SUMMARY:

• IT Support Engineer/ System Administrator/ Technical Audits & Reporting / IT Analysis & Consultant
• Experienced, innovative, and insightful technical professional offering nine years of success in delivering business and technical solutions that save time, money, and increase efficiency.
• Specialize in ITIL process design,
• IT Service Management, and technical audits.
• Adept at analyzing business processes and systems, detecting, gaps and recommending impactful solutions.
• Inspiring leader able to guide, mentor, and train teams to deliver ptimal project results in alignment with expectations.
• Communicate cross - functionally, with stakeholders and professionals at all levels to achieve short and long-range goals.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Support Representative

Responsibilities:

• Interact with customers on behalf of Fido Telecommunication company to support in the services related issues.
• Selected Contributions:
• Provide information about products and services.
• Resolve customer complaints related to services provided.

Confidential

IT Manager /Consultants

Responsibilities:

• Managed Azure Cloud service, Google business apps.
• Managed the Project of Dubai office and VPN connect it to Abu Dhabi Head office
• Ensured compliance of ERP by performing detailed audits ensuring entries meet requirements; conduct configuration audits to ensure physical IT inventory aligns with ERP; detect issues and gaps and implement corrective solutions.
• Architecting and developed the work flu and ticketing system and related oriented services.
• Configured File Server and assigned the access permissions for users.
• Contacted the market to get the best quotations with the best price.
• Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Prepared End user machine and enroll it in the company domain.
• Consult with management to ensure agreement on system principles.
• ERP system development (KPI.com).
• Installed VMware Six vSphere to host the server locally
• Collected the requirements from the staff to apply it in the ERP.
• Managed the user’s permissions on the ERP.
• Coordinated with Etisalat Telecom for Telephone and Internet Connections.
• Managed Wireless Installation.
• Managed IT and Telecom infrastructure.
• Maintained of all Networking, Telecom and IT equipment.
• Direct responsible for upkeep of various Servers, Desktops, Laptops, Networks, LAN & WAN connectivity.
• Managed company dedicated server WHM Panel.
• Managed web application and monitor the website performance.
• Developed the WordPress and create the dynamic site.
• Handled exchange server and the related user’s issues.
• Created, Managed Emails thru the cPanel.
• Fixing all the errors pertaining to several software programs such as outlook, Anti-Virus, and MS Office.
• Troubleshoot email issue (outlook)
• Handled all the head office employees ‘email, projectors, scanners, printers, and all the software related issues.
• Installed and administered Windows Servers (File Server with Raid 5 Configuration)
• Verified Server backup files and Server status.
• Created backup files (which includes both manual and automatic backup)
• Monthly firewall backup for all the outlets.
• Responsible for IT preventive maintenance work (Server updates, alignment of cables, cable conduit, antivirus update, full scan of server and system)
• End user support for all desktop related issues (new laptop configuration, Printer maintenance.

Confidential

IT Analyst and Administrator

Responsibilities:

• Opening the organization first branch in United Arab Emirates and planning the data centre infrastructure, participate organizational improvements and implementing solutions.
• Selected Contributions:
• Managed the Project of Dubai Branch and design the network and data centre.
• Link it with the main head office in KSA across VPN site to site connection.
• Prepared End user machine and enroll it in the company domain.
• Transformed corporate culture by applying change management techniques, building clear roadmaps for ITIL implementations and coaching up to 50 staff members on managing new processes.
• Supported up to 50 users’ laptops, Desktops, Scanners and Printers.

Confidential

IT Analysts and Consultants

Responsibilities:

• Managed the Project of Ajman Mall, Al Saiph Mall, Jeet Mall (Kuwait) and design the network and data centre.
• Configured Staff Cards and assigning the card permissions and reporting as well as communicating with management.
• Supporting End user on application server related software and issues such as Citrix.
• Generated cards usage, attendance, games usage and branch.
• Prepared End user machine and enroll it in the company domain.
• Managed the system and adding the points to the customers.
• Supported 40 branches in whole UAE, Oman and Kuwait.

Confidential

Systems Administrator and Executive

Responsibilities:

• Applied expertise to evaluate systems and recommend improvements to enhance business operations.
• Selected Contributions:
• Supported end-user focus to delivering technical and guidance as well as resource support for up to
• 60 end users/department staff.
• Supported 32 Branches in Cairo and Giza.