Service Desk Analyst Resume
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Buffalo, NY
SUMMARY:
- An experienced and motivated Network Systems Specialist offering 11 years of technical experience that believes that strong communication and teambuilding skills are essential to success.
- Results - focused individual with proven ability to manage user and group accounts, implementing security procedures, and knowledgeable of multiple operating systems, software and ticketing systems.
PROFESSIONAL EXPERIENCE:
Confidential
Service Desk Analyst
Responsibilities:
- DeskSide Technician
- Service Desk Analyst
- Hardware / Software installation and maintenance
- Manages user and group accounts
Confidential
Network Support Specialist
Responsibilities:
- Hardware / Software Installations, data backup.
- Office 365 account creations and overall support of all Office products.
- Windows server updates
Confidential, Buffalo, NY
Complex Coaxial Support Team
Responsibilities:
- Technical support for email, phone and connection issues.
- Documentation of network congestion.
- Team member on several focus groups pertaining to policies and procedures.
- Modem Router support with static assignment of CIDR IP Addresses and port configuration.
Confidential, Buffalo, NY
Technical Support Engineer
Responsibilities:
- Familiarity with all versions of Windows and Mac.
- Documentation of network congestion.
- Business Class support
- Support for Internet connectivity, Email, digital phone, video products, and wireless devices
Confidential
Consultation Agent
Responsibilities:
- Used large range of tools to diagnose and repair customers computers
- Implemented new procedures in improving resources for customer repairs.
- Educated and trained other employees how to successfully use Geek Squad tools.
- Hardware / Software installation and maintenance
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