SUMMARY:

• I want to continue to utilize my 18 years of hands on experience working on Microsoft Office support, deployments and migrations. I have worked on Office 365/2016/2013/2010/2007 Projects. Most recently, I have experience working with The Office 365 Administration Portal, One Drive for Business, Skype for Business, Exchange Online, Proplus Application Installer for MS Office 2016 and 2013apps. I have also provided technical support for various Microsoft products within corporate environments as a Microsoft Certified System Engineer and technician, providing technical support to within major corporate and executive environments.
• I have also worked in a variety of roles including support technician, site technician, lead technician, hardware, software, helpdesk, desktop support, customer service, I have spent the last 7 years focusing on Office 365\ Windows 10 Windows 8, Windows 7 and Exchange Outlook Migrations. Provided support for several Windows 7 Migrations, rollouts, upgrades and enterprise wide migrations. I have participated in all sorts of Software and hardware upgrade projects. I spent working on Mobile systems IPhones, IPads, Androids, Desktops, and Laptops and supporting Office 365 want to continue working supporting Office 365 Environments that utilize Business Essentials, Office 365 clients with their initial Setup, DNS Setup, Email Migration, Skype for Business, and 365 Configurations. In Worked for MS providing technical and administrative support for Onboarding New Customers account migrations, upgrades, administration, and support, providing ongoing support and working on migration users to 0365

TECHNICAL SKILLS:

Technology and Tools: Office 365 IT Concierge Support for Brand New Tenant Companies and Clients Office 365 Exchange Online, Active Users, Skype, One Drive for Business Office 365 Exchange Online Support and Administration, Share Point Online, Administration and Permissions User creation and administration, Active Users, User roles Email Support, MS Outlook 2010, 2013, 2016, Lotus Notes, Gmail Windows 10, Windows 7, Windows 8 MS Outlook 2010, 2013, 2016 Windows 10, Windows 8, Windows 7 MS Office 2013,2010, 2007Upgrades Active Directory Administrative Center Active Directory Users & Groups DNS & DHCPConfiguration Back Up and Restore All User Windows & Email Profiles

PROFESSIONAL EXPERIENCE:

Confidential - North Brunswick, NJ

Office 365 IT Support

Responsibilities:

• Migration of all users to Office 365 Platform
• Windows 10, Windows 7, Windows 8
• MS Outlook 2010, 2013, 2016
• Windows 10, Windows 8, Windows 7
• MS Office 2013,2010, 2007Upgrades
• Provide for all users
• Provided technical support for users
• Install, Upgrade and Troubleshoot anycustomers Windows7,8, 10OS
• Support All Software Applications on Laptops andDesktops

Confidential, New Brunswick, NJ

Responsibilities:

• Office 365 Migration - 2,000 User Migration Department Migrate All Professors, Faculty an Physicians to Office 365
• Office 365 Trainer Explain and Demonstrate The use of 365 Product Suite including the following Software -
• Install and Upgrade All Office Applications for Users Pro plus 2013 & 2016
• MS Outlook 2010, 2013, 2016 and Exchange Online 365
• Windows 10, Windows 7, Windows 8, Mac OS Troubleshooting and Support
• Install and Add Company Portal Corporate Network Access For All IPHONE 4,5,6,6S
• Troubleshoot All User computer, Laptop, IPAD and Smartphone Problems and Issues
• Troubleshoot MS Outlook Access for University Faculty and Physicians.

Confidential

Office 365 IT Support

Responsibilities:

• 365 Administration Portal
• Train All Users on New Office 365 Tenant Portal including Exchange, Sharepoint, One Drive, Proplus
• Support 365 Users, create, edit, and administer permissions and rights for Active User Accounts
• Support Installation and upgrade of Office 2013, Office 2016, Online and Hybrid Installation of MS Office 2015
• Support Installation and Migration of New companies, Exchange Mail, PSTS, Public Folders, Online and Hybrid
• Support Installation and Administration of New Office 365 EMC {Exchange Mail Cente} and Exchange Online
• Support MS Outlook Mail Migration, Setup, Installation and Administration for New company Admins.
• Install, Upgrade and Troubleshoot anycustomers Windows7,8, 10OS
• Support All Software Applications on Laptops andDesktops
• Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
• Administer, Troubleshoot, and manager customersWindows 7& Windows XPon all Dell, HPLaptops
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• AdministerActive Directory Users and ComputersToolTo Reset Passwords, etc
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
• Troubleshoot a wide range of problems on Windows 7 Computers and Microsoft Office 2010applications.
• Install &troubleshootGoogle Chrome andInternet Explorer 8& 9Browserissues.
• Break/Fix all applications includingmedical,administrative,office, mail, and Anti virus packages

Confidential, Secaucus NJ & New York, NY

MS Outlook Migration Lotus Notes to Outlook Contractor Technical Support Contractor

Responsibilities:

• Install, Upgrade and Troubleshoot All versions of MS OUTLOOK, - 2013, 2011, 2010, 2007
• Install, Upgrade and Troubleshoot anycustomers Windows7OS& Applications on Laptops andDesktops
• Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
• Administer, Troubleshoot, and manager customersWindows 7& Windows XPon all Dell, HPLaptops
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• AdministerActive Directory Users and ComputersToolTo Reset Passwords and Assign permissions
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
• Troubleshoot a wide range of problems on Windows 7 Computers and Microsoft Office 2010applications.
• Install &troubleshootGoogle Chrome andInternet Explorer 8& 9Browserissues.
• Break/Fix all applications includingmedical,administrative,office, mail, and Anti virus packages

Confidential

Technical Support Contractor

Responsibilities:

• Install, Upgrade and Troubleshoot anycustomers Windows7OS& Applications on Laptops andDesktops
• Design, Configure, and implement Underground Cable Installations for private contractorRG 11 & RG 6 & RG 7
• Check each Coaxial cable RJ-11 & RJ 6 to verify that the transmission line is functioning and working properly for cable andis not interfering with gas, electric and other communication lines on customer property.
• Troubleshoot and reinstallation of any software applications that are not functioning properly

Confidential, New Brunswick, NJ

Helpdesk/Desktop Technical Support Contractor

Responsibilities:

• Administer, Troubleshoot, and manager customersWindows 7& Windows XPon all Dell, HPLaptops, Desktops
• Microsoft System Configuration Manager 2007
• Support and Troubleshoot a large variety of McKesson Clinical & Medical Applications including the following, HEC, HIC,
• EMR, HPP, HCA, Pathways, Xray Programs Magic Web, Star & Horizon Health Summary Apps.
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, Dameware,Joinme & TeamViewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer& Manage UserAccounts using Active Directory Users and ComputersTool To Reset Passwords, etc

Confidential, Manhattan, NY

Windows 7 Deployment & Upgrade Technical Support

Responsibilities:

• Contributed to migration and managing of Windows OS upgrades, specifically going from Windows XP to Windows 7
• Deployed MS Office 2010 Upgrade migration from Office 2003/Office 2007 to Office 2010
• Administer Active Director for windows 7 users within a Multi Domain Enterprise Network.
• Installation, upgrade, configuration and deployment of Windows 7 OS on all Del, HP, IBM, Acer, and other PCs and laptops
• Worked as Contracted Desktop Support, Windows 7, Office 2010 upgrade specialist, and remote helpdesk
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Migration of Lotus Notes to Microsoft Outlook 2010. Performed Upgrades of all employees.
• Windows XP, Windows Vista, MS Office 2010 MS Office 2007, MS Office 2003 Upgrade
• Install and configure Financial Accounting proprietary applications for clients in Finance, Accounting, Legal Departments.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Install, troubleshoot Internet Explorer 7, 8, Browsers
• Break/Fix all applications including financial, office, mail, graphics, and Anti-virus packages.
• Trained New Staff on Windows 7 Upgrade & Deployment procedure

Confidential, Peapack-Gladstone, NJ

Medical Technical Support

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7, Windows XP, Windows Vista,MS Office 2010
• Install, troubleshoot Internet Explorer 8, and other proprietary software applications Symantec Endpoint software
• Break/Fix all applications including medical, office, mail, Graphics and Anti-virus packages.
• ConfigureServer Backup and Restore
• Provide customer service for entire client staff.
• Troubleshoot roaming profiles for clients.
• Install and configure medical proprietary applications for clients in administrative offices and hospital.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential, Edison, NJ

Windows 7- MDT Assistant Migration Tech

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7 OS on Dell 4350 Laptops
• UpgradeMemory from 1Gg to 3 Gg. UpgradeHard Drivefrom 80Gig to 320Gigin all machines
• Install Windows 7 Ultimate Edition Using MDT Deployment Toolmethod& SCCM
• Install and Upgrade MS Office 2010,Hard DriveEncryption Software, Proprietary Software
• Re-Map all Network Printersand shared drive access.
• Backup and restore customer data, settings, favorites, mailbox, calendars &signatures

Confidential, Manhattan, NY

Technical Support - (Contractor)

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7 OS Dual Monitors
• Unbox, Assemble and setup of new monitors for company employees located in New York location
• Administer Active Directory and Group Policy within a Multi Domain EnterpriseNetwork.
• Installation, upgrade, configure, and deployment of Windows 7 OS on all Dell, HP, Acer and other PCs & laptops
• Configure Windows Virtual Machine
• Performedtechnical troubleshooting, andpc troubleshooting to all clients andmanagement staff
• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office 2010

Confidential, Edison, NJ

Technical Support

Responsibilities:

• Administer, Troubleshoot, and manager customersWindows 7 & Windows XP on all Dell, HP Laptops, Desktops
• Microsoft System Configuration Manager 2007
• Administer, Troubleshoot a large variety of McKesson Clinical & Medical Applications including the following, HEC, HIC
• EMR, HPP, HCA, Pathways, XRAY Programs Magic Web, Star & Horizon Health Summary Apps.
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, DAMEWARE, JOINME & TeamViewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer & Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords
• Workedassisting Desktop Support and Helpdesk Technicians complete tickets, dispatcher, customer servicerepresentative,
• Tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients
• Upgrade & Deployment of Windows 7 OS, MS 2010 Office,MACBOOK,EMR (Electronic Medical Records)
• Install IDX ( Confidential t scheduling software, OMS, IDX, Sunshine, IE 8, Opera 9, Adobe Symnatec Endpoint
• Install and Configure Hi Jack, AFT Security Software, Norton Antivirus, Norton Backup and Restore, McAfee 8.71
• Install, upgrade, configure, and support all UMDMJ & RWJ proprietary software applications.
• Install and Configure Applciations for UMDNJ Physicians, Nurses, unit secretaries and OIT administrative support staff.

Confidential, Edison, NJ

Technical Support Migration & Deployment

Responsibilities:

• Installation, upgrade,configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office, Banking & financial applications, Internet Explorer and other proprietary software applications
• Reconfigure new Panini check devices, ATM card readers, banking stations and network printers.
• Update and configure Norton Antivirus, McAfee 8.71 Ant virus software
• Reconfigure user access permissions, windows firewall security, domain and shared access
• Setup and configure Blackberry, IPhone, and Android devices.

Confidential, Bridgewater, NJ

Windows 7 Tech Support (Software & Hardware)

Responsibilities:

• Provided Daily Desktop Support for 1500 plus users
• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, MS Office 2007, AS400 Applications, Citrix Apps and other proprietary retail and fashion industry applications for all employee levels
• Assemble, setup, and configure new desktop, laptop and printers for management and administrative clients
• Assemble, setup and configure Blackberry and Androiddevices
• Troubleshoot software and hardware including Lexmark and HP network printers, ViewsonicMonitors
• Troubleshoot network connectivity utilizing Fluke IP Network Analyzer
• Reconfigure user access permissions, windows firewall security, domain and shared access.
• Provided on site and remote technical support to clients.Reconfigure machines for secure auto-logon and single access logon
• Configure machines for secure auto-logon and single access logon

Confidential, Hoboken, NJ

Windows 7 Migration & Technical Support

Responsibilities:

• Installation, upgrade, and configure Laptops and Desktops with MS Windows 7 Operating System
• Troubleshoot Windows 7, Windows XP, MS Office 2007, and proprietary application software problems
• Provide resolutions to any issues found during Windows 7 OS upgrade and deployment.

Confidential, Edison, NJ

Sr. Tech Systems Support

Responsibilities:

• vided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Managed Windows 2003ImageUpgrade project for external clients.
• Provide Project management IT best practices, industry trends, and technologies for technical staff members
• Provide the highest level of technical support and customer service expertise to enterprise clients.
• Maintain a high level of technical expertise in all Microsoft operating systems. applications software,
• Manage strategic engagements while providing exceptional customer service during Windows Migration, planning and
• Coordinate Upgrades with management and IT Teams.
• Develop and present comprehensive analysis and documentation of the customer's current state of operations a
• Provided Recommendations for Windows 7 and/or Office 2003/2007 migration
• Installation, upgrade, and deployment of Windows 7, Windows Server 2003, Windows XP, Windows Vista,
• Attended Panasonic IPPBX telephony provided by Panasonic and Confidential onnew systems.

Confidential, Warren, NJ

PDS Technical Support

Responsibilities:

• Worked as a Helpdesk associate, dispatcher, customer service representative, andtech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
• Data Recovery/PC technician Confidential the nationwide laptop service center supporting 29,000 Confidential &T laptops.
• Support Break Fix for laptops, reimages, backup data, restore lost data for national Confidential &T Staff
• Fix emergency requests for crashed and broken laptops with blue screens that will not boot up Confidential all, working in a emergency environment where every request is a high severity 1 level request
• Performed data recovery on inoperable hard drives, image rebuilds using Ghost software and unattended rapid deploy install processes, installed and configured all required SOE software and updates
• Utilize Active Directory Tools to administer user rights and access to resources on Corporate LAN in a National Multi Domain Network environment.
• Reinstall Windows 2003 Administration Tools on Remote Site Servers for PDS LSC Group.
• Performed moves, adds, and changes to user accounts in Active Directory; recreated MS Outlook user profiles; set MSIE browser settings; and configured remote networkingfor Confidential &T Global Dialer and Extranet Access VPN
• Monitor and report all daily, weekly, and monthly client requests to Sr. Management to review ticket status, response time, trending, escalations, and overall customer satisfaction.

Confidential, Bedminster, NJ

PDS Technical Staff Mgr

Responsibilities:

• Performed all sorts ofdesktop, laptop and server troubleshootingfor entire world headquarters staff of corporate personnel including a cross range group of VP's, Executive Staff, District, Division and management personnel specializing in virus removal, network connectivity issues, and software troubleshooting. This was a very intense hands-on troubleshooting position that required a high level of technical skills and time management skills for over 2500 on site and additional remote virtual office clients Confidential Bedminster, NJ
• Utilized Active Directory Users and Groups totroubleshoot users account access and network printer access.
• Trained PDS Technical Staff on Windows 2000 OS. Facilitated classes supporting MCSE for improving ratio of Certified Staff Confidential Bridgewater and Bedminster Headquarters location
• Managed New Backup Data initiative TLM for entire headquarters location. Supported backup and restore data, restore lost data for national ATT Staff. Worked daily fulfilling daily high priority code red emergency requests where customer could not access or lost data
• Troubleshoot any issues for desktop, laptop, network, printer, software upgrades and OS repairs on Microsoft Windows machines. Daily technical support and break/fix for all clients located Confidential World Headquarters.
• Deployed the Confidential &T Premises andDesktop Services Windows XP and Vista software reimages to various business unit clients located Confidential Confidential &T World Headquarters location
• Install, Configure and troubleshoot Blackberry handheld devices and docking stations. Synchronize devices
• Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential, Piscataway, NJ

PDS Helpdesk & Desktop Associate

Responsibilities:

• Worked as a helpdesk associate, dispatcher, customer service representative and provided daily support, technical troubleshooting, and remote pc troubleshooting to all National and some International Confidential &T Staff
• Provided full time phone support to all customers and performed hands on troubleshooting on all applications.
• Provided remote pc troubleshooting utilizing Tivoli and NetMeeting remote troubleshooting software
• Confidential &T Bronze & Confidential &T Silver, MCSE.

Confidential, Bridgewater, NJ

IP Telephony Support

Responsibilities:

• Held and excelled Confidential various non-management administrative jobs that prepared me for management level work within the Confidential &T International Strategies, International Strategies, Network Services, and the IP Telephony Business units.

Confidential, Piscataway, NJ- Bedminster, NJ

Technical Trainer, PDS Division

Responsibilities:

• Head Instructor MCSE Program for Entire Confidential &T PDS Division. Trained and supported over 150 Technical Support professionals from Desktop, Server and Helpdesk on the new MCSE 2000 & 2003 track. Key - Confidential &T Silver - Responsible for management employees in technology

Confidential, Edison, NJ

Responsibilities:

• Taught Confidential courses to students from a broad range of Fortune 500 Corporations and backgrounds