Architect Resume Dallas, TX - Hire IT People

SUMMARY:

Accomplished Telephony professional with experience in managing Confidential Communications Mgr. solutions and 3rd party applications in large and medium corporate enterprises. Successfully migrated clients onto Avaya (VoIP) Solution across 50+ Call Centers / Business offices . Assisted in Confidential 8.x upgrades and migrating to VmWare . Lead integration for Afiniti intelligent routing solution onto Confidential 8.x platform. Supported all MACD’s, customer outages / issues on a daily basis and attended triage calls as needed. Additional areas of expertise and technical skills include the following:
Customer service oriented
Team - oriented player as well as ability to work alone
Good organizational/communications skills
Create/maintain all telephony documentation incl. disaster recovery,call flow etc.
Call Routing Support
Oracle SBC Support
3rd Party Applications implementation/support
Call Flow analysis using SQL,ECHI etc.
Perform routine backups/upgrades on Confidential platform
SYS/SMGR/CM/AES Maint/Config & Patching test/analyze new technologies
Avaya ACD / PBX / CMS Supv Administration
Avaya Centralized Management
Web-Enabled Solutions
LAN / WAN / Networking
Cross Functional Collaboration
Unified Communications Systems
ACD Vector/VDN/Skills
AAR/ARS Routing
Cisco Client Configuration
Incident Management Problem

EXPERIENCE:

Confidential, Dallas, TX

Avaya Architect

Responsibilities:

Assist with Confidential 8.1X upgrades including CM/AES/CMS /System Mgr./Session Mgr./SBC
SIP endpoint management using Avaya System/Session Mgr. interface.
Provide Tier III support for all incidents within telephony infrastructure.

Confidential, Pittsburgh, PA

Voice Telecom Analyst

Responsibilities:

Communication Mgr-utilized CM interface for configuring stations/trunks,vdn/vector and MACD’s. Also utilized status, test, trace commands etc. for daily troubleshooting, including call fow analysis through ACD Vectors/VDN’s etc.
Configure/Troubleshoot SIP endpoints (IXW Workplace clients) within Avaya System/Session Mgr. Interface.
Avaya ACD/Vector ProgrammingTroubleshoot all telephony issues within enterprise and resolve tickets within Cherwell Ticketing System.

Confidential

Telecom Administrator

Responsibilities:

Provide onsite support for all telephony-related issues/projects including the management of Avaya Communications Mgr. platform.. Resolve voice quality issues within Microsoft Teams Conferencing solution.

Confidential, Pittsburgh, PA

Professional IT-Telephony Infrastructure Engineer

Responsibilities:

Successfully implemented over 50+ Call Center migrations including 2 large Call Centers in Mexico using Avaya Site administration/CentreVu Supervisor/ ONE-X and other telecommunication software as required.
Provided effortless customer experience -received the “Service Excellence ” in 2nd Qtr. 2017.
Facilitated project calls-acting as SPOC for all IP VoIP requirements for the client.
Includes the day-to-day operations and support for paging, LAN/WAN, VRU, voice mail, cellular and phone/other telecom systems as necessary. This includes the implementation, maintenance, administration, configuration, problem resolution and/or technical support for telephony/voice infrastructure related hardware and software. Monitored and responded to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony ACD/PBX's, servers, gateways, IVRs.