PROFESSIONAL SUMMARY:

• A hands - on information systems professional with broad technical expertise providing management for support in multiple IS/IT disciplines; with 30 plus years of relevant experience

TECHNICAL SKILLS:

Hardware: Lenovo, IBM, Panasonic Toughbooks, Dell, Compaq, HP, switches, WiFi

Software: Desktop/Laptop - Windows, XP, 7, 8 (x64 and x86)Server - Windows 2000, 2003, 2008.Application Programming - MDT 2013, AutoIT, Ghost, imagex, VBScript

PROFESSIONAL EXPERIENCE:

Confidential, NY & NJ

Consultant

Responsibilities:

• Led a team of 4 that supported an ongoing major project to acquire new systems and refresh existing systems every three years for 6000+ users, successfully deploying to over 25,000 units in 6 years.
• Designed the operating system that allowed the team to upgrade 8,000+ computers from Windows XP to Windows 7 using Microsoft Deployment Toolkit.
• Built, administered and maintained Windows Servers
• Automated the installation applications and application upgrades via SCCM
• Advised executives on cost cutting plan to standardize desktops, laptops and software to streamline support by approximately 20%.
• Worked with Enterprise Architect to create standardized operating system, including settings and application in order to create a seamless deployment.
• Implemented and suggested company standards.
• Worked on a project to design and deploy over 200 monitors with embedded CPUs for the purpose of displaying flight and baggage claim in Newark, LaGuardia and Kennedy Airports.
• Created a build bench where computers were built and deployed.
• Created a computer lab where computers were tested and QA for compatibility before deploying updates
• Updated and maintained switches
• Worked in conjunction with back office teams to determine the best situation for deploying software, deploying updates, Group Policies and monitoring software inventory.
• Created backup solutions / Disaster Recovery for servers and key workstations
• Provided Level 3 support and testing whenever needed.

Confidential

Consultant

Responsibilities:

• Performed project and break-fix support of an internal customer base of 2000+ employees in thirteen buildings in Midtown Manhattan.
• Assisted with the migration of one thousand customers from Windows domain technology to Windows Active Directory.
• Acted as a Desktop Project Manager created and implemented a plan to migrate and consolidate 21 Print Servers of various types (HP Print Server Appliances, NT 4.0, Windows 2000/2003 Server) to Canon Print Server Appliances.
• Renamed all Canon Print Server Appliances and print share names to conform to the new standard naming convention.
• Created a web based interface that permitted the help desk analyst or customer to add the appropriate printers with the applicable print drivers reducing the need to dispatch desktop support analysts to add printers.
• Created a web based technical support site used by the desktop and help desk support analysts; the site provided a central repository for standard operating procedures, drivers, and software installations.
• Acted as a network technician provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.
• Created and implemented a plan to reorganize the data closets, eliminate rogue mini-switches and replace/upgrade antiquated switch technology.

Confidential

Consultant

Responsibilities:

• Handled the break-fix support of an internal customer base of 5000+ employees.
• Created standard builds for both laptops and desktops and created a repository of those images using Symantec Ghost.
• Created a web based technical support site used by the desktop and help desk support analysts; the site provided a central repository for standard operating procedures, drivers, and software installations.
• Created an "End-of-Life" policy for all legacy systems and operating systems.
• Dispatched support tickets and managed 24 technicians for in-house and in remote site (bus depots and subway stations) support throughout all 5 boroughs of New York City.
• Scheduled Moves Adds and Changes with department heads.
• Made special provisions and dispatched appropriate technicians for “high profile” users
• Acted as a Network Technician provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.

Confidential

Consultant

Responsibilities:

• Built, administered and maintained Windows 2003 Servers for various clients.
• Automated the installation applications and application upgrades using scripts using KiXtart, Wise Package Studio.
• Upgraded and maintained Cisco Routers 2500, 4500, 8500 and 5500 GD and Major Releases.
• Rolled out over 2500 workstations for a client.
• Project entailed creating a base image incorporating many company standards and deploying that image on all the workstations using Symantec Ghost Multicast.
• Collected and inventoried all outdated workstations in order to give back to the leasing company.
• Planned, built and tested a disaster recovery center for multiple departments.
• In charge of virus protection strategies. Virus scanning using Sophos Anti Virus, Norton Antivirus or MacAfee.
• Responsible for Upgrading and maintaining IOS for Cisco Routers General Deployment and Major Releases.

Confidential

Consultant / Project Leader

Responsibilities:

• Planned and implemented the migration from Windows NT4 to Windows 2000 for the merging of Fuji Securities, Fuji Bank and IBJ Securities.
• Handled the installation of racks for servers, switches and routers.
• Created backup solutions.
• Network Technician - Provided level-1 network support of everything on the inside of the router which included, but is not limited to, switches, cabling, and inter-building circuits.

Confidential, New York

Consultant / Project Manager

Responsibilities:

• Led a team of consultants in the conversion and the migration of 20 Novell 3.xx/4.xx Servers to NT 4.0 Servers for more than 4500 users in the Tri-State area.
• Project included building Windows NT servers.
• Implemented and suggested company standards.
• Took inventory of all departmental Network usage then migrate all data based on the departmental needs.
• Planned with Department heads for optimum time for migration.
• Worked closely with in-house developers to build, test and implement installation scripts using Wise Install Master and Winstall for all in-house applications