SUMMARY:

• Previous experience working with vendors, obtaining quotes, and creating Purchase Order Requisitions
• Motivated and ambitious computer expert
• Excellent MS Office skills
• Excellent written and verbal communication skills

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Mobility Support Engineer (Contract)

Responsibilities:

• To refresh and upgrade all IPads and IPhones and assist users with getting there devices connected to theserver.
• To install any new software or apps that were not load during the setup of the new pc and affirm allhardware and network issues were resolved before the user was completed with the upgrade.
• To do accountability checks of inventory before, during and after each set - up and pick-up from the userand the HP leader handling the migration through documentation of the spreadsheet and ARMC.
• Provide End-User support to all Confidential and Company users.

Confidential, Indianapolis, IN

Desktop Support Migration Tech (Contrac t)

Responsibilities:

• To refresh and upgrade all PCs and Laptops with Docking Stations and assisted users with getting there network printer connected to their new device.
• To install any new software or apps that were not load during the setup of the new pc and affirm all hardware and network issues were resolved before the user was completed with the upgrade.
• To do accountability checks of inventory before, during and after each set-up and pick-up from the user and the HP leader handling the migration.
• Provide End-User support to all upgrade user of the Confidential Company.

Confidential, Greensburg, IN

Associate, Body Assembly/ Frame Quality

Responsibilities:

• To install the right rear door on the automobile during assembly of the Confidential Civic
• To install the front and rear bumper of the Confidential Civic as well as attach the ATL on the driver side front door
• To assemble the front bumper to the grill, as well as stall the fog lights to the front bumper when need for assembly. Also a floater for various test done through the assembly of the Confidential Civic and the New Acura iLX

Confidential, Indianapolis, IN

Minister/IT Administrative Support (Part-time)

Responsibilities:

• To install, repair or replace desktop components on all Church pc
• To help get all staff and guest connected on the wifi network secure or non-secure
• To assist with keeping all unauthorized user and guest into the church network as well as help support the network administrator with the updates and firewall and security patches for the network and all its computers.

Confidential, Indianapolis, IN

Helpdesk

Responsibilities:

• To assist callers with technical issues that they have with their network or software applications
• To create RMA request for reps that need to issues resolved or escalated to a higher Tier of support
• To help reps with cancelling their POL accounts, or helping them to resolve their login issues with POL
• To assist with the setup of wireless modem and Ipods and ran cable for Bidpal events for various events and Companies having Silent Auctions, like the Colts, Kentucky Derby, Pacers, Cavaliers, also work on Window migrations with updating PC.
• To provide support for reps with their mobile devices, laptops, and desktops, as well as firewall setting, and wireless connection issues.

Confidential, Indianapolis, IN

Helpdesk

Responsibilities:

• Assist callers with technical issues that they have with their Iomega external hard drives
• Create RMA request for clients that need to send in hardware to be replaced
• Help clients with issues with their Outlook e-mail accounts as well as their Outlook Express accounts
• Provide support with users with USB, mifi modems, phone system support, firewall, and wireless connection issues

Confidential, Indianapolis, IN

Dispatcher

Responsibilities:

• Assisted callers with technical issues that have caused their laptops or desktops to fail
• Created RMA request for clients having issues with their network or digital equipment
• Helped clients with their Brighthouse e-mail accounts as well as their Outlook accounts
• Provided support to customers, technicians, and service representatives that have issues with customer accounts and equipment

Confidential, Indianapolis, IN

Work-study Student for IT Department

Responsibilities:

• Provided helpdesk and desktop support for software and hardware issues
• Configured active directories for school servers and computers to be able to connect to the school domain
• Created Purchase Order Requisitions for hardware, software, and network equipment
• Formed new and retained former vendor relationships

Confidential, Indianapolis, IN

(C.A.M.S) Configuration Technician

Responsibilities:

• Configured hardware and software per customer request
• Downloaded operating system and applications per customer
• Trained new employees on workstation, desktop, and notebook/laptop

Confidential, Indianapolis, IN

Assistant to Purchaser/Network Engineer (Internship)

Responsibilities:

• Provided helpdesk and desktop support
• Developed and designed the center’s website
• Formed new and retained vendor relationships
• Created Purchase Order Requisitions for hardware, software, and network equipment
• Analyzed and updated applications for desktop, laptop, and server hardware
• Migration of Desktops and Laptops on network from XP to Vista
• Migration from Windows Server 2000 to Server 2003
• Managed the purchase and updates of network hardware, lab computers and printers to software additions
• Trained senior citizens and teenagers basic computer skills
• Maintained security and updated patches on the 2000 Microsoft Exchange Server
• Provided support, upgrades, and installations of all Cisco routers, hubs, and 12/24/48-port Ethernet switches