SUMMARY:

• I am an experienced IT professional waiting for this wonderful opportunity to present itself. I have been known for my troubleshooting skills, being able to take responsibility for the resolution of problems and my ability to plan and execute for effective results. I have excellent people skills with great phone and interpersonal skills. I also have excellent written and verbal communication skills.
• Windows and Mac software and hardware troubleshooting skills
• Excellent Customer Service and Interpersonal skills
• Extensive MS Outlook troubleshooting skills
• Remote software installation experience
• Network, VPN and Citrix troubleshooting skills
• Desktop Support experience with PC’s and printers
• Active Directory Domain Administration Hands On
• Virus & Malware Removal
• Registry editing and some scripting
• Excellent written and verbal communication skills
• Unix Admin/DC Operations/Service Desk Supervisory Experience
• Unix/Linux/Project Mgmt experience

WORK EXPERIENCE:

Service Desk Technician

Confidential - Burbank, CA

Responsibilities:

• This position entails handling Fox Film Entertainment (FFE) internal Service Desk incidents and inquiries. The tasks include account and password resets in AD, software and hardware troubleshooting (Win & Mac), remote software installations (Win & Mac), VPN troubleshooting, Citrix setups, iPhone and IPad setups, desktop support duties, heavy Outlook troubleshooting, incident ticket processing (ServiceNow) incident escalations and knowledge base updates.

PC Technician

Confidential - Gardena, CA

Responsibilities:

• This is an internship position in which I was tasked to perform anti-virus removal, troubleshooting desktop and laptop systems, hardware replacement of hard drives, LCD screens, DVD/CDs, keyboards, RAM, wireless cards, CPUs, overall system components. I was also tasked to check voltage and resistance output on motherboards and perform overflows on motherboard chips.
• Linux/UNIX/Windows Systems support Windows XP, Vista, 7 / Windows Server 2008 R2 administration
• Ubuntu Desktop administration, p550/aix 6.1 system administration Dell, IBM & HP hardware
• Working independently I analyzed system and business requirements for small businesses. I recommended hardware and software that best fit their needs. I planned, installed, setup and wrote procedures to ensure the future operation of the systems.

Confidential - Sacramento, CA

AIX UNIX/Linux Systems Supervisor

Responsibilities:

• I was the primary planner and advisor on allIBM pSeries system implementations. I directed staff in the installation, setup, maintenance, and monitoring of all AIX and RHEL 3 and 4 systems. I interacted extensively with clients, Sr. Mgmt. and vendors. I designed system configurations and capacity planning for allpSeriessystems.
• I help establish change and problem management standards to better organize operations. I help established Data Center standards for setup of racks, power, cables and network configurations. I assigned daily tasks and evaluated staff. We ran BMC Patrol on a Windows 2003 server. I also was part of setting up Single Sign-On by integrating LDAP with the Active Directory.

Confidential

AIX UNIX/Linux Systems Administrator

Responsibilities:

• We administered over 200 AIX/Unix servers/lpars. I performed duties that included hardware and software upgrades, change and project management, system testing and support of enterprise applications. As part of a team I was assigned SPOC (single point of contact) duties with App teams, vendors and internal customers. I installedsetup, configured and maintained highly complex IBMpSeries/AIX/RHEL environments.

Confidential

Computer Operations /Help Desk Supervisor

Responsibilities:

• Lead a team of 10 overnight shift computer operations and Help Desk staff. We supported up to 2,500 internal users managed 100+ calls per shift for the Data Center. Responsible for everything that went on in the Data Center overnight from access to downtime coordination. I was responsible for of operations and helpdesk staff. I created standardized policies and procedures for all shifts as well as an operations manual and checklist that clearly identified the areas of responsibilities for Ops and HD personnel.

Confidential

Computer Operator

Responsibilities:

• I was tasked to handle the operation of enterprise hardware systems which consisted of IBM and Amdahl mainframes, AS400 systems, windows and UNIX systems. I performed printing, problem resolution and downtime coordination. I performed all activities associated with Data Center Operations. Highly proficient with MVS, JES2, JES3, OS400, Windows NT, AIX and Solaris operating systems as well as facilities management systems like power, UPS and fire systems. I was tasked to perform coordinator duties during downtimes and project changes. Coordinated with vendors, internal and external users and reported all activities to upper management for problem management purposes.

Computer Operator

Confidential, Sacramento CA

Responsibilities:

• I was tasked to perform operations duties on IBM mainframe systems. This included batch processing, system monitoring, disk and tape management, printing and problem determination.

Telecommunications Specialist

Confidential

Responsibilities:

• I was tasked to learn 9 different operating systems that were in use at the time. I performed mainframe operations duties. I also performed telephone directory services, radio frequency testing, message encryption and decryption, teletype message transmissions, mobile communication, secure facilities duties with material destruction. Obtained a Top Secret clearance from NSA and worked in a highly controlled facility.