OBJECTIVE:

• Experienced Back Up and Systems Administrator

TECHNICAL SKILLS:

Technology and Tools: Visual Basic programming, Java and HTML programming, Access, Word, Excel, Operating Systems Fundamentals, DOS, Windows NT Networking, Confidential 3 Networking, Hardware and Digital Circuit Repair, Object Oriented Systems Design, Financial Accounting, Management and Business

WORK EXPERIENCE:

Confidential, Spring Hill, TN

Field Support

Responsibilities:

• Desktop imaging (MDT 2013 and Ghost) and setup for call center site which consisted of 1200 desktops including PC’s and Imac. Support and management of 400 IOS Apple Devices. Ipad, Ipod touch, apple tv. Management of all guest wi - fi devices which included the use of Air Port extremes to create and extend wi-fi access. Programming of Avaya/Polycom phones. Print server management. Group and account management in AD for local OU. Assisted in design of group policy. Maintenance of cubicle wiring, repunches etc. Responsible for generator checks for site. Office 2010/2013 end user assistance. Responsible for the access control system for our building (WinPak) Management of IT vendor contacts. Tracked all incidents in Trak-It

Confidential, Nashville, TN

Backup Administrator

Responsibilities:

• Implementation/Administration of Commvault Simpana Back Up Software. Including Data Protection, Archiving, Off Site Replication and Deduplication. Manage a team of 2 technicians to help with Daily Back up, Reporting and Recovery Responsibilites. Responsible for over 60TB of data on VMware, Microsoft Exchange/Windows and Linux Platforms. Responsible for Server Recovery and Disaster Recovery plans. Server Builds( Confidential PowerEdge) and all aspects of server management including hardware and OS(Windows 2003,Windows 2008). Tape Library Maintenance (Adic Scaler I2000), Fiber Channel Zoning(EMC Brocade). Monitor all servers in the back up infrastructure with SCCM, Confidential Open Manage.
• Meet or Discuss with customers (on a consistent basis) about upcoming projects or budgeting requirements that they need IT assistance with. Meet with customers to explore problem areas or opportunities for improvement in information handling requirements. Review system requirements from customer (or vendor), consults with experts, and coordinates with vendors to identify appropriate hardware and/or software solutions. Provide on-site support services to departments as needed

Confidential, Nashville, TN

Desktop Support

Responsibilities:

• Support 400 Desktop(IBM, Confidential ) and Laptop(IBM R 51, T 42) computers, 50 Printers(Xerox, HP). Image and configuration of computers using Ghost,Windows setup manager and scripting. Using Windows XP Pro and Windows 2000 Pro OS. Creation of login accounts in AD, Exchange System Manager for exchange accounts(Exchange 2000), Terminal Services manager for TS users. Put members in correct groups, grant access to network shares,network printers and network applications. Installation of all software applications: Mckesson Care Manager products, MicroDyne products, Abra, Act Database, Office XP, Norton Anti Virus. Answer help desk calls onTennessee help desk and log tickets into Track-IT.

Confidential, Scottsbluff, NE

Desktop Support

Responsibilities:

• Hardware Support: of over 1000 desktop and laptop computers running Windows XP, 2000, and 98, all hardware repair/maintenance including hard drive replacements, network cards(wireless and wired),motherboard, controller card, memory upgrades, scanners and input devices. Maintenance of Laser and Inkjet printers and fax machines including cleaning, replacing parts and toner, jet direct cards.OS troubleshooting:diagnose operating system(Windows XP, 2000, 98) issues including performance tuning, system registry, local policies, network connectivity, removal of spy ware, viruses and Trojans, domain password resets, email password resets
• Software Support: included user operation and instruction of Microsoft
• Office 97, 2000, XP products(Word, Excel, Access, Outlook and Power Point), McKesson Clinical applications(PC View, Meds Manager, Portal, Surgical Manager, PPM) Installation of MS SQL 2000 Client, Sonic Wall VPN client and Remote Access via dial up or broadband, Maintenance of many Access databases, user connectivity to these databases,troubleshooting reports, queries and forms.Desktop Security Policies: by implementation of group policies to the Appropriate OU managing application permissions, share permissions, desktop environment and user interface

Confidential, Nashville, TN

Network Administrator

Responsibilities:

• Hardware Support: Support of over 50 Servers(Windows NT 4, Windows 2000 Advanced), 1200 desktops/laptops (Windows NT 4, 2000, XP), 200 Printers(HP Laser Jet 4000 Series), Cisco 2600 routers, Cisco 1000 Switches, Meridian Option 11C PBX phone switch, repair/maintenance,backup and configuration of all items
• LAN/WAN support: troubleshoot any LAN or WAN connectivity orperformance issues, LAN closet and patch panel wiring, setup of new routers and switches
• Network Administration: Maintained all security groups, shares, group policies, password policies, application access, MS Exchange 5.5/2000 Server administration, Upgraded 5 NT 4 networks to Windows 2000 AD including Exchange 5.5 to 2000, Maintained DHCP and DNS scope on 18 NT 4 and 3 Windows 2000 Servers, Managed Anti-Virus on all Workstations and Servers with Mcafee Management Edition, Managed OS patches with Shavlik HfNetChk Pro, Managed MS Site Server for web reports and statistics of web site, Managed Nortel Option 11C digital phone switch, add/removed phones, numbers, wireless phones, voice mailboxes, wiring from cubicle to switch closets

Confidential, Nashville, TN

Laptop Technical Support

Responsibilities:

• Assisted Customers over telephone with Confidential Laptop hardware and software issues: Installation of Operating Systems (Windows XP, 2000, ME, 98), installation of email clients (Outlook Express, Outlook, Eudora, Netscape), resolution of complex hardware issues, modem issues, motherboard issues, charging problems, video and display problems, BIOS upgrades, network card installations, wireless card installations. Overview of how to burn CD’s, Usage of Microsoft Works, MS Office XP and other Confidential applications packaged with laptops. Took escalations from less experienced technicians

Confidential, Nashville, TN

Technical Support

Responsibilities:

• Assisted Customers over telephone with installation and setup of Netopia, Flowpoint, Lucent and Cisco routers for broadband access. Setup firewall features of routers, DHCP, LAN interface configuration, Port Forwarding services. Assisted customers with configuring workstations for DHCP on Windows 2000, XP, 98 computers. Helped customers upload web sites to our Front Page Web Server and Standard Web Server. Assisted Customer with SMTP mail account setups clients included Outlook, Outlook Express, Eudora,Netscape.

Confidential, Sarasota, FL

Desktop Support

Responsibilities:

• Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware) Respond to customers' telephone inquiries concerning support requests, systems status, and network connectivity. Resolve problems associated with firm-standard software and hardware. Identify sources and trends of technical problems to prevent future occurrences. Assist with back-up tape maintenance, quality control server room checks, and software installation on network file servers. Assist with network setup off-site and the creation of network documentation. Create network file server user accounts( Confidential 4)