SUMMARY:

• 19 years of hands - on (LPN) nursing skills with a true understanding of the day to day requirements for information management and medical records in a fast-paced hospital environment and Ambulatory clinics,
• Dynamic, articulate and highly technical Nursing Professional and experienced Consultant, eager to contribute strong end-user and process flow skills toward optimizing the goals of a progressive healthcare industry employer in a Go-Live/Credentialed Trainer role.
• Deep understanding of the managed care environment, medical records systems and process improvement strategies that strengthen the organization from a fundamental level.
• Highly detailed with exceptional problem solving and communication skills and the ability to guide organizations through migration/integration processes while maintaining business continuity and cohesion.
• 4 years of Epic EMR experience with Beaker, Clindoc, orders, Optime, modules, end users in Orders and ClinDoc.

TECHNICAL SKILLS:

Technical /EMR Platforms: Epic, HIM, Cerner millennium, All Scripts, Confidential, Meditech5.6, 6.0, Meditech Magic, CPOE, SQL, QA Tester, Microsoft Office 2012, Windows NT, XP, 7, 8, Clindoc

PROFESSIONAL EXPERIENCE:

Epic Credentialed Trainer

Confidential

Responsibilities:

• Led s for up to 50 clinicians on a weekly basis.
• Created and prepared effective course objectives, course content.
• Worked with sharepoint to manage and share all created documents.
• Facilitated issue resolution by monitoring help desk tickets and escalating high priority issues.

Simulations Developer/QA Analyst

Confidential, Charlotte, NC

Responsibilities:

• Performed regression testing using HP ALM-Quality Center 12.20
• Supports specific software applications to ensure optimal utilization,
• Functionality and availability. Created computer based simulations using Storyline/SIM
• Template. Assigned defects to technical team re-test and track items until closure.

Credentialed Trainer

Confidential, MD

Responsibilities:

• Clindoc application trainer
• Support end users with Beaker application of resulting labs and routing labs.
• Assisted physicians with entering and editing labs
• Assisted front desk cadence staff in printing and scanning (on base) labs (Beaker).

Credentialed Trainer

Confidential, Manassas VA

Responsibilities:

• Demonstrate understanding of functionality, maintenance and support of specific software applications.
• Supports specific software applications to ensure optimal utilization, functionality and availability.
• Analyzed reasonably complex software problems and develops/implements solutions with minimal guidance.

Epic Ambulatory Trainer

Confidential, Savannah GA

Responsibilities:=

• Help to build behavioral health exsercise booklets for end users.
• Helped physicians build and create smart sets.
• Assisted Physicians in creating and sharing smart phrases.
• Trained phsicians on Order Management.
• Supported Providers with personalization’s using the Smarts sets and smart tools. assisted unit manager with laboratory work flow for department. Placed tickets and provided follow-up/resolution with end user issues. assisted PACU Intraop Nurse with pre and post OR telephone assessments/ follow-ups. Provided security support for epic activation for new oncoming end users.

QA Analyst

Confidential, Charlotte NC

• Strong skills in Back-End testing using SQL queries generating reports to ensure data integrity.
• Motivated self-starter and an excellent team player with strong analytical and problem solving skills.
• Experience in Functional Testing, Regression Testing, Integration Testing, Database Testing, System
• Integration Testing and Userg. (Rules engine).

Support specialist

Confidential, Huntersville, NC

Responsibilities:

• Assisted physicians with rounding and consultations via orders
• Supported providers in order management, and medication reconciliation.
• Mentored hospital staff, providers and hospital administrators on EPIC Pre op and PACU applications.
• Assisted physicians in ordering labs and sending labs.(Beaker)

Epic Support Specialist

Confidential, Charlotte, NC

Responsibilities:

• Provided support to nurses with entering labs orders (Beaker).
• Assisted Physicians and nurses with clinical documentation.
• Provided elbow to elbow support to all hospice and clinic areas during pre and post Go-Live.
• Assisted with Power Chart and Power Notes.
• Provided classroom in Cerner Power Plans, Power Orders, and Power Notes.
• Provided elbow to elbow support to all clinic areas during pre and post Go-Live.

Confidential, Charlotte, NC

Responsibilities:

• Reviewed physical needs, monitored Confidential ts’ physical condition, administered approved medications and arranged medical appointments according to assigned Confidential standard

EPIC Credentialed Trainer

Confidential, Durham, NC

Responsibilities:

• Oversee all aspects of EPIC In Confidential t project delivery and support initiatives for world renowned Confidential ; attend daily update meetings, providing effective problem resolution skills, support and technical expertise for the EPIC Maestros, Credentialed CPOE, HIM ; provided physicians with orders.

Confidential

Meditech 5.6, Go-Live Support

Responsibilities:

• Disseminated complex technical language to new end-users and provided ongoing support and guidance optimizing usage and system functionality.

Confidential, Joliet, IL

Responsibilities:

• Provided migration support, end-user for multi-million dollar Meditech project; trained hospital staff on features and functionality; interacted with physicians, office staff and clinical teams in support of SBAR, PACU, medication reconciliations, transfers, clinical documentation and admission/discharge applications.

Confidential, Reading, PA

Responsibilities:

• Supported Go-Live production for CPOE and ClinDoc; supported SBAR functionality, laboratory specimens, order sets, bedside procedures, medication reconciliations and performed abstracting of Confidential t information
• Assisted front desk staff to send and route labs (Beaker).

Confidential, Lancaster, PA

Credentialed CPOE.Trainer

Responsibilities:

• Customization of Smart Tools, Smart Links, Smart Sets and Smart Phrase; supported cut-over of Confidential t information onto the Epic platform.
• Trained physicians in Orders Management
• Demonstrated functionality in the Epic orders and Notes Activities.
• Lead Physician Smart Phrase Labs and trained to create smart sets and smart links.

Confidential, Charlotte, NC

Care Everywhere Ambulatory

Responsibilities:

• Provide dress rehearsal, go-live, floor support and optimization in the clinics.
• Assisted Physicians and nurses EMR My Chart, e-Prescribing, Care Everywhere.
• All scripts cut over to Epic. CPOE assigned trainer for providers and nursing staff in-services.
• Assisted end users in scanning documents (On base).