Help Desk support Resume

Targeting Helpdesk Positions

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Technology Summary

Certifications: HP certified, Microsoft certified Systems: Windows 9X/NT/2000/XP/2K3, Novell NetWare Databases: Oracle, ADB2, Relational Databases Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

2006 - 2011 Confidential, Richmond, VA
1984 – 2006 Confidential, Richmond, VA

Employment Responsibility

Installed, diagnosed, repaired and upgraded pc hardware and equipment.
Provided hands-on break-fix repair service for PC’s, printers and other related equipment
Worked independently and without supervision with in-depth knowledge of Microsoft Office products; including Outlook, Word, Excel, Power Point and Publisher.
Performed on-site analysis, diagnosis and resolution of complex desktop problems for end-users.
Installed, configured, maintained, monitored and did troubleshooting to end-user workstations and related hardware and software.
Received and responded to incoming calls and e-mails regarding desktop problems.
Ensured that desktop connections i.e. RJ45 Ethernet jacks, RJ11 telephone modem jacks connectors between pc and servers are working properly.

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