Service Desk Manager Resume Atlanta, GA - Hire IT People

SUMMARY:

Senior Windows System Administrator with 15+ years experience. A dependable, proactive, client - oriented & driven leader with proficiency in Windows, Server, Network, and LAN\WAN Administration. Extensive experience with multiple technologies requiring a complex understanding of critical business systems and platforms. Highly successful in building relationships with upper-level management and staff, seizing control of critical system issues, and delivering on customer and client commitments. Possess unparalleled, extensive logistics, transportation, and Insurance industry/sector experience.
Excellent Communication and Interpersonal Skills Ability to Manage Multiple projects
Analytical Thinking Excellent Client Service Continuous Fostering Team Work Emotional Intelligence
Staff and Management Diagnostic Information Gathering Technical Expertise Self-Management Competencies
Processes Definition & Improvement Personal Credibility and Ethics Detailed tracking and Management of Computer Assets
Desktop, Server, Network, and application support Windows and MAC hardware support
Active Directory Azure AD Audit Plus Cisco VPN Windows Server Hyper V and VMWare Support ITIL and ITSM
Office 365 Administration and Migration SCCM MS Systems Center 2012 SAP CRM, Finance and Salesforce Support
VOIP Support Data Backup and Recovery Asset Management, procurement, and Inventory
HP Service Desk Remedy Salseforce EDI Support SharePoint\Teams Administration XenCenter 6.5

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Service Desk Manager

Responsibilities:

Manage, and support all User Ids, groups, and OU’s using Active Directory, AD Manager, and Azure Active Directory to support secured identity federation and Web single sign-on (SSO) capabilities as well as assist users with sign on authentication issues.
Manage and monitor mobile devices, laptop computers, virtual machines, and servers using Azure Endpoint Manager
Tier I & II Windows administration using Office 365, On-Prem and Azure Active Directory and Endpoint Manager in a hybrid environment.
SharePoint and Teams administrator providing support to all SharePoint sites which includes site creation, troubleshooting and user .
Remote support to staff using Manage Engine Desktop Services and TeamViewer.
Respond to tickets and calls while maintaining SLA using ServiceDesk\ManageEngine Desktop 10.

Confidential, Alpharetta, GA

Migration Specialist

Responsibilities:

Install new/rebuild existing workstations and servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Create, and support all User Ids, Roles, groups, and OU’s using Active Directory Services, AD Audit Plus, and AD Admin Center.
Provide SPOC support for all hardware repair, purchasing, and maintenance as well as imaging and deployment using Norton Ghost
Support and maintenance of Hyper-V environment using XenCenter v6.5 and Virtual Machine Manager including P-to-V conversion of critical front-end systems.

Confidential, Alpharetta, Georgia

Technical Server Consultant

Responsibilities:

Monitor, support and troubleshoot network and all LAN\WAN Activity using Lansweeper, Wireshark and Angry IPScanner.
Support of network infrastructure including all routers, switches, FortiGate devices, wireless access points and all related hardware.
Maintain record of assets assigned to locations using LanSweeper and Active Directory.

Confidential

IT Support Supervisor

Responsibilities:

Participate in annual budgeting process for computer related General and Administrative budget items
Successfully maintained all server/PC, peripherals and software inventory in Remedy ARS database and HP Service Desk.
Manage and support users and workstations network access using Active Directory Services

IT Support Supervisor

Confidential

Responsibilities:

Server maintenance, patches and upgrades and tape backup for entire Atlanta office using BrightStore Arc Serve Backup
Lotus Notes Administrator for US, Mexico, Canada, and Brazil offices using Domino Admin 6.5
Maintenance and support to local network firewall using SmartFilter v4.0
Upgraded file and mail servers from Windows Server 2003 to Windows Server 2008

Help Desk Specialist

Confidential - Newark, N J

Responsibilities:

Tier 1 Support for non-profit medical institution for opioid dependent adults in Essex, Union and surrounding counties.
Maintained conformity plan for hardware which stayed within budget guidelines.

Tech Services Supervisor

Confidential - Union, NJ

Responsibilities: