Associate Producer Resume

WORK EXPERIENCE:

Confidential

Associate Producer

Responsibilities:

Managed quarterly cyclical development and release of new features and content for a browser - based MMO targeted at girls between 5-11.
Worked closely with marketing to develop strategies to promote our product and to deploy promotional materials to our player base.
Managed the creation and delivery of all in-game art assets from in-house artists as well as from external vendors.
Assisted in managing the development and submission of bi-monthly updates for an iOS game with complementary content to our MMO.
Worked with outside vendors to develop 5 iOS apps, packaged and shipped all apps for submission to Confidential .
Produced the complete redesign of the Pixie Hollow website.
Managed, scheduled, and deployed all website publishing tasks.
Wrote content quests to tie in with community events.

Confidential

Player Support Lead

Responsibilities:

Provide a team of 22 people with consistent feedback regarding job performance.
Create and implement a Game Master system for in-game events.
Test pre-relase game content for QA purposes.
Develop moderation standards for in-game chat and oversee correct application of these standards.
Strategize for and execute an international billing migration project.
Track and combat hacker activity in-game.
Act as point of contact in the case of reporting concerning online activity and work closely with the security team to follow up with any sensitive or dangerous situations that may present themselves.
Maintain detailed knowledge of the product and ensure that all changes to the product are effectively communicated to my team and our guests.

Confidential

Responsibilities:

Provide customer service for Disney’s online gaming communities, specifically.
Report to managers, leads, and product teams with noteworthy information regarding issues or trends in Toontown to enhance product.
Moderate chat and virtual areas to maintain a safe environment for the guests.
Email directly with guests to address any questions, concerns, or suggestions in a creative yet professional manner.