB Script, Active Directory, WMI Scripts, QA testing, ORCA, SCCM 2007/2012

Confidential Hospitals, TX

Jr. Desktop Support

Responsibilities:

• Created executable and MSI based Packages by developing installation scripts using Wise for Windows Installer, MSI SDK, and Orca.
• Created MSI Transforms (.MST), Patches (.MSP), and Modules (.MSM) to accommodate differences within all departments.
• Responsible for Creating Windows Installer setup packages (.MSI) using Wise Package Studio 7.0 for Windows XP rollout.
• Created VBScripts and converted to EXE's to install for Windows XP.
• Created MSI packages using Transforms (MST), Merge Modules (MSM), and Patches (MSP) according to the package requirement.
• Working with VMware Workstation for Packaging and Testing, Used VB Scripts, WMI for Custom actions
• Used SCCM 2007 to create packages and collections, Advertisements and distributing the applications to test machines.
• Used ORCA to create, apply transforms and to assist in the final Windows Installer setup package.
• Worked with End Users to pre - Test applications and to make further changes if required via NetMeeting.
• Performed Quality Control for packages created by Packagers to see if they meet all requirements and standards.
• Performed Conflict Resolution for packages created by Packagers to see if they have conflicts with other applications and Operating system.
• Assisted in troubleshooting complex applications using FileMon, RegMon and Event Viewer.
• Responsible for managing, implementing and monitoring the corporate enterprise network security infrastructure

Environment: Windows XP, Wise Package Studio 7.0., VMware Workstation, VB Script, Active Directory, WMI Scripts, QA testing, ORCA, SCCM 2007