Safety Trainer Resume Aberdeen, MD - Hire IT People

SUMMARY:

Seeking Opportunity as a computer operator.
Demonstrated success in improving customer experiences and computer risk management. Energetic and passionate professional
Experienced Problem Solver

PROFESSIONAL EXPERIENCE:

Confidential — Aberdeen, MD

Safety Trainer

Responsibilities:

Proposed creative and innovative practices supporting current safety requirements and regulations.
Stayed aware of current health and safety standards of the Occupational Safety and Health Administration (OSHA) to ensure that the company was in compliance with those standards
Implemented a comprehensive safety culture of respect and open communication
Implemented various health and safety programs in the workplace, including hazard assessment, Chemical hygiene plans, Exposure control, Respiratory protection and emergency response.
Educated employees about their roles and responsibilities in keeping the workplace safe.

Confidential — Fort Washington, MD

Help Desk Support

Responsibilities:

Diagnosed and resolved technical problems in a multi - user environment.
Troubleshoot and researched documents and resolved technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections and hardware/peripherals. Set up workstations and laptops for customers; configured systems, ensured network connectivity and
Worked on home Smart Box appliances that facilitate the use of data/video projectors installed and tested hardware and software. Managed software copyright compliance and version control.
Implemented network management to enable internet security using firewall-based protection.
Provided network security to ensure privacy in home-based network designs.
Disassembled and reassembled computer hardware.
Supported small and commercial business internet needs.
Worked on home Smart Box appliances that facilitate the use of data/video projectors

Confidential

Field Service Representative III

Responsibilities:

Oversaw and monitored over 4,000 videos, telephony and high-speed data inquiries per year.
Served as senior technical advisor for technical support and advanced software installation services.
Trained users on software/networking guidelines.
Managed services and responded to inquiries about hardware, software peripherals and networking.
Evaluated hardware and network problems and upgraded systems software when requested and when hardware configuration permits. Place and test plastic conduit for underground electrical cable.
Installs both internet and data cable (CAT3, CAT5, CAT6) in residential and commercial buildings.
Maintained a microcomputer user support database to track all calls and contacts.
Suggested changes and improvements in procedures for company’s digital and analog telephone systems, video and Internet service installation program.
Installed network interface devices to modulate analog signals to sound.

Confidential — Manhattan, NY

Computer Operator/Assistant Shift Manager

Responsibilities:

Operated and monitored bank’s mainframe and mid-range computer and peripheral equipment, such as printers, tape and disk drives, in an environment requiring continuous shift coverage.
Selected and loaded input and output, observed operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output.
Monitored computer and network systems using operating systems utilities, and messages from system software or applications program.
Maintained records including problem documentation and actions taken, computer utilization logs, file identification, and similar data.
Prepared modules for student employees - speeding efficiency.
Edited, spliced duplicated and distributed microfilm and microfiche to end users.

Confidential — Queens, NY

Customer Service Agent

Responsibilities:

Managed the Customer Relations Help Desk.
Structured projects and assignments for the team. Planned and assigned work to meet tight deadlines.
Furnished guidance and assistance to over 70,000 passengers.
Organized and conducted a full range of customer service and administrative activities.