Client Service Associate Resume East Providence, Rhode Island - Hire IT People

SUMMARY:

Customer - focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, Confidential ce and efficiency to
Adept in automated attendant systems
Handled inbound calls from clients and assisted with applying for health coverage through the Obama exchange

PROFESSIONAL EXPERIENCE:

Client Service Associate

Confidential, East Providence, Rhode Island

Responsibilities:

Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Made reasonable procedure exceptions to accommodate unusual customer requests.

Technical Support Representative

Confidential, Orlando, Florida

Responsibilities:

Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Processed an average of 65 inbound and outbound technical support calls.

Call center agent

Confidential, Orlando, Florida

Responsibilities:

Resolved guest complaints.Created repeat business by developing long-term relationships with regular customers.Provided excellent levels of customer service.

Customer Service Specialist

Confidential, Providence, RI

Responsibilities:

Assisted clients with picking the right Heath care coverage plan for them.Took payments from clients over the phone. Provided accurate and appropriate information in response to customer inquiries.