Senior Cargo Agent Resume
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Objective
- Looking for a great opportunity to work with a new and exciting company, who values diversity and hard work.
- I am hoping to learn a lot from new people and new opportunities.
PROFESSIONAL EXPERIENCE
Confidential
Senior Cargo Agent
Responsibilities:
- Handle Export and Import
- Complete daily flight accounting reports
- Clearing AMS with customs
- Run documents to the aircraft
- Manifest and encoding the shipments in system and finalizing the flight
- Ensure all cargo are correctly manifested and loaded on the right flight
- Cross check the document with the manifest to confirm that the shipment is accompanied by the documents.
- Ensure that the shipments will depart with document
Confidential
Customer Service & Reservation Agent
Responsibilities:
- Booking & Rebooking flights for customers
- Answering phones and responds to customer requests quickly
- Skilled in calculating freight charges according to the weight of cargo
- Provide customer services from shipment tracking and inquiry
- Excellent typing speed and computer operating skills
- Ability to communicate with people at all level
- Ability to work independently
- Communication with all levels of management and staff
- Responded promptly and answered/resolved customers inquires and complaints
- Respond to questions and concerns about service
- Ensured to notified shippers of delays in departure in shipment
Confidential
Customer Service Agent
Responsibilities:
- Answer phone calls and transfer them to correct department
- Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
- Respond to customer requests.
- Accept letters and packages delivered to the front desk and distribute to appropriate staff
- Helping drivers to get their shipment with the proper paper work they bring as import or export
- Ability to lift and carry 80lbs of weight
- Informed consignee on shipment arrivals and delivered goods at the desired location
- Enter data in computer system.
- Break down import & exports documents.