Desktop Support Analyst Resume Parsippany, NJ - Hire IT People

TECHNICAL SKILLS:

Technology and Tools: Windows 7, 10, MS 2012 Server, Active Directory, WAN/LAN, Cisco Switches, Wireless Network. Exchange Server, Backup Tapes, Antivirus Server, Windows Server Update Services. Microsoft Office, Office 365, SCCM, Outlook, IE, Citrix, Adobe,McAfee, Retail POS Systems. Support Dell, Confidential, Lenovo, MAC computers, tablets, laptops, peripheral devices. Certified in servicing, repairing Confidential, Lexmark, Color & MFD printers, POS Systems. Knowledge of computer hardware installation, software installation, repairing, testing and troubleshooting. Consults with project teams on desktop standards, policies, procedures, technologies & upgrades.

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Desktop Support Analyst

Responsibilities:

Supporting executives, engineers and shop floor, break/fix of HP/Dell laptops and computers.
Supporting W10, MS Office 365, Exchange, SCCM, VPN, MMS, Network printers.
Daily trouble tickets using ServiceNow within SLA levels, remote support using Skype.
Asset management with modifying & updating of MS 2012 Active Directory.
Lead on Tech Refresh project of new hardware imaged to W10 using SCCM, updating Active Directory, Office 365.

Confidential, Basking Ridge, NJ

Desktop Support/Tech Refresh

Responsibilities:

Project member rollout of new Lenovo computers & laptops imaged to W10 with data backup.
Restored user’s data, map drives, network printers, loading Office 365.
Asset management with modifying & updating of MS 2003 Active Directory.
Resolved daily issues on Lenovo computers & laptops, applications issues and fixes, resetting logins, network & wireless connectivity, break/fix on hardware & printing issues, Cisco VPN log on issues.

Confidential, Florham Park, NJ

Level 2 Desktop Support (Contract Ended)

Responsibilities:

Supported executives, their admins and user base.
Completed Troubleshooting and supported W10, MS Office, Outlook/Exchange, SCCM, VPN,
Video Conference, iPhone, Active Directory, MFD printing, WIFI issues.
Used ConnectWise ticking system.

Confidential

Field Service IT Technician

Responsibilities:

Sole proactive support of 3 Macy's stores, W10 PC’S, Surface Tablets with Office 365, POS Registers, Print Management of Network MFD Printers, Wireless Handhelds, IOS iPod/iPad with MDM management, WIFI Wing Controllers, WAN/LAN Servers, Cisco Meraki Switches IDF Closets, PBX/Vertical RF Phones, Fulfillment Centers.
SCCM for image builds & application installs, Asset Management, Project Management, Support of Network Cisco switches, WIFI Access Points, back office and retail register floor support. Implementation of IT Polices & Procedures.
Lead on all Projects in 3 sites with upgrading the POS registers from WXP to W7 to W10 with upgraded peripherals, hardware rollout upgrades of desktops imaging to WXP, W7 to W10 using SCCM with updating of MS Server 2012 Active Directory.
New rollout of Surface Tablets including installing Office 365 to all mobile devices with continuing support.
Supported all mobile devices of iPod, iPad and Motorola access point WIFI handheld inventory devices.
Submitted modified store floor plans for projects in reconfiguration of store layouts, with new data/phone line runs.
Converted 2 project sites to a BackStage store. Over saw all trades, ordering & configuration of all equipment.
Upgraded all 3 sites from Cisco 2950 switches to the web - based Cisco Meraki switches with configuration of switches on the Cisco web dashboard with set up of different VLANS for the various hardware platforms.
Built out 3 project Fulfillment centers in my 3 sites, over saw all trades, ordering & configuration of all equipment.
Mentored new hire technicians in completing their 90 evaluations, with supplying progress reports to the Area Manager.

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Desktop Support Analyst Resume

Parsippany, NJ

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