TECHNICAL SKILLS:

SKILLS: Windows XP, Vista, Win 7 *Windows 2003/2008 Server *Microsoft Outlook 2003/2007/2013 *Citrix Video Teleconference *Microsoft Office 2003/2007/2010 *Nessus *Mc Afee Encryption Software Norton Anti - Virus Corporate Edition *Symantec Ghost *Cisco VPN

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

• Support iPhones 4s, 5s, 6, 7 and iPads Migration from Windows XP to Windows 7. Deploy McAfee Encryption software to local desktops and laptops. Add, moves and changes Configure mobile devices using MAAS 360 Installation of network and local printers: Xerox, Brother and Canon Installation of COTS Software, SAS, Petro VR, TIMS, FBMS, SAP GUI
• Excellent interpersonal skills (users request me by name) Closed over a 642 tickets in 5 months Prompt response and resolution to critical tickets Support Directors Receive a bonus for outstanding work (see attachment)

Confidential

Desktop Support Analyst and Help Desk Analyst

Responsibilities:

• Support iPhone 4s, 5s, 6 and 7 and iPads Migration from Windows XP to Windows 7. Deploy McAfee Encryption software to local desktops and laptops. Adds, moves and changes Configure mobile devices using MAAS 360 Installation of network and local printers: Xerox, Brother and Canon Installation of COTS Software, SAS, Petro VR, TIMS, FBMS, SAP GUI
• Excellent interpersonal skills (users request me by name) Prompt response to critical tickets

Confidential

PC LAN/ Technician

Responsibilities:

• Assists in analyzing and evaluating systems malfunctions and take appropriate actions as directed. Involved in the installation and roll-out of new software packages, upgrades and action as directed. Install and configure desktops, laptops, software and peripheral devices. Support mobile workforce - Blackberry, laptop and remote connectivity. Responsible for documenting solutions to problems.

Confidential

Desktop Support Analyst Tier

Responsibilities:

• Support iPhones and iPads Migration from Windows XP to Windows 7. Provide tier 2 telephone and desktop for email, remote support for users at Bureau of Indian Affairs.
• Support includes Active Directory, Network, Windows XP, Network and Local Printers, Lotus NotesMicrosoft Office 2007 and 2013
• Installation and configuration of Cisco VPN software. Image desktops and laptops using Norton Ghost Provide tier 2 support: for Blackberry desktop software and tethering. Deploy McAfee Encryption software to local desktops and laptops. Use Nessus to scan and patch vulnerabilities
• Asset the exchange and network administrations in testing the Blackberry desktop and tethering n the Bureau of Indian Affairs network. Excellent interpersonal skills with users at all organization levels including executives Timely problem resolution

Confidential

Desktop Support Analyst

Responsibilities:

• Create and deploy laptop and workstation images using Symantec Ghost Troubleshoot network connectivity issues Troubleshoot, reset password and configure remote dial-up in Lotus Notes Installed and configured Oracle software for Crystal Report Setup network and local printers Setup and configured the Video Teleconference
• Requested by name by end users for problem resolution Asset desktop support in different regions with Cisco VPN configuration and installation. Follow up with users to ensure proper ticket resolution.

Confidential

Help Desk Analyst

Responsibilities:

• Provide telephone, email and in person support for over 5000 users at 125 sites nationwide Support includes: Active Directory, Novell, Network, Operating Systems, Network and Local Printers, Lotus Notes, Microsoft Office (2003), and various government tracking programs Support and maintain user account information including rights, security and systems groups Ensure work tickets are handled quickly and professionally Identify and escalate priority tickets

Confidential

PC LAN/ Technician

Responsibilities:

• As a PC/LAN Technician I provided phone and on-site support for Workstations, faxes, and printers to component level. I utilized the Heat Database to track progress of repairs on said equipment Logged tickets in the Heat Database

Confidential

Desktop Support

Responsibilities:

• I created and maintained administrator accounts for remote download. Maintained an Inventory of computer parts Was an integral part of the team responsible for migration to Active Directory

Confidential

Technician

Responsibilities:

• Troubleshooting PC’s to the component level Setup, install and configured PC’s at client offices and other locations.

Confidential

Station Technician

Responsibilities:

• Setup and configured Windows Base Terminal (WBT) for networks Configure user profiles. Troubleshooting, maintaining and repairing PC’s Set TCP/IP configurations in Windows 98, Windows 2000, and Windows XP Supervised physical add, moves, and changes to the networks Configured users email account and trained other new employees

Confidential

Station Technician

Responsibilities:

• Maintained computers including TCP/IP configurations and repair to component level Managed inventory, ordering, and replacing damaged parts Configured HP printers (4000N, 4100N, and 4050N) for network Supported networked topologies including: Hubs, mesh, point-to-point, and star

Confidential

Installation Technician

Responsibilities:

• Installed 100 pair, 50 pair, and 25 pair cables for voice and data. Installed category six, category five, and category three cables for voice and data Constructed data rack with Amp Lucent patch panels and jacks Maintained network and voice connections from jack to hub