Sr Analyst, Sales Technology Solutions Resume Dublin, Ohio - Hire IT People

SUMMARY:

Business Statistics I and II
Structured Systems Analysis and Design
Data Communication and Networking, Computer Architecture
Database Systems - Posgres, SQL server, MongosDB
Designed an ER diagram complete with primary keys, foreign keys and relationships
Met with our client to refine the design of the database
Created and populate database based on ER diagram (tables, keys, joins, etc.)
Populated and tested database with queries
Use Tableau to query visualizations
Recorded all information about the project (data, terms, process, logs, etc.)
Created Virtual Machine through Oracle VM VirtualBox
Familiarized myself with Linux command lines
Lead team with team to come up with ideas for programs
Created several bash programs as part of class project

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX

Web Services: XML, HTML4/5, CSS

RDBMS: MS SQL 2008, MS Access 2007, OpenOffice, LibreOffice DB

BI Tools: Cognos Query Studio/Report Studio, Tableau, Informatica/ETL

Languages: HTML, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, Ohio

Sr Analyst, Sales Technology Solutions

Responsibilities:

Application development; emphasis on technical side for business need. Improve functionality of applications. Pull data from different databases, such as SQL server 2008, Informatica, Advanced Query Tool v9 (AQT), and Siebel. Dynamically create callouts/popups using HTML to satisfy business needs and increase user interface usability. with internal company Application, as well as with other programs, such as Cognos Query Reports.

Confidential, Mayfield Village, Ohio

Service Desk IT Specialist

Responsibilities:

Assist internal progressive employees with internet connectivity or hardware problems. Assist customer with Application Debugging. Assist VPN issues; connectivity; unable to log into VPN through HTTPS/HTTP. Utilize Remedy ticketing system. Attention to detail when escalating tickets to different groups.

Confidential, Bloomingdale, Ohio

IT Internship

Responsibilities:

Identify hardware and software problems; Setup Computers and peripherals;
Solve connection problems and broken computers; work with ISP to develop webpages using Company website with HTML5/CSSl

Confidential, Steubenville, Ohio

OIT Help Desk

Responsibilities:

Assist students and faculty with internet and computer problems; Setup Student and Faculty network and Email accounts;Troubleshoot user-end reported problems; Maintain and update university computers and networks. Microsoft outlook email system - listen and analyze problem, create ticket, followed up to see if resolution.