Information Management Specialist/Desktop Support Analyst II Resume

SUMMARY:

IT professional with extensive experience providing technical support for a wide array of computer systems and network infrastructure. Demonstrate strong analytical skills and keen attention to detail in assessing system vulnerabilities for security risks, proposing and implementing risk mitigation strategies, and analyzing and testing systems, applications, and networks to facilitate cybersecurity compliance. Capable of conducting processes related to malicious code prevention, detection, and eradication. Effective communicator skilled in collaborating with multiple personnel and cross - functional teams in overseeing cybersecurity program within an organization.
Customer Service
Technical Support
Risk Analysis
Requirements Gathering
Information Security
Network Administration
Technical Diagnosis
Policy Enforcement
Emergency Planning
Security Planning
Cross-Team Collaboration
Software Installation

TECHNICAL SKILLS:

Platforms: Windows 3.11, 95, 98, ME, NT, 2000, XP, Windows 7, 10, OS/VS2, Linux, Unix, VAX/VMS, MS-DOS, RATIONAL Environment, ALL-IN-ONE Office Automation

Tools: /Software:IBM Antivirus, Norman Antivirus, McAfee Antivirus, Doc Solomon Antivirus, Norton Antivirus, AVG Antivirus, Symantec Antivirus, SpySweeper, SpyBot, Ad-Aware, NoAdware, Microsoft AntiSpyware, Active Directory, Lotus Notes, Kana Client, Roxio, Java, Macromedia Flash Player, Norton Ghost 2003, Internet Explorer, Mozilla Firefox, Adobe Acrobat, WinZip, Service Center, Service Manager, HelpSTAR, Citrix, SMS, Dameware, PC Anywhere, Microsoft Virtual PC, SnagIt, Cisco AnyConnect, VPN Client, QIP DNS, Novell Client OSI, ACT, Encryption Plus Hard Disk, Microsoft Office 95/97/2000/XP/ 2003/2007/2010/2013/2016 Suites, Microsoft Outlook 95/97/2000/XP/ 2003/2007/2010/2013/2016, Remote Desktop Protocol and Remote Desktop Connection, Windows Messenger, Windows Media Player, Quicktime, Realplayer, Service Now, Google Chrome, SCCM 2012, Casper JAMF Pro, Microsoft SQL Server ODBC

Hardware: Intel Server/Workstation, Sun Server, HP Server, Microsoft Exchange Server, IBM 4341 Mainframe, DEC/VAX Mainframe, PDP 11/70, PDP 11/34, Field Artillery Tactical Fire Direction System (TACFIRE - AN/GYK-12), Battery Computer System (BCS - AN/GYK-29), Forward Entry Device (FED), FIREFINDER (AN/TPQ-36 & AN/TPQ-37), Lightweight Computer Unit (LCU), Communications Data Processing Unit (CDPU), AFATDS, IFSAS, RATIONAL, IBM Compatible PC, Intel, AMD, IBM-compatible laptop, Dell Latitude D610 laptop, DELL GX270 and GX620 desktop, Compaq, Wireless Blackberry Model 7520, HP, Compaq, Sharp and LexMark Printers, DSL, Cisco Routers, KVM Switches, NETGEAR Switches, Symbol Hand-held RF Guns, Brother Printers, HP DeskJet, HP LaserJet, HP OfficeJet Printers, DYMO Labelmaker, Lenovo Thinkpad, HP laptop/desktop computers, iPhone, Samsung smartphones

PROFESSIONAL EXPERIENCE:

Confidential

Information Management Specialist/Desktop Support Analyst II

Responsibilities:

Consistently completed double or triple the required amount of ticket closures on a daily basis.
Commended for outstanding work in reducing the number of callbacks and complaints.
Demonstrated outstanding efficiency in providing services to 80,000 Windows and Mac desktops, laptops, and tablets at the Walt Disney Corporation.
Expedited the full installation and configuration of all crucial software used at Walt Disney World, Disneyland Resort, ABC, and ESPN via SCCM and Casper JAMF PRO.

Confidential

Computer Security Specialist

Responsibilities:

Instrumental in the prevention, detection, and eradication of all incidents of malicious code through the establishment of antivirus policies and procedures for LAN/WAN.
Developed a tracking system for all malicious code incidents via a Malicious Code Report (MCR).
Saved FSSE (Fire Support Software Engineering) customer countless labor hours and potential system downtime by implementing an enterprise antivirus software solution from a centralized management console.
Recognized for outstanding work by an independent outside agency for having implemented the most effective antivirus policies and procedures that they had ever encountered during a site assessment.
Earned distinction for top-quality service by providing outstanding and efficient support to the eradication of all incidents of malicious code any time day or night.
Credited for authorship of policies and procedures for a contract involving the upgrade to a PC-based network from a predominantly mainframe environment.

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