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Site Reliability Engineer Resume

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San Francisco, CA

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SUMMARY:

  • Technical Professional with 17 years experience, a broad exposure to technologies, Java Programming, and strong SQL skills.
  • Successfully managed three different teams. Tenacious in problem ownership and follow through.
  • I enjoy learning and helping others learn and be successful.

TECHNICAL SKILLS:

MS Software/Others: MS SQL, .NET, IIS, and PowerShell. Additional infrastructure technologies include DNS, VMware vSphere, Citrix Netscaler Load Balancer, PGP public and private keys.

Programming/Os: Python, MongoDB, Ubuntu and Red Hat Linux, Chef, AWS, as well as many others.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Site Reliability Engineer

Responsibilities:

  • Lead role supporting preproduction environment, managing escalations, and acting as liaison with QA, Development, and Offshore Support teams.
  • Created and iterated the support model, SLA, processes, documentation and metrics for Production and Pre - Production support teams.
  • Wrote PowerShell scripts to assist team effort to automate provisioning and deployments.
  • Effectively managed a team of three engineers supporting business applications in Production.
  • Led team effort to reduce average number of tickets opened each business day from more than 400 in 2007 to less than 60 in % reduction), and average number of tickets closed at the end of each business day from 330 in in % reduction). This was accomplished while head count was reduced by more than 50%.
  • Reviewed and signed off all technical design documents.
  • Identified issues in Production caused by code, environment or data issue.

Confidential, Oakland, CA

Application Support Analyst

Responsibilities:

  • Developed into leadership role for an implementation project of PowerCAMPUS and PowerFAIDS college administration applications.
  • Led meetings and made presentations to project business owners to keep everyone informed and arrive at a consensus.

Confidential, Santa Clara, CA

Sr. Desktop Support (contract)

Responsibilities:

  • Improved effectiveness of the IT department by developing and updating over 25 documents for defining internal procedures and user .

Confidential, Santa Clara, CA

Sr. Help Desk Analyst

Responsibilities:

  • Acted as primary liaison with IT staff and internal customers in UK, France, Germany, Japan, Hong Kong, and Australia.
  • Helped transition the help desk environment from a dual help desk model (US and UK) to a single 24-hour help desk in the US.

Confidential, San Jose, CA

IT Support Analyst

Responsibilities:

  • Supported 3,000 employees at a "follow the sun" help desk.

Confidential, Santa Clara, CA

PC Technician

Responsibilities:

  • Provided desktop support for organizations from startups to US government in various contract assignments.

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