SUMMARY:

• Epic Workflows/ Super User/ Epic Help Desk * Epic Tip Sheets * Epic Ambulatory * Epic Cadence * Epic MyChart *Epic Security
• Project Management * Healthcare Data Analysis * Medical Terminology * BOX
• Reporting/ Statistics * Medical Law and Ethics * Presentations Skills * ServiceNow
• HealthStream Administration* Visio * Avaya 1X * CISCO * Qualtrics * Microsoft Office Skills * IT Experience *Patient Care
• Created workflows using Visio for fully remote Epic for staff and Providers
• Epic Super User at multiple organizations (The Polyclinic, PeaceHealth, Overlake Hospital, Confidential and Stanford Lucile Packard Children’s Hospital), assisted with multiple go - lives, at the-elbow support and provides help desk.
• Project-lead to expand vasectomies within the Northwest Region of Confidential by driving a decrease in wait times for another department (Urology), improved patient satisfaction, improved clinic of OHSU Residents and generated more revenue for the organization.

PROFESSIONAL EXPERIENCE:

Confidential

Epic Coordinator

Responsibilities:

• Primary duties include assisting end-users with Epic support, troubleshooting remotely using Cisco Finesse and ServiceNow to document and escalate calls. Works closely with Stanford University School of Medicine and Stanford Healthcare to provide Epic and a smooth onboarding for Providers, as well as working with HR and managers with providing Epic for staff, managers, and directors. Also responsible for administering eLearnings to user HealthStream accounts, fixing HealthStream issues and build classes into HealthStream . Other duties include assisting Epic Students with remote connectivity set-set up prior to their remote, such as getting Citrix and DUO installed to their personal devices, show them how to access environments, and assisting them with questions related to Webex and Zoom. Took the lead in creating and transitioning Epic Team from mostly classroom/in person to a fully remote workflow model for Epic . Creates schedules for Epic and Epic Help Desk support rotations for Credentialed Trainers and Instructional Designers. Provided weekly and monthly reports on Epic, learner satisfaction. Experience with creating of Epic TipSheets and Knowledge Based Articles to be used by the Service Desk and end-users across the organization.

Confidential

New Patient Coordinator, Medical Assistant

Responsibilities:

• Started as a Medical Assistant, assisted providers with patients in the medical specialty of Fertility and Reproductive Medicine. I participated in procedures such as artificial inseminations, embryo transfers, endometrial biopsies, and early obstetric care. Additional experience includes calculating cycle information, calculating hormone schedules, and entering the data into the patient’s chart. Preformed sterile set ups for procedures ultrasound patients taking images prior to procedures. In addition, I reviewed and processed medical and legal contracts signed by patients and medical providers for completion and accuracy. Was offered a new role as New Patient Coordinator, duties include facilitating with the onboarding of new patients, including international clients, high profile clients, veterans, and terminally ill patients.

Confidential

Medical Assistant

Responsibilities:

• Worked as Medical Assistant specializing in obstetrical care, pediatrics, internal medicine, and family medicine. Assisted colleagues as an Epic Super-User as the go-to person for Epic and workflow related questions. Took the lead in expanding the Vasectomy Clinic at the Beaverton Medical Office, working closely with Urology, supply vendors, and engineering, clinic management and providers. This endeavor to expand the vasectomy clinic was due to high demand and procedure wait times at the Urology Office. Created standard operating procedures for the vasectomy clinic and assisted with dozens of medical procedures.

Confidential

Unit Secretary

Responsibilities:

• Primary role was Unit Secretary, but also worked as a Medical Assistant providing patient care. Designated as an EPIC Super user during the organization’s EPIC go-live and helped to establish clinic workflows post Go-Live. Provided data, reports and various clinical statistic up the chain of command. Assisted with staff development and . Additional experience includes patient calls, calling in prescriptions, and sensitive matters such as contacting CPS and authorities for suspected child abuse, reporting diseases to the Health Department. Additional experience includes ordering supplies and medical equipment required for clinic to function and to treat patients, as well as assisting with ensuring the quality of items such as POCT tests, equipment, refrigerators, and supplies.

Confidential

Medical Assistant

Responsibilities:

• Primary role was Medical Assistant and was a designated Epic Superuser when Epic went live at this organization. Assisted up to six providers per day specializing in primary care and internal medicine in a fast-paced environment. Observed, documented, and reported patient complaints and status. Prepared patient rooms prior to their arrival, obtained vital signs, collected specimens, preformed procedures such as POCT testing, assisted with diagnostic and technical treatment procedures. Other tasks include calling in medications and set up referrals and future appointments, an obtained Prior Authorizations for medications and imaging.