SUMMARY:

• More than fifteen years of experience in Information Technology, Architecture, Management, Research and ITIL best practices. Provides hands on experience in all aspects of infrastructure, design, implementation and operations for the SDLC, Solution Design, Applications such as BladeLogic Automation, Remedy, Data Architect, Data Management, ITSM, Atrium CMDB and ADDM Discovery. Orchestrates technical leadership, consults, and develops/clarifies business, technology needs and requirements for various enterprise solution deployments.

TECHNICAL SKILLS:

Skills: AR System Rapid Business Application Development Service Desk, Asset, Configuration Management, Change Management, and Service Level Agreements ADDM, PATROL, Discovery, Monitoring Mid - Tier, Migrator, Reconciliation Integration Apache, WebSphere UNIX, Linux, MS Windows Servers Visual Basic, VB scripting, Java Scripting, PERL, HTML, PL/SQL Mongo, Oracle, MS SQL, DB2 ITSM, CMDB and AR Servers 9.1 Certified Confidential ApprovedConsultant (RAC) Certified Confidential Skilled Professional (RSP)

PROFESSIONAL EXPERIENCE:

Confidential, NJ/NY

Responsibilities:

• BSM Architect
• Data Management and Process Lead
• Tool, Process Workshops and
• BSM, Confidential ITSM 9.1 Upgrade Implementation and Customization (AM, SRM and CMDB)

Confidential, Houston TX

Responsibilities:

• BSM Architect
• Data Management, Data Architect and Process Lead
• Tool, Process Workshops and
• Complete BSM, Confidential ITSM 8.1 Implementation and Customization (AM, SRM and CMDB)
• CLM integrations

Confidential, New York, NY

Responsibilities:

• ITSM Solutions Architect
• Confidential ITSM 8.1 Implementation and Customization (AM, SRM and CMDB)
• Tool-Process Workshops and
• ADDM, BBSA, SCCM Integrations

Confidential, Hartford CT

Responsibilities:

• Tool-Process Workshops and
• ADDM, BBSA, SCCM Integrations
• Confidential ITSM 7.6.04 Implementation and Customization (AM, SRM and CMDB)
• Cloud Life Cycle Management Integrations

Confidential, Atlanta GA

Responsibilities:

• Complete BSM Solution
• Tool-Process Workshops and
• Integrations
• Confidential ITSM 7.6 Upgrade, Implementation and Customization (IM, CM, AM, PM, SRM, KM and CMDB).

Confidential, White House, NJ

Responsibilities:

• Process Optimization and Technical Analysis
• Technology Tools Rationalization
• Integrations
• ITSM 7.x, SRM, CMDB implementation, customization

Confidential, Secaucus, NJ

Responsibilities:

• Process Workshops
• Implementation end to end solution, data readiness
• ITSM 7, CMDB implementation, customization

Confidential, Hopewell NJ

Responsibilities:

• Process Workshops
• ITIL Workshops and HP ITIL processes
• ITSM 7, CMDB implementation, customization

Confidential, Scranton PA, Somerset, NJ

Responsibilities:

• ITIL Workshop and HP ITIL processes
• ITSM 7.0 Implementation
• Design, customize, align Confidential ITSM 7 with HP ITIL processes.

Confidential, Atlanta GA

Responsibilities:

• Action Request System 7.0.1
• Integration using EIE 7.0 Link for SMS
• Load Foundation Data
• Design customize ITSM 7 Change Management

Confidential, Houston, TX

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01and CMDB 2.0.01
• Integration using EIE 7.0 Link for Oracle and SQL
• ITSM 7 full implementation and support
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation

Confidential, St. Louis MO

Responsibilities:

• AR System Confidential ITSM implementation
• Confidential

Confidential, Cedar Rapids IA

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01and CMDB 2.0.01
• Integration using EIE 7.0 Link for Oracle and SQL
• Asset Management 7 implementation
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation

Confidential, Atlanta GA

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01and CMDB 2.0.01
• Integration using EIE 7.0 Link for Oracle and SQL
• BMC R&D and Engineering team on resolving the product related issues.
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation

Confidential, Raritan NJ

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01and CMDB 2.0.01
• ITSM 7 Application Process Engineering and Implementation
• Auto Discovery using Altiris, BMC Topology discovery, and Foundation Discovery and data synchronization with Atrium CMDB 2.01
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation
• CMDB integration with auto discovery tools such as Opsware, SMS
• Design architecture and development
• ITIL best practices and standards
• Integration using EIE 7.0 Link for Oracle and SQL

Confidential, Bridgewater, NJ

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01CMDB 2.0.01
• ITSM 7 /CMDB Implementation and Change Management Customization
• Approval Configurations

Confidential, Atlanta GA

Responsibilities:

• Action Request System 7.0.1, Mid Tier 7.01and CMDB 2.0.01
• ITSM 7 Application Review and Demonstration
• Auto Discovery using BMC Topology discovery and Foundation Discovery and data synchronization with Atrium CMDB 2.01
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation
• CMDB integration with auto discovery tools such as Opsware, SMS
• Design architecture and development
• ITIL best practices and standards
• Integration using EIE 7.0 Link for Oracle and SQL

Confidential, Detroit MI

CMDB Consultant

Responsibilities:

• Action Request System 6.3, Server groups, Stand Alone CMDB implementation using CDM 2.0
• Design custom CDM based on CDM 2.0, custom classes and Reconciliation
• CMDB integration with auto discovery tools such as Proxima, nLayers and SMS
• Support on architecture and development
• ITIL best practices and standards
• ITSM 7 Service Management Implementation/ prepared data templates for migration.

Confidential, Pittsburgh, PA

Global Remedy Project Senior Consultant

Responsibilities:

• Action Request System 6.3 Server, CMDB, Mid-Tier 6.3
• ITSM 6 suite implementation and (Help Desk, Change Management and Asset Management)
• Extensive customizations
• End of Lease Custom Application

Confidential, Irvine, CA

Remedy Architect/Principal Consultant

Responsibilities:

• Custom JAVA Application in Oracle integrates via portal application. Creates, updates service request and supply request in AR System.
• Action Request System 5.1.2 Server, Mid-Tier 6.3
• SOAP request is received by the AR System Mid-Tier
• The Mid-Tier invoke via Apache AXIS Servlet to process the SOAP request
• External Web Application Integration
• Integration with XML, WSDL and Web Services
• Creation and consuption of web serivices
• Production support ongoing

Confidential, Dallas, TX

Remedy Architect/Lead Consultant

Responsibilities:

• Action Request System 6.3 Server, Mid-Tier 6.3
• ITSM 6 suite implementation and (Help Desk, Change Management, Asset Management and Service Level Agreements)
• Designed dynamic Flashboard boards
• Extensive customizations
• Migrated custom network tracking application to 6.3
• Production support ongoing
• DSO, backup strategies and DB replications
• Database administration of MS SQL server
• Developed a Custom Application for Abuse Management Tracking/Notification
• Integration with ArcSight and SMARTS for Security Vulnerability Management
• XML, WSDL and Web Services

Confidential, Detroit, MI

Lead Remedy Developer and Administrator

Responsibilities:

• Designed and deployed a wireless equipment tracking system and integrated with Remedy shared applications.
• Extensive customizations
• Assisted in reporting using Crystal Reports and Business Objects
• Developed a custom application for Electronic ID Approval Request System
• Deployed a custom subscription based notification application
• Upgraded ITSM 5.0 to 5.6 along with customization
• Installed and configured Mid Tier 6.3
• Production support
• Built UAT system with ARS 6.3 server and ITSM 6.0
• Extensively worked on integrating PeopleSoft with Remedy

Confidential, NJ

Lead Remedy Developer

Responsibilities:

• AR System 7 and ITSM 7 build testing
• Determines and analyzes the client’s true requirements and examines the requirements in different angles. Creates the Basic planning information by identifying the complex functional elements and refines the project plan.
• Installed and configured Remedy ARS Server in Solaris using Oracle 9i.
• Lectures on as well as involves Business Rules, Functional Elements, Application Architecture, Data Analysis, Process Work Flows and External Interfaces.
• Develops and support various in-house projects and clients.

Confidential, NJ

Remedy Consultant

Responsibilities:

• Implemented complete suite of products to support their IT Infrastructure. The IT infrastructure product includes service request through Help Desk. L’Oreal worldwide assets were tracked through asset Management
• Application changes and Human resources changes were implemented through Change Management
• Configured Remedy email engine and Flashboard server
• Designed, developed and deployed a user customizable password application for Remedy users to authenticate the user on Remedy server
• Data Conversion Tasks such as data analysis, validation and importing data into ARS.
• Installed and configured Remedy ARS Server, MS-SQL and Mid-Tier in Windows 2000
• Configured the Helpdesk, Change Management & Asset Management Application using Remedy Configuration Manager
• System Integration, System Testing, System and Deployment
• Delivered for Remedy-Support professionals and Remedy Administrator
• Provides support remotely for troubleshooting, performance tuning, configuration, MS-SQL and Mid Tier

Confidential, NJ

Remedy Consultant

Responsibilities:

• Implemented Help Desk, Change Management and Mid-Tier
• Upgraded the existing Remedy Change Management and Custom Applications developed in Remedy 5.0 to Remedy 6.0.1
• Provided Application Analysis, Application Design, Implementation and Deployment for a novel “Security Access Request Process Application” for the Confidential Global Security Administration, a multi layered access approval application developed in ARS.
• Provided a new reporting module for users to generate their own reports.
• Performed ticket creation by email, using various email templates, Mid-Tier forms were accessed by the ViewFormServlet and JavaScript for the security approval.