SUMMARY:

• Systems Administrator/Senior Helpdesk Engineer/Sr InfoTech Analyst
• Solutions - oriented IT Specialist with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of information solutions in direct support of business objectives.
• Track record of increasing responsibility, systems analysis and development, and full life cycle project management.
• Demonstrated capacity to implement innovative solutions that drive awareness, decrease exposure, and strengthen organizations.
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Adept at developing effective policies and procedures, project documentation and milestones, and technical/business specifications.

TECHNICAL SKILLS:

Core Competences: Network & Systems Security; Business Impact Analysis; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis, Systems Support, Customer Assistance, and Systems Network Administration and Maintenance.Platforms Microsoft Windows operating systems from 95 on, Linux (many flavors), Sun SPARC, Mac OS, VMWare Virtual Machines and Linux ESX servers, DOS, Blackberry Enterprise Server. MSSQL, SNORT, Cisco VOIP Call Manager, NORTEL BCM400 PBX. NETAPP, SAN, NAS Shortel VOIP. Tools Amazon EC2 Cloud, Rackspace Backtrack Pentest Suite, SolarWinds Whats Up, NTOP, NMAP, Symantec/Norton Virus Protection Utilities, HP OpenView, Snort, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook), Microsoft Project, and Microsoft FrontPage., ADLIB, OCR Imaging Software, Adobe Acrobat. Doubletake, Open Manage, as well as many others. LIVE NX, SolarWinds, CA APM, AppDynamics, Splunk, Kibana, ServiceNow, Cisco Call Manager, Spectrum, SOI Service Operations Insight XPOlog, Splunk Dashboards, UIM. office 365

PROFESSIONAL EXPERIENCE:

Confidential

Monitoring Administrator

Responsibilities:

• Monitored Network for Veterans Administration
• Create and maintain documentation on networks, systems, applications, and databases to include historical and trending information.
• Provide IT technical support related to the implementation of enterprise OIT policies and procedures.
• Document system administration standard operating procedures: researches, evaluate and provide feedback on problematic trends and patterns in customer support requirements.
• Monitor events to identify Incidents and provide to the appropriate support organization.
• Participate in planning, execution, operation and maintenance of IT systems and infrastructures to ensure systems can be properly monitored. Consults with customers to identify any specify requirements and/or actions required for various events.
• Provided support for VA applications and network issues
• Would help triage by joining HPI/CPI calls while working with different depts to troubleshoot issues
• Would complete tickets within service desk
• Would setup Maintenance schedules for any work being done to servers using SOI and SolarWinds to schedule any downtime needed during scheduled outage.
• Would monitor network and report any unknown or unplanned outages escalating any issues to either the NOC or MIM
• Also worked on any special projects that were given to me by leads or supervisors.
• Supported office 365 and oversaw office 365 exchange migration.
• Completed various s on different monitoring products and other job-related courses.

Confidential

Support Engineer

Responsibilities:

• Provider tier 2 network support for clients
• Managed and monitored networks
• Made sure that each network met PCI compliance.
• Made sure network was up 99.99 percent of the time
• Would coordinate with team in order to get work orders completed and or dispatched out
• Managed field technicians and would use them for remote hands on.
• Managed cisco routers switches ADTRAN modems crash kits wireless devices pos systems register for major accounts.

Confidential

Systems Analyst

Responsibilities:

• Provided desktop and laptop support for all employees worldwide.
• Managed active directory accounts and exchange accounts for over 1000 end users.
• Worked in a team environment where we rotated on call 24 /7 support.
• Managed inventory and imaging as well as onboarding process for users and new employees.
• Provided support for proprietary in-house applications.
• Managed cisco call manager and VoIP phones.
• Resolved end user requests
• Handle users moves and new hire setups.
• Supported office 365 and exchange 365 mailbox migration into new environment

Confidential

Sr Infotech Analyst

Responsibilities:

• Provided concierge service to all Disney high level executives.
• Maintained all company laptops and desktops and provided refreshes and break fixes.
• Acted as a liaison for vendors.
• Maintained company’s mobile devices with MobileIron server
• Supported Cisco VOIP phones and network.
• Provided accountability of all company hardware to include desktops, laptops and handheld devices.
• Created user accounts and security groups in active directory.
• Managed company network printers.
• Provided support for MAC and OS X as well as Windows Xp, and Win7 enterprise.
• Provided support for handheld devices to include android, iPhone, and blackberries.
• Provided support for office 365
• Provided support to helpdesk on escalated issues support to helpdesk on escalated issues. issues.
• Maintained all company servers in Amazon AWS EC2 Cloud and Rackspace environment
• Acted as liaison for vendors.
• Maintained company’s internal servers and network
• Provided accountability of all company hardware to include desktops, laptops and handheld devices.
• Created user accounts and security groups in active directory.
• Managed company network printers.
• Provided support for MAC and OS X.
• Managed SQL clusters.
• Provided support for handheld devices to include android, iPhone, and blackberries. issues.

Confidential

Systems Administrator CA

Responsibilities:

• Provided support to helpdesk on escalated issues.
• Maintained all company servers to include their citrix servers, web servers, backup servers and file servers.
• Acted as liaison for vendors.
• Supported Shortel VOIP phones and network.
• Maintained Blackberry Enterprise Server and handhelds for company.
• Managed Exchange 2003 server for company.
• Maintained backup library.
• Created user accounts and security groups in active directory.
• Managed company network printers.
• Provided support for MAC and OS X.
• Managed companies’ antivirus and spam appliance. (IRONPORT)
• Managed SQL clusters.

Confidential

Systems Administrator

Responsibilities:

• Oversee companywide efforts to identify and evaluate all critical systems.
• Design and implement policies, processes, and procedures and perform cost benefit analysis on all recommended strategies.
• Establish a Helpdesk Support Center to support end users and as well as issue tracking and asset management.
• Performed Administrative maintenance on all servers keeping them up to date with patches and updates.
• Install hardware, software and make any changes needed for the end users. Setup and implemented the design of data room and Network Operations Center.
• Answer support calls and make support calls to vendors if escalation is needed. Installed and maintained Blackberry server and provided users with support with their handhelds.
• Create/modify accounts in 2003 Active Directory. Provide access to clients and end users to share point internal and external sites.
• Provide laptop, desktop, and printing support to end users.
• Established a Helpdesk for the company
• Created policies and procedures and workflow on how the helpdesk works and supports end users and client. Documented SOP for future system admins.
• Created and maintained Network Operations Center for company. Tested tons of different vendor software. Setup NOC Center so that system admins could have a visual on our entire WAN and LAN network.
• Created documentation and tutorial videos to train end users’ different tasks to help streamline what they did daily which in turn helped the company work more efficiently.
• Was given the task to learn setup and install and then implement a companywide Blackberry Enterprise Solution. Responsible for other how to administer and maintain.
• Helped managed and maintain Exchange Server 2003.
• Installed, upgraded and maintained company dev and production servers. Current environment is 2003 Active Directory, along with MS-SQL, Windows Terminal Servers, VMware Servers ESX, GSX, Print Spoolers.
• Maintained mass production printing environment. Worked on mostly Xerox Work Centre and Docu Centre production printers.
• Wore the security hat in the company. Would perform network audits and account audits as well and penetration tests and would give a full report to IT Manager.
• Played key role in the tear down and install of companies’ entire data room and move to another office location.
• Setup and install of company's door security access system.
• Used Standard testing equipment to troubleshoot all issues one might see in data room environment.
• Used Linux during VMWare Administration and Netapp SAN Administration.
• Provided support for companies SAN, NAS, as well as setup Samba shares to be used by windows OS.
• Installed, operated and maintained military version of a central office switch.
• Spent two deployments amounting to 14 months in support of Operation Iraqi Freedom I and II.
• Operated and maintained over $5 million dollars’ worth of communications equipment.
• Performed preventive maintenance on all equipment.
• Installed and interconnected equipment performing technical control over a worldwide network.
• Updated databases and cryptographic keys.
• Established voice and data communications via satellite and commercial networks.
• Transmitted voice and data circuits over single and multi-channel radio systems.
• Installed different types of cables to include 26 pair cable, coaxial, fiber, category 5, and category .
• Worked with a variety of patch panels, distribution boxes, and test equipment.
• Worked with multiplexers, RED COM switches, tactical and commercial switches, analog switches, fiber optic converters, secure and non-secure telephones, firebirds, and a variety of cryptographic equipment and materials.
• Familiar with CDMA, TDMA, and FDMA.
• Worked with a variety of phones to include tactical digital phones, Secure Telephone Units, 4 wire analog, 2 wire analogs, voice over IP, and global satellite mobile phones.