SUMMARY:

• Seeking an Engineering position that can utilize my proven skills in systems design, engineering, and administration
• Collaborated with architects in designing multi - vCenter infrastructure in disparate datacenters
• Created standards for vSphere 4.x, vSphere 5.x infrastructures
• Created processes and documentation for vCenters, ESXi hosts, and virtual machine deployments
• Created and modified PowerCli scripts for tasks including large scale deployments and obtaining information for capacity and other engineering metrics
• Performed installations and configuration of a multitude of OS versions including: Windows, Linux, and VMware
• Performed configuration of Exchange 2003 and 2007 systems.
• Performed installations and configuration of SQL clustered and SQL standalone
• Performed installations and configuration of IIS web servers
• Performed installations and configuration of anti-virus software including Symantec and Norton
• Administration of Active Directory GPOs, OUs, Groups, Users and Computers
• Support for DFS, FTP, and Print infrastructures
• Support for clustered and standalone SQL servers, including database backup, restore, and user management.
• Mailbox, and Distribution Group management for Exchange and Blackberry Devices
• Advanced troubleshooting skills, focused on enterprise-level and multi-site equipment with end to end experience including: Applications, Operations Systems, Desktops, Servers
• Utilized Powershell scripting to automate remote/timed/repetitive tasks and gather information for troubleshooting large environments including: Windows, Linux, VMware.

TECHNICAL SKILLS:

OS & Enterprise AppsVMware: VMware vSphere 4.x & 5.x, SRM 5.x

Microsoft: Windows 95/98/NT/2000/XP/VISTA/7 Desktops, Windows NT/ 2000/2003/2008 (R2)/2012/ 2012(R2) Servers, Exchange Server 2003/2007, SharePoint 2010, System Center Configuration Manager, System Center Operations Manager

Other: Linux Ubuntu/Red Hat/ Norton Ghost, Norton Antivirus, Symantec Antivirus, Solarwinds, Citrix Xenapp, Ultipro, Track-It 9, BMC Remedy, Blackberry Enterprise Services 5.0

Technologies: Active Directory, Terminal Services, DNS, WINS, DHCP, Remote Desktop, VNC, Thin Client, IIS, Print Services, RADIUS

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, TN

Infrastructure Engineer

Responsibilities:

• VMware and Windows Engineer for large scale infrastructure builds and deployments.
• Coordinated with a multitude of teams including: Business Units, Project Management, Architecture, Systems Engineering, Systems Administration, and Systems Support to accomplish project goals and timelines.
• Upgraded vSphere infrastructure from 4.x to 5.x as part of a team.
• Participated in creating roadmaps, standards, processes, and documentation for Infrastructure Engineering.
• Management and configuration of virtual clusters.
• Management of testing and other validation of deployment solutions.

Confidential

Systems Engineer

Responsibilities:

• Main daily responsibilities included, but were not limited to, VMware and Citrix environment management.
• Coordinated systems architecture tasks to include: design, integration and formal testing.
• Maintained test environment to facilitate development of implementation plans and gauging implementation impact.
• Transitioned plans into production including creating and maintaining comprehensive documentation.
• Managed and documented system state configurations
• Provided server hardware monitoring, diagnosis, troubleshooting and repair.
• Responsible for handling numerous third party ancillary application maintenance and support.

Confidential

Systems Administrator

Responsibilities:

• Assisted in the planning, design, documentation, and implementation of various systems to include servers, network equipment, and software applications.
• Performed systems security administration functions
• Monitored and managed system resources
• Developed, maintained, and monitored procedures for all server backups.
• Monitored, planned, and coordinated the distribution of client/server software and service packs.
• Made recommendations for new equipment and services to purchase, working with various vendors for procurement.
• Performed on-site and remote technical support. perform or assist in troubleshooting and diagnosing production problems
• Assist in the organization and inventory of all hardware and software resources.
• Provide emergency on-call support on a rotating schedule.
• Perform other projects as assigned.

Confidential

Senior Support Analyst

Responsibilities:

• Tier II Support Team Leader
• Troubleshot all end-user technology related issues.
• Advanced troubleshooting requiring extensive examination of the user's operating environment.
• Met with outside representatives and developers presenting current, or new, applications for the firm.
• Produced weekly documentation/reports of on-going issues and resolutions.
• Created and modified firm user accounts.
• Setup audio/visual equipment.
• Setup network user accounts.
• Provided backup phones support fort the firm helpdesk.
• Participated in after-hours on-call support.
• Worked to assist in providing disaster recovery.
• Provided Tier II support on firm applications including but not limited to: Microsoft Office, Summation Blaze, Delta View, File Site.

Confidential, Nashville, TN

Help Desk Technician

Responsibilities:

• Answered telephone calls to assist computer users encountering problems.
• Managed provider account creations and account resets.
• Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Set up equipment for meetings.
• Answered users' inquiries regarding computer software and hardware operation to resolve problems.
• Granted users permission within SharePoint.
• Setup software and hardware to meet the needs of new employees.
• Maintained record of daily data communication transactions, problems and remedial action taken and installation activities.
• Performed efficient and effective analysis and implementation of desktop projects.
• Maintained service level agreements.
• Back-up CSC technician.
• Established measures to support disaster recovery plans.
• Maintained current knowledge of technology innovations in networking and computing.