OBJECTIVE:

• Experienced Systems Engineer seeking position in support of Windows 10, Windows Server 2012 R2, W2K8R2, W2K8SP2, Windows 8 and Windows 7 environments to include Data Center, Lab, or Systems Deployment and Support as required.

WORK EXPERIENCE:

Confidential

Lab Engineer Tier II

Responsibilities:

• Assigned to OSG Custom Engineering group. Responsible for daily support of multiple customers in the Operational Services Group, Some duties performed daily are configuration and repair / replacement of all defective or broken server hardware (break - fix). KVM and Network connectivity issues, WTT (Windows Test Technologies) configuration and utilization to help troubleshoot and mitigate issues related to build deployments. Deployment and Decommissioning of New and Retired Servers of varying models (DELL, HP, Intel, IBM, and Other Mfg. as required. Update Firmware and also responsible for maintaining updated Automated DB for LD Deployments. Other duties as required or as directed.

Confidential

Lab Engineer Tier

Responsibilities:

• Assigned to IT Lab Services and responsible for daily hardware configuration for various labs throughout Confidential Redmond Campus.
• Work items consist of configuration and repair / replacement of all defective or broken server hardware (break-fix). Also responsible for KVM and Network connectivity. Deployment and decommission of new and retired (decommissioning) servers. Responsible for any other items or duties as appointed.

Confidential

Software Design Engineer

Responsibilities:

• Working with Windows Azure Build out Team as a Software Design Engineer in implementing and building out Blade Clusters in support of Windows Azure Platform. Responsible for daily build out and troubleshooting of multiple assets to ensure reliability and functionality as determined by various teams within
• Confidential (GFS / GNS and DCS Teams) for production deployment of Azure platforms to end users. Supporting a 24 / 7 environment with Azure teams offshore as well as onshore to accomplish all assigned task within minimum time-lines, and SLA’s. Supported system infrastructure with Office365, as first level response to server issues within pre prod and production environments at various datacenters within MSODS utilizing various MS tools and applications including System Center Suite of products.

Confidential

Lab Manager / Engineer

Responsibilities:

• Work with MS Store Online Test and Retail Technology Group to manage all aspects of Confidential Store Online Test Lab. Areas of responsibility include deployment of new web builds to test servers and vm’s. Deployment and rebuilding of all test and development servers, vm host, and vm’s to include OS, Sql and IIS configurations utilizing HYPER-V. Deployment and monitoring of DC, DNS, DHCP, WDS, WSUS, SCSM, SCOM, SCVMM, and other tools as required to insure maximum uptime and availability for all users, both domestically and offshore. Have worked with system engineers with Sharepoint, Team
• Foundation Server and Visual Studio for new builds. Manage and perform all maintenance and breakfix issues as they arise with no or minimum downtime. Deployment, configuration and modification of server and vm configuration to meet needs of developers and test groups to meet their deployment and test schedules. Deployment and monitoring / configuration of F5 LTM1500 and LTM1600 class Big IP load balancing switches for server clusters for load balancing operations. Deployment and monitoring of DFS for mission critical applications. Any other duties as assigned or as required.

Confidential

Systems Engineer in Test

Responsibilities:

• Work with the Forefront Exchange Engineering Infrastructure team supporting all internal engineering infrastructure applications and lab resources used for Forefront Exchange development and testing. Utilized SCOM 2007, WDS and other assorted tools. Responsibilities include daily management of test and infrastructure server resources Moving and maintaining test and infrastructure servers in all labs for optimal performance. Maintain and configure KVM/IP infrastructure. New server deployment through WDS. Topology Web, Resource Picker and other tools to help manage and maintain 3 differing environments in the Forefront Test schema. Keep up to date inventory of all lab equipment to include servers and assorted network switches. Delivery of excellence in customer support through our helpdesk solution. Other duties as required.

Confidential

Lab Engineer

Responsibilities:

• Work with the Exchange Engineering Infrastructure team supporting all internal engineering infrastructure applications and lab resources used for Exchange development and testing. Utilized SCOM 2007, WDS and other assorted tools. Responsibilities include daily management of test and infrastructure server resources Moving and maintaining test and infrastructure servers in all labs for optimal performance Racking and cabling all resources to lab specifications Maintain and configure KVM/IP infrastructure. New server deployment through WDS. Manage and maintain infrastructure server backups Keep up to date inventory of all lab equipment. Creation and maintenance of lab procedure documentation. Delivery of excellence in customer support through our helpdesk solution. Other duties as required.

Confidential

Support Engineer

Responsibilities:

• Duties consisted of providing phone, email, and WEBEX support of Talisma CIM product.
• Consisting of Email, Chat, and Internet connectivity both to client customers, and agents. Implementation included network connectivity via ip and http: to include database connectivity to SQL databases.
• Provided odbc support for connectivity issues involving issues with CIM and SQL.

Confidential

Support Analyst II

Responsibilities:

• Responsible for daily upkeep, maintenance, management, and upgrading of servers for World Wide Incentive Compensation Group. Duties included ensuring daily, weekly, differential, and full backup of all systems, shares, and SQL Databases as outlined. Ensured all repairs were made in timely order, and maintained reliable and effective communications of hardware related issues with group and vendors as appropriate.
• Participates as a team member in the implementation and support of systems in a production environment. Worked independently to solve moderate to highly complex support problems. Developed and maintained information for knowledge base. Analyzed and evaluated computer systems and executed performance analysis.

Confidential

Lab Engineer

Responsibilities:

• Responsible for daily upkeep, maintenance, management, and upgrading of 300 servers and client computers for the Confidential Office development team. Racked and wired new systems, upgraded hardware and software as required. Imaged and re-imaged systems with MS proprietary software for multiple os's as per customer request. Monitored Helpdesk system for various request within the lab. Maintained vendor relationships to ensure warranty repairs and parts were procured where appropriate and as required. Maintained maximum uptime for systems, to ensure system availability for developer testing of MS office products. Provided maintenance and support for Dell and HP hardware. Various other duties as required.

Confidential

Systems Support Analyst

Responsibilities:

• Acted as support technician to MSN Data center, responding to various break fix issues, as well as New Builds, Flatten and Rebuilds, and decommissioning of various server platforms. Respond to Hardware issues, ie; Hard Drive, motherboards, scsi controllers, memory and various other hardware related issues as called upon. Installed and configured W2K Advance server and W2K3 Enterprise server on various HP/Compaq and Dell platforms. Troubleshoot network connectivity and server performance issues. Installed various server hardware to include servers, Nics, scsi array controllers, memory, HBA's and KVM equipment, to include external drive bays. Maintained communication with internal customers to Confidential to ensure customer satisfaction and minimum down time to production assets.

Confidential

Systems Engineer

Responsibilities:

• Acted as a primary response for technical support in Product Activation Test Lab Environment and Pre-Production Data Center. Provides support to Product Activation in all areas concerning lab functions via telephone, written correspondence, and electronic media. Works independently with no or limited supervision and provides technical, coaching and mentoring to other system engineers as appropriate. List of duties include: Building of numerous server platforms and attached storage media, to include SAN solutions, Entailing receipt to breakout and racking, to decommissioning of servers as appropriate. Installation and configuration of OS (Win2K, Win2K3), and associated applications as necessary. Installation and configuration of server permissions, IIS, .Net, and SQL2000, and all applicable hot-fixes, and patches. Also responsible for break-fix solutions, ensuring minimal if any down time experienced by customers. Some of the hardware supported to include HP/Compaq, Dell servers and storage arrays. Cisco copper switches, and Dell/EMC Fiber switches and components. Advocent and Cybex KVM solutions, including legacy and cat 5 (IP) categories.

Confidential

Systems Engineer

Responsibilities:

• Acted as a primary response for technical support in the Brazil test lab environment and pre-production data center. Provided support for complex products, including escalating issues, mainly to end users, along with developers and corporate customers. Provided support via telephone, written correspondence, and electronic media. Worked independently with limited supervision and provided technical, coaching and mentoring to other engineers. Acted as substantial technical resource to product areas and production support personnel. Coordinated with various properties and oversaw vendor personnel to evaluate / in corporate new technology into the data center environment. Gave feedback to Confidential managers and vendors on product usability and functionality.

Confidential, Seattle, WA

Distributed Systems Analyst

Responsibilities:

• Responsible for daily monitoring and upkeep of NetWare 4x, 5x, and NT4 Server including system administration duties. Configuration and Administration of Groupwise 5 email system including Desktop Client configuration and distribution. Responsible for network client configurations for Win95 and NT4 workstations via Novell Application Launcher (NAL). Provide tier II level response for network and desktop support as necessary on a variety of applications and support the desktop troubleshooting efforts to ensure minimum downtime for end users. Updating of applications as necessary.