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Technical Support (tier 1) Resume

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Roswell, GA

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Objective

  • Experience in Information Technologies for over 15 years.
  • I use my knowledge of computer hardware & building computers to provide the best experience for my employer.
  • I have my A+ certification that has helped me gain experience in multiple fields of such as, network & desktop support, installation, hardware, & troubleshooting.

Areas of expertise

  • CompTIA, A+ certified technician
  • MS Office 365, Outlook, & Exchange
  • Linux, Apple iOS, Windows 10 & 11
  • Data migration & field deployment
  • Command Line, Break Fix, & Active Directory
  • Self - motivated, adaptable & flexible
  • Effective time & goal-setting management
  • Strong work ethics, integrity-based approach
  • Installing & customizing of computer hardware
  • Strong interpersonal & business communications

PROFESSIONAL EXPERIENCE

Confidential, Roswell, GA

Technical Support (Tier 1)

Responsibilities:

  • Remote desktop support using ConnectWise, Splashtop, & TeamViewer
  • Work a ticketed system assisting over 100 clients through phone support
  • Troubleshoot finding the solution to a client’s problem quickly & effectively
  • Fix printers, set domain connection, manage documentation & passwords with IT glue

Confidential Jonesboro, GA

I.T. Team Lead

Responsibilities:

  • Managed Active Directory to create & manage users & their roles
  • Installed programs such as, VoIP, MS Office, Deep Freeze, & LabTech
  • Network configuration management to boost efficiency for the company
  • Server maintenance to update, & create backup & recovery to avoid data loss

Confidential, Atlanta, GA

Help Desk

Responsibilities:

  • Disassembled, reassembled, & repaired PC hardware
  • Mass laptop imaging for over 200 students per school
  • Purchased inventory & organized shipping details for each school
  • Built server cabinets to organize IT systems in a warehouse setting

Confidential

Motor Transport Operator

Responsibilities:

  • Cross-trained to use petroleum, oil, & lubricants
  • Transported both personnel & cargo to destination safely
  • Awarded a driver’s badge, drove over hazardous road conditions
  • Accountable for ammunition for 1500 people at a value of over 70 million dollars

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