Help Desk Support Specialist Resume Miamisburg, Ohio - Hire IT People

PROFESSIONAL EXPERIENCE

Help Desk Support Specialist

Confidential, Miamisburg, Ohio

Responsibilities:

End User Support Specialist

Confidential, Miamisburg, Ohio

Responsibilities:

Work assigned client tickets in a detailed and efficient manner
Perform account terminations, application support/vendor liaison, active directory, and file permission changes
Work on computer performance issues and email configuration/changes
Minor firewall changes and network connectivity troubleshooting
Triage incoming service tickets
Assist in creating documentation for procedures as needed
Be proactive in seeking additional duties and responsibility
Participate in the on - call rotation

Desktop Support Analyst

Confidential, Cincinnati, Ohio

Responsibilities:

Provide level 1 and 2 desk side support (printers, hardware, software, mobile devices, repairs, ticket management, break/fix instructions, troubleshooting)
Champion recommendations to management for change/improvements and execute approved proposals
Maintain reports to management (tickets, inventory, weekly updates)
Assist in the testing of IT system upgrades and releases
Provide service to all levels of employees at all locations
Keep informed of industry related best practices
Maintain appropriate electronic and paper documentation
Maintain an exceptional level of customer service and responsiveness

Help Desk Agent

Confidential, Mason, Ohio

Responsibilities:

Assist end users with technical support of desktop/laptop computers, mobile devices (android/IOS), applications and related technology
Answer phone calls and respond to emails and personnel requests for technical support
Log detailed tickets accurately into ticketing system
Resolve user calls or tickets and engage other support groups when appropriate
Actively work ticket queues to ensure tickets do not age or breach SLAs
Provide first level application support