Bilingual (Spanish)TSR-Web Portal Administrator Resume

SUMMARY:

Desktop Computer Support - Troubleshooting End User Technical Problems
Work with Hispanic Users - Bilingual - English and Spanish
Involve Multilingual Language Translations in Customer Service using Communication skills.

TECHNICAL SKILLS:

Networking: Network traffic monitoring using Ethereal/Wireshark, Wifi network configuration, VPN configuration, Microsoft Access and SQL database development, general Cisco router configuration (including subnetting, VLAN configuration, and trunking), Active Directory.

Operating Systems: Windows Server 2003, Windows XP Professional, Linux.

Productivity: Microsoft Office 2000 and HTML design using Dreamweaver.

WORK EXPERIENCE:

Confidential, Denver,CO

Bilingual (Spanish)TSR-Web Portal Administrator

Responsibilities:

Provide Customer Service through Web Portal Systems utilizing Network Communication Administration as a Technical Support Representative and servicing through Email, Inbound and Outbound calls through Course Management Systems
Providing Information Systems utilizing Database Administration and sensitive info with Login Credentials, and IS-Networking on Program Administration Systems for online courses
Desktop Operations trouble shooting online Software Applications to assist end user with Web Platforms for System Administration for online courses utilizing Talisma and Data Bases Case Management verifying information through Software-as-a-Service (SaaS)

Confidential, Boulder, CO

Bilingual (Spanish) CSR T1 Help Desk Technician

Responsibilities:

Servicing customer Inbound Calls for Pass Word Resets in Active Directory Domain Accounts on a Global Organized Network in Remote Access Operations
Providing customer support on LAN/WAN environment for Network Communication Operations in Remote Computer Management on a TCP/IP Network Business Operations
Basic PC Troubleshooting on Hardware/Software creating Service Requests on Ticket System Operations on a Global Communication Networks for System Operations
Assisting in Bilingual/Spanish Communications with clients from Latin America/Spain in Business Communication Operations taking in Network Security Inbound Calls

Confidential, Longmont, Colorado

Security Guard/System Administrator

Responsibilities:

Accessing Administrative rights to employee badges and other security entrances
Utilize Computer Security Audit/Log analyzing security employee badges
Monitor Cyber-Security Cameras analyzing Security measures for the safety employees
Patrol Building Facility and secure the welfare of staff /employees
Assist with Customer service for Vendors and other employee/staff facility privileges

Confidential, Boulder, Colorado

Bilingual (Spanish)-CSR/IT-Help Desk Agent

Responsibilities:

Provided call-center Customer Service Support for Active Directory/ Citrix Bo Meta Frame; VPN-Wireless Connectivity/PKI-Token; Outook/MS Word/Excel; Virtual Machine; and LAN/WAN and TCP/IP Configurations.
Assisted users with account profile creation, account lockouts, and password resets.
Used the Picasso ticketing system, along with Remote Access/Remote Connectivity, to better serve the end user from PR and MX international countries.

Confidential, Longmont, Colorado

Bilingual (Spanish)Web Editor-Library Computer Tech

Responsibilities:

Used Dream Weaver to help develop and maintain library web pages.
Installed and configured Windows XP and printers for patron use.
Assisted in configuring and maintaining the library LAN and Wi-Fi Networks.
Provided general support, in both English and Spanish, for library desktop applications such as Microsoft Word and Excel.

Confidential, Longmont, Colorado

Interpreter (Spanish)/Direct Sales Representative

Responsibilities:

Door to Door Sales
Negotiate Cable, Digital Voice/Phone, and Internet Services to customers
Technical Installs in customer homes
Utilize Bilingual (Spanish) skills among Hispanic Community
Met standard quota of 10-15 sales/installations per week

Confidential, Boulder, Colorado

CSR-PC Technician

Responsibilities:

Trouble Shooting PC Issues using Remote connections to Computers
Resolved Customer Problems with Outlook
Help with LAN/WAN and TCP/IP Configurations
Data Entry for help desk tickets/Remedy

Confidential

Interpreter/Translator/Multilingual

Responsibilities:

Utilized multilingual skills in Spanish, Japanese and English, as a specialized tour guide in Hawaii’s Tourist Attraction while communicated with different people from different countries
Assisted with Translation and Interpretation in Languages for supervisors

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