Objective

• Results driven IT professional with notable success and technical skills looking forward to gain further experience and knowledge in IT Support and Administration.
• Expert troubleshooting skills, combined with effective communication, attention to detail and ability to consistently contribute to increased productivity.
• Comfortable in fast paced environment and excellent at multi - tasking.

PROFESSIONAL EXPERIENCE

Confidential

Advanced Helpdesk support representative

Responsibilities:

• Provide level 3 helpdesk remote support for PCs, Macs, networking equipment and printers.
• Install desktop software for variety of diverse small to medium-sized organizations.
• Perform wide variety of IT Support ranging from simple desktop and peripheral support to complex server and networking issues.
• Work directly with all types of clients, internal staff, and 3rd party vendors, from technical to the very non-technical users.
• Work on assigned projects relating to desktop hardware networking equipment’s and mobile phone issues.
• Document all action performed via HEAT ticketing system.

Confidential

Application/Software Testing/Packaging Analyst

Responsibilities:

• Test application on windows 7/8 platforms for compatibility issue.
• Use VMware vSphere to connect to multiple VM's both win7/8 to execute test procedure, document test procedure via word template evaluation doc.
• Revert VM's as needed after each install assign VM's for users to remote in and validate UAT (User Acceptance Test).
• Push software via LANDesk to end-users, package software as an executable .rar file for the IS-desktop application team.
• Log all information via gAHD (Global Advanced Helpdesk) ticketing system.
• Image physical pc's as needed.
• Communicate and exchange business critical information via lotus notes email client.
• Assisted in lotus notes to Microsoft Office 365 migration.
• Support users with settingup outlook 2013 On their machine.
• Manage Active Directory Users/OU environments

Confidential

PC/LAN Administrator

Responsibilities:

• Provide quality Tier I & II support to end-users including complex support of Hardware (laptop, desktop, mobile devices), software applications including connectivity to network overflow.
• Expert troubleshooting skills with Microsoft Exchange 2010/2013 along with all other office products.
• Experience with using SharePoint 2010 and maintaining and uploading files to SharePoint.
• Active Directory 2012 - adding/removing and managing users/computers.
• Support with Tier III issues, as well as supporting Desktop Engineers.
• Project based work. Escalate more complex/ unique cases to Internal and/or external support team(s), as needed.
• Script commands using Windows powershell for server 2012.
• Travel on-site (Office, cubicle, etc.) To remedy issues not solved by phone/email.
• Equipment setup for new hires/terms/transfers.
• Install and repair operating system and applications on desktop, laptops, MAC, and mobile Computing devices.
• Recognize common patterns in cases to uncover Related and new problems
• Assist with refresh of hardware and software when employees have office moves.
• Provision mobile computing devices Android, IOS, Blackberry Enterprise install mobile OS on all platforms able to repair the hardware of a mobile device.
• Troubleshoot printer issues varying from different models of printers around the building, change out fuser kit or maintenance kits on a printer also replace motherboards and various components of a printer.
• Research and document solutions to newly identified problems.
• Update written procedures accordingly.
• Ensure all work products Meets/exceeds PNY standards.
• Assist with adherence to technology policies and comply with all security controls.
• Troubleshoot win7/win8 OS and tablets, IPad, Lenovo ThinkPad etc.
• In-depth knowledge of office 365, Familiar with SCCM management system.
• Able to repair computer components and or software related issue.
• Troubleshoot network issues Lan, Wan, TCPIP assist in setting up servers and racks, setup and maintain switches and Wireless hotspots.
• Excellent in troubleshooting outlook and or lotus notes email client.
• Hands on knowledge of intermec scanner functionally.

Confidential

HP UBS Tech

Responsibilities:

• Image new machines via Stage net Imaging tool.
• Bloomberg troubleshooting for traders and stock market employees.
• Troubleshoot machines if issues occur while imaging re-prime if necessary.
• Providing support for deployments of workstations and applications.
• Upgrade Clients machine from Dell to HP (Windows XP Platform).
• Interfacing with Client's Application Development (mainly developers) to Ensure they have Preparatory Application on their new machine.
• Provide on-site troubleshooting, problem diagnosis and general support for the corporate clients.
• Assign static IP for users who requires it (Mainly users with access to Mainframe requires static IP).
• Troubleshoot network connectivity LAN/TCPIP issues configure port speed if required.
• Diagnose domain connectivity issues.
• Configure DHCP on machines with IP problems.
• Assess report and communicate between all parties for problem resolution.
• Troubleshoot problems with outlook 2003.
• Erase data from legacy machine (old pc) via Blanco erasing tool.
• Escalate issues to GRCC (Global Rollout Command Center) should there be any problems with clients new machine (mainly Application\Software) so they can Push Preparatory Application\Software from the server to their computer.
• Work with a team of technicians and follow proper procedures and protocols.

Confidential

Windows 7 Deployment/ Desktop Support Technician

Responsibilities:

• Upgrade Users machine from windows Xp Platform to Windows 7 Platform.
• Backup data using USMT Backup tool.
• Install Preparatory Application\Software for end users.
• Install Software related Patches and Plugins for users.
• Test Applications to determine compatibility Issue.
• Answer questions for users about windows 7 features and specs in a Technical booth.
• Assign admin rights for users who require it.
• Setup Conference rooms Machines for meetings and Presentations.
• Troubleshoot\Install printers and Printer drivers map printers for users.
• Setup Lab machines and workstations throughout the facility.
• Troubleshoot all types Helpdesk related issues for users.
• Vast Knowledge of office 2003\2010.
• Familiar with Active Directory.
• Provide Blackberry support to end users occasionally.

Confidential

Application Scripting Analyst

Responsibilities:

• Install\Uninstall Applications on Windows 7 64-bit Machines.
• Script the installation\Uninstallation Process with extreme detail.
• Test the Application to verify proper Installation and compatibility with Windows 7.
• Reach out to the AO (Application Owner) via Lotus notes should there be any problems.
• Image Machine after each Application scripting is completed via Symantec Ghost imaging tool.
• Work with a team of engineers and maintain proper procedures and protocols.
• Troubleshoot Applications if issues arise also script the troubleshooting process.
• Understanding the concepts of Workload Scheduling for certain mandatory application.
• Execute the testing from a virtual machine if multiple Applications are assigned to the criteria.

Confidential

Level ll Help Desk Support Technician

Responsibilities:

• Image new computers based on clients requirements via Oscar imaging tool.
• Backup Data from PC's using Pronto migration tool.
• Assist clients in daily basis with troubleshooting hardware and software issues on Windows operating systems.
• Outlook connectivity troubleshooting with Exchange 2003\2007.
• Manage and configure more than 250 computers.
• Manage calls and services performed on HP OVSD Ticketing System.
• Installed software, hardware, peripheral components, tests systems after installation.
• Provide phone support to end users.
• Install and configure network and local printers, faxes and scanners.
• Troubleshoot network connectivity, network printing and user access issues.
• Built and maintain computer systems and performed memory upgrades.

Confidential

PC Deployment Technician

Responsibilities:

• Prepare new Dell computers for Rollout. Install Symantec Endpoint, LANDesk, Microsoft Suite and other proprietary software.
• Make sure the computer is properly connected to the Domain.
• Locate user and backup the documents and Outlook PST files to a USB Device.
• Setup and restore new machine, configure Outlook & Printer.

Confidential

Network Support Technician

Responsibilities:

• Network support provided for Confidential Confidential Locations.
• Network support provided for Confidential Confidential Locations.
• Run network cables (cat 5) from patch panel to kiosk.
• Run Coaxial cable from server room to Satellite which is located on the roof.
• Configure and setup systems & printers for Barnes & Nobles.
• Provide support for Verizon technicians at Morgan Stanley.

Confidential

Rollout/Deployment Technician

Responsibilities:

• Worked with a team of technicians on a deployment assignment upgrading registers, pos systems, workstations & peripherals.
• Completed each unit by ensuring network and peripherals were properly up and running.

Confidential

Sales Representative

Responsibilities:

• Enroll home owners to cost efficient gas supplier.
• Work under pressure to meet deadlines.
• Travel to different cities for marketing purposes.

Confidential

Census Taker

Responsibilities:

• Take Census.

Confidential

Security officer

Responsibilities:

• Front desk receptionist.
• Transferring phone calls.
• Monitoring parking lot.
• Secure the building premises.