IT technical support Resume Wyomissing, PA - Hire IT People

PROFESSIONAL EXPERIENCE:

IT technical support

Confidential - Wyomissing, PA

Responsibilities:

Windows 7 upgrade project tech. Installed Microsoft and proprietary banking applications from network servers and SCCM via Run Advertised Programs. Configured email clients and set permissions and groups for files and folders and programs, heavy interaction with Active Directory. Configured clients for McAfee Endpoint Encryption, tested.
Trained and supported all users, answered all user questions and solved all user issues for 700 laptops.

Confidential

Responsibilities:

Migration/upgrade project working at LGH and satellite offices to replace computers for doctors, nurses and staff in offices, mobile devices, operating and recovery rooms. Removal of existing devices, configure new devices and verify install, modify and test new PCs and necessary peripherals. Build new PCs and thin clients to spec, test.
Train all users, resolve all issues in a timely manner.

Confidential - Boston, MA

Responsibilities:

P/T Contract assignments for CompuCom in the Harrisburg/Reading/Hershey/Mechanicsburg PA area.
Responsible for: desk side support, deployments, migrations, upgrades, configurations, customer support and in the insurance, health care, public utilities and retail industries (Dick’s Sporting Goods, Concentra).

Confidential - Lititz, PA

Responsibilities:

Infrastructure support manager: all systems (including POS) and users at this al publishing and shipping company. Given charge of networks, servers (physical/ virtual), backups PCs, laptops, remote users, software, virus protection/removal, hardware, mail, video conferencing and multimedia hardware and software, POS machines, security, printers for the office and warehouse. Responsible for maintaining, upgrading, repairing - remotely/on site, upgrading and troubleshooting Dell PCs, Dell laptops, POS terminals, networks and thermal warehouse printers and warehouse-specific software and HP and Ricoh printers in the offices. Worked with 3rd party vendors to arrange repairs and replacements as needed.
(Volunteer) Willow Valley Retirement Community
Assisted retired residents with purchases, installations, configurations, setups, hardware diagnostics, repairs and upgrades, networking, questions, Windows XP, Vista, W7, Mac, Linux, email setups, teleconferencing, synchronization, virus removal and virus prevention

Confidential - Boston

Responsibilities:

Member of the VMware application Packaging and Testing engineering team for Confidential Life Insurance in charge of: department upgrades and migrations using a combination of VMware to create and test virtual new desktop then passing the images on to their SMS group to be distributed to the proper departments and users. Tested all applications with senior management.

Confidential - Charlestown

Desktop and Infrastructure Specialist - Nursing Tablet PC Manager

Responsibilities:

Nursing PC Manager - Hardware, software and network support for 300 Fujitsu tablet PCs and IBM laptops, all nursing operations and field staff.

Confidential - Boston

Desktop support project engineer

Responsibilities:

Upgrade, configure, test, deploy and train Blackberries to 250+ lawyers and support personnel; testing, and supporting as needed.

Confidential - Marlborough, MA

Level II National store systems/management support specialist

Responsibilities:

Resolve user and store POS system issues from hardware, routers and switches and registers to retail network outages, wireless support, store servers and systems and services

Confidential - Cambridge, MA

Biomed Helpdesk/customer support specialist

Responsibilities:

Assisted in setting up helpdesk - Level I & II Application support specialist providing Network and Helpdesk support for all (Local/Remote-RSA, VPN) users - 40,000+ users and management in 8 Philips Divisions.

Confidential - Boston, MA

Desktop User Support/Hardware/OS upgrade project

Responsibilities:

Configured and implemented new migration system utilizing peer-to-peer networking.
Responsible for systems, hotel personnel and guests running streaming video, connecting to the Internet, cable TV systems and local SQL Server databases. Unit sold 11/04

Confidential - Quincy, MA

Store system Upgrade/Migration Support team

Responsibilities:

Travelled throughout Connecticut upgrading every Stop & Shop in the state. Hardware, software and networks.

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It Technical Support Resume

Wyomissing, PA

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