Associate Information Services Representative (WFH) Resume

OBJECTIVE:

Looking for a Tier One Information Technology Help Desk or equivalent position
Excellent oral and written abilities, and an ability to quickly grasp complex problems and recommend potential solutions.

TECHNICAL SKILLS:

Technology and Tools: Writing Speaking Effective Communicator Collaboration Enthusiast TOOLS Windows OS Windows 10 Windows 11 Mac OSX Linux/Ubuntu Service Now ITIL IAM SailPoint Microsoft Azure AD Active Directory Aternity Ticketing Skills Based Routing (SBR) Microsoft Word Microsoft Excel Microsoft PowerPoint Google Suite CODING HTML5 CSS3 JavaScript

WORK EXPERIENCE:

Associate Information Services Representative (WFH)

Confidential

Responsibilities:

Skills Used
Active Directory
Azure AD
Service Now ITIL and other modes
Windows 10 advanced troubleshooting
Information Access Management usage
Cyber Security verification
Password Resets
MFA Resets/Troubleshooting
Account claiming and MFA Setup
Appropriate escalation to higher powers
Data and Information gathering
Time management
Troubleshooting minor and major hardware and software problems
Assisting End Users with hardware and peripheral setup
Developing strategies for End User Incident automation (MFA/Password Resets)

Quality Assurance Inspector

Confidential

Responsibilities:

Skills Used
Basic and advanced computer skills
Appropriate escalation to higher powers
Data and Information gathering
Time management
Troubleshooting minor and major hardware and software problems
Collaboration on major and minor projects
Developing strategies for my own work efficiency
Repairing and maintaining electronic equipment, cosmetic damage, and software
Task delegation
Team leadin

Computer Systems Technician

Confidential

Responsibilities:

Skills Used
Basic and advanced computer skills
Appropriate escalation to higher powers
Data and Information gathering
Time management
Teamwork and good communication with my teammates
Collaboration on major and minor projects
Developing strategies for my own work efficiency
Repairing and maintaining electronic equipment

Customer Service Associate

Confidential

Responsibilities:

Basic and Advanced Customer Service
Appropriate escalation to higher powers
Basic Arithmetic
Peaceful conflict resolution
Teamwork
Collaboration on major and minor projects
Inter - team communication

Carpenter's Assistant

Confidential

Responsibilities:

Skills Used
Reading blueprints
Detailed measurements taking
Prepping and cutting construction materials
Assembly and cleanup

Administrative Assistant

Confidential

Responsibilities:

Skills Used Daily
Effective communication
Confidential t Scheduling
Detailed spreadsheet management
General Customer Support

RECRUIT (E-1)

Confidential

Responsibilities:

Skills Used Daily
Active listening
Following instructions without hesitation
Working in a team

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