Help Desk Support Specialist Resume
PROFESSIONAL EXPERIENCE:
Confidential
Help Desk Support Specialist
Responsibilities:
- Duties involve resolving SIDMOD conflicts, creating problem tickets received from State and County personnel for CHATS issues.
Confidential
ADABAS/Natural Analyst/Programmer
Responsibilities:
- Perform analysis, development, programming and testing for enhancements to the DOR Licensing System. Utilized Natural 4.1, ADABAS 7.42, COBOL, VSAM, IBM TSO/ISPF, FTP JCL
Confidential
Application Management Services Associate
Responsibilities:
- Lead Analyst/Programmer performing analysis, development, enhancements, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
- Food Assistance and Colorado Works Temporary Aid for Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables.
Confidential
Rules Entry Analyst/Programmer Developer
Responsibilities:
- Lead Contract Analyst/Programmer performing analysis, development, enhancement, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the Food Assistance and Colorado Works Temporary Aid For Needy Families (TANF) systems.
- Programming was performed in a Rules Entry based environment creating Decision Tables. This position was transferred to Confidential .
Confidential
Rules Entry Analyst/Programmer Developer
Responsibilities:
- Lead Analyst/Programmer performing analysis, development, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
- Food Assistance and Colorado Works Temporary Aid for Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables. This position was transferred to Confidential Inc.
Confidential
Rules Entry Analyst/Programmer Developer
Responsibilities:
- Analyst/Programmer performing analysis, development, enhancements, programming and testing for the Confidential Benefits Management System (CBMS). Worked closely with Colorado state staff to determine system modification requirements for the
- Food Assistance and Colorado Works Temporary Aid For Needy Families (TANF) systems. Programming was performed in a Rules Entry based environment creating Decision Tables.
Confidential
Adabas/Natural Analyst/Programmer Developer
Responsibilities:
- Senior Programmer/Analyst developing the online and batch requirements for the new Federal TANF regulations performed within the Colorado Works Client Oriented Information
- Network (COIN) system. Worked closely with State and County staff to rewrite the system to comply with new Federal regulations. Duties involved using Adabas/Natural, Cobol, IBM TSO/ISPF, IBM JCL. Adabas file design was performed using Predict. Environment migrations from development to testing to production were performed using N2O. Wrote batch interface programs and FTP JCL to transfer TANF data to the Federal Department of Health and Human Services for reporting purposes.
Confidential
Adabas/Natural Analyst/Programmer Developer (Contract)
Responsibilities:
- Designed and developed online screens for the Department of Interior Federal Payroll and Personnel system (FPPS) using the Natural/Adabas programming language.
Confidential
Adabas/Natural Analyst/Programmer
Responsibilities:
- Participated in the enhancement of Confidential s natural gas pipeline management and accounting system (ACES) using Natural and the Adabas Case dictionary and code generator, CONSTRUCT. Performed detailed analysis and reporting of all company activities and data from gas measurement through the nomination, allocation, billing and general ledger booking processes. Resulting data was consolidated into spreadsheet format for review by the company s external auditors.
Confidential
Adabas/Natural Analyst/Programmer (Contract)
Responsibilities:
- Major project involved acting as technical lead to design, develop, implement and enhance a integrated plant maintenance, accounting and project management system (CMCS) using Natural/Adabas for both online and batch processes on a IBM mainframe environment. The CMCS system manages data for 300,000 projects/work orders annually and is used daily by 500 maintenance, production, engineering and construction personnel at the Golden and Memphis breweries.
Confidential
Adabas/Natural Analyst/Programmer
Responsibilities:
- Participated on a development team which designed, developed and implemented online screens for the input of county information for the COIN system. Wrote batch processes using Adabas/Natural and Cobol for the overnight processing. Developed IBM JCL for overnight batch processing.
Confidential
Fortran and Pascal Programmer
Responsibilities:
- Developed reports using Fortran and Pascal programming languages on the IBM mainframe. Developed IBM OS JCL.