OBJECTIVE:

• Contracted or full - time employment in an industry focused on technology, content creation, service Delivery management.

SUMMARY:

• Deep understanding of technical and people driven systems in a number of different environments.
• Ability to excel in either autonomous or directed problem solving situations.
• Thirst for further, skill building and trying new tasks.
• Works well with conflicting methodologies and bridge building between diverse points.
• Proactive with problem solving and mitigation planning when unforeseen issues arise.

PROFESSIONAL EXPERIENCE:

Confidential

IT/Social Media Services

Responsibilities:

• Product and customer . Cannabis chemistry .
• Copy writing for blog posts.
• Budtender / Front of house customer service duties including product and cash handling.
• Responsible for configuration, maintenance and content population for Wordpress based online store. Woocommerce with Yoast SEO as a shop platform on Wordpress (Including Gutenberg editor).
• Completed Yoast SEO Academy and was primarily responsible for SEO on all site pages.
• Woocoomerce administration, including plugins.
• Product page/copy writing/SEO/Internal Linking for all new and incoming products.
• Responsible for all in house hardware configuration/installation/decommissioning across all platforms (Computers, Network Hardware, Printers, POS hardware, Tills, Tablets etc.).
• Troubleshooting break/fix of all in house systems.
• Social media promotion and post creation on Instagram. Primary copy writer for Instagram profile.
• Configuration/Administration of Lorex security system.
• Inventory management via Quickbooks Online portal. Receiving, Inventory, Invoice data entry.
• Ordering and vendor management for products and supplies.
• Photography & Editing for website products and Instagram.

Confidential

AV Contractor

Responsibilities:

• On site concierge services (setup, troubleshooting, break/fix of AV gear).
• Projector/Smart Board/TV AV integration.
• Setup of video/phone conferencing - Skype for Business, Polycom phones/cameras.
• Service/Installation of rack AV gear. (Crestron, Extron, Biamp, AVB capable switches)

Confidential

IT/Web/Technical Manager

Responsibilities:

• Responsible for creation, configuration, maintenance and content population for both Wordpress and BigCommerce websites. www.thenextlevel inc. ca and www.thenextlevels.ca .
• Responsible for POS integration into BigCommerce platform (AmberPOS) as well as inventory management and reconciliation.
• Responsible for all in house hardware configuration/installation/decommissioning across all platforms (Computers, POS hardware, Tills etc.).
• Troubleshooting break/fix of all in house systems.
• Social media promotion and post creation via Facebook, Instagram, Twitter and our Wordpress/BigCommerce sites.
• Photography/Editing/Product management for BigCommerce webstore.
• Retail display/organization management.
• Ordering/Procurement of new products, specifically high-end glass art.
• Shipping/Order management and customer relations via BigCommerce web store.
• Event planning to host and showcase world renown glass artists. Poster/Website design, ticketing, pre-sale management, vendor co-ordination etc.
• Customer service/sales/engagement/ both in the store physically and online via multiple channels (Facebook, Instagram, Twitter, Website etc.).
• Tasked with interviews/hiring/ of a new employee.

Confidential

Infrastructure Resource Management/Hardware Planning

Responsibilities:

• Participated in emergency disaster recovery implementation @ Shaw Court data center after a major municipal disaster in the building (Fire/Flood).
• Raising RFC/S (Request for Change/Service) documents with internal Confidential teams and the client.
• Created technical documentation of the electrical/breaker subsystem and power pathing in the DC for more efficient flow of troubleshooting.
• Participated in dail/weekly phone meetings for various account teams and clients to discuss obstacles and implementations.
• Created Network and Rack Layout diagrams to track environment changes.
• Racking/Installing and Decommissions of servers and network hardware in an enterprise level data center.
• Server builds and maintenance including hardware upgrades/testing/repair. Confidential & HP hardware focus including Blade Centers and Storage Arrays.
• Enterprise level Data & Power cabling management.
• Provided ‘hands and feet’ for data center clients (auditing, cabling, installing software, configuration of server hardware, hardware replacement/installs/troubleshooting).
• NAS/San Installation/Configuration (HP Storageworks primarily).
• Racking of SUN servers.
• ILO/DRAC/RSA Setup/Configuration.
• Remote desktop used to access servers on internal and client networks.
• On call pager duty in rotation with other team members.
• Tracking, assetization and management of equipment deliveries via Ordernow web interface.
• Management of client tickets/requests using the iCare ticket system.
• 3rd party co-ordination within the data center environment. (arranging site access for contractors, co ordinating with on site personnel for contractor/vendor access after hours).
• After hours support of client environments via work requests and emergency call outs.
• Mandatory Confidential and continued learning through the Confidential web portal ( Confidential standards, practices, policies, procedures and documentation.
• Gained customer and environment specific information for Calgary Confidential sites.
• Built relationships within Confidential relating to specific customer accounts (DPE's, PM's, Server Team members etc) in an effort to facilitate timely and efficient responses to issues in the customer environment).
• Confidential Lotus Notes/Symphony Email/Office suite .

Confidential

Data Center Technician

Responsibilities:

• Racking/Installing and Decommissions of servers and network hardware in an enterprise level data center
• Server builds and maintenance including hardware upgrades/testing/repair. Dell & HP hardware focus
• Windows Server/Linux OS Installation/Configuration
• Enterprise level Data & Power cabling management
• Installed Fiber and Copper Cross Connects (including testing, tracing and decommissioning)
• Provided ‘remote hands and eyes’ for data center customers (auditing, cabling, installing software, configuration of network/server hardware)
• Nightly audit of managed customer environments (including reporting/documentation for customer NOC’s)
• Daily auditing of internal systems (looking for alarms, warnings and failed devices)
• Weekly auditing of inventory for internal use (cabling, internal components, testing equipment)
• Backup/Image Creation/Image Restoration of both desktop and server systems.
• Ticket creation, tracking, auditing
• Tracking, assetization and management of shipments to and from the company internally
• Inventory management of hardware within the Data Center and office

Confidential

Tier 2 Remote Support Technician

Responsibilities:

• Supported Windows 2000/XP Desktops through use of MS Terminal Services (RDP) and Altiris DS client
• Used Clarify ticketing system for managing/resolving tickets and their queues
• Phone/Email/Remote support for Tier 1 and on site techs as well as the client
• Responsible for network backup of user profiles/data for migration
• Responsible for escalating tickets to on site techs where remote support was not possible
• Supported Outlook via MS Exchange, Citrix PNA, Cisco VPN & Malware//Virus removal as primary support tasks
• Attended (via telephone) weekly and monthly meetings with other facets of the IT department and managment

Confidential

System Roll out/Migration (3-month contract)

Responsibilities:

• Setup/Imaging of new PC’s using Symantec Ghost and a standardized Windows XP image
• Data Migration/Configuration of PC’s with custom software/settings using the network version of MS F.A.S.T for migration
• Deployment of Imaged workstation and final profile migration
• Asset tracking for Re-imaging/disposal

Confidential

After hours Desktop/Server support

Responsibilities:

• On site Configuration/Troubleshooting of Desktop and Server systems in small business environments
• Hardware/Software Installs/Upgrades/Fixes proactively and as requested by client
• Remote Maintenance of Desktop/Server system for Malware/Virus protection products

Confidential

IT Support Specialist

Responsibilities:

• Desk side workstation support of hardware and software (O/S and Application)
• Remote support of software/network issues
• Installation/Support of Conoco specific application packages via SMS console
• Data migration for new workstations and image standardization project via Symantec Ghost and a custom network backup script
• Data Entry/Asset Tracking/Co-ordination for project to move all machines to a standard image

Confidential

IT Consultant

Responsibilities:

• Remote backup support for domestic and over seas clients via MS Terminal Services and Western Digital backup software
• Managed email/web/domain hosting for clients
• Managed Dial-up/DSL ISP in all areas (Ordering, Configuration, Installation & Support)
• Remotely checking daily server logs for errors/inconsistency
• Configured Windows Small Business Server 2003 and connected LAN for network roll out
• On site Hardware/Software configuration and support of Desktops, Servers and Network hardware

Confidential

Technical Support Specialist

Responsibilities:

• Tier 1 help desk Online/Phone support for DSL/Dial-up ISP
• Used ticketing system to create tickets as calls came in
• Support of popular browsing/email software (IE, Netscape, Mozilla, Outlook, Eudora, Netscape Mail etc)
• Bench work on client computers having connection issues
• Virus/Malware removal

Confidential

Build/Service Technician

Responsibilities:

• Built/Upgraded/Tested new and warranty PC’s
• Bad hardware diagnosis/replacement of desktop PC’s
• O/S Installation/Troubleshooting
• Phone support for new hardware installations