DHA GSC Desktop Support Tier 1 Resume

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

DHA GSC Desktop Support Tier 1

Responsibilities:

This job was a continuation of the DHA GSC contract.
This does require a CAC clearance.
Extensive use of Remedy and Service Now. Each support phone call required a ticket, all support notes annotated, and either resolved for historical records, or routed to the appropriate team.
Remote support for worldwide clients using Bomgar.
Extensive Windows 10 support.
Office products, especially Outlook 2016, O365.
Various contract specific applications. This included AVHE - Essentris - AHLTA.
Troubleshooting various Windows 10 machines. Using Bomgar to remote and assist.
VPN support, which included verifying users access rights and login procedures.
Microsoft AD analysis, and when necessary, routing to the appropriate department.

Confidential

DHA GSC Desktop Support Tier 1

Responsibilities:

This job was a continuation of the DHA GSC contract.
This does require a CAC clearance.
Extensive use of Remedy and Service Now. Each support phone call required a ticket to be started, all support notes annotated, and either resolved for historical records, or routed to the appropriate team.
Remote support for worldwide clients using Bomgar.
Extensive Windows 10 support.
Office products, especially Outlook 2016, O365.
Various contract specific applications. This included AVHE - Essentris - AHLTA.
Troubleshooting various Windows 10 machines. Using Bomgar to remote and assist.
VPN support, which included verifying users access rights and login procedures.
Microsoft AD analysis, and when necessary, routing to the appropriate department.

Confidential

DHA GSC Desktop Support Tier 1

Responsibilities:

This job was a continuation of the DHA GSC contract.
This does require a CAC clearance.
Extensive use of Remedy and Service Now. Each support phone call required a ticket to be started, all support notes annotated, and either resolved for historical records, or routed to the appropriate team.
Remote support for worldwide clients using Bomgar.
Extensive Windows 10 support.
Office products, especially Outlook 2016, O365.
Various contract specific applications. This included AVHE - Essentris - AHLTA.
Troubleshooting various Windows 10 machines. Using Bomgar to remote and assist.
VPN support, which included verifying users access rights and login procedures.
Microsoft AD analysis, and when necessary, routing to the appropriate department.